Hassle-free phone solution alternative to Bandwidth (former Voxbone)

01. Call Quality: Globally distributed server infrastructure
02. Features: Advanced capabilities to serve any use case.
03. Country Coverage: 160+ international numbers

Property

twilio

Voxbone

Pricing

Starts at $25 per user/month, billed annually.

Prices upon request.

Platform

Available across any device or platform.

Available only as a web-based app.

Coverage

Globally distributed server infrastructure. Operates in 160+ countries.

Limited 4G coverage. Operates in 65+ countries.

Integrations

35+

Dashboard

Onboarding Support

Automation

Reporting

Reporting feature needs to be implemented via API and additional coding.

Login

Google Single Sign-On process for all your apps.

Multiple logins for different products are required.

 You’ll hear Cloudtalk’s ringtone when you call these companies

Take care of your customers.
CloudTalk will do the rest.

Advanced reporting

Important decisions should be based on data. Therefore, we have created smart advanced analytics features like agent reporting, call monitoring, real-time dashboard, and custom reporting. Dig deeper. Be better than your competitors

Built-in features

We worked hard so you don’t have to. Enjoy various built-in features without any technical support. Install all advanced tools with a few clicks inside your CloudTalk interface.

35+ powerful integrations

We want you to work with tools you love and know well. CloudTalk offers more than 35 CRM and helpdesk integrations, which can be installed with a simple click. Did not find your system? Install it easily with our API feature.

100+ ready-to-use features without the need for programming skills

Improve your interactions with customers without being a programmer. Choose IVR, call flow designer, or skill-based feature to boost your productivity or analytics tools like Call monitoring, or agent reporting to make more data-driven decisions.

Above all, CloudTalk offers built-in call management features for better-organized everyday work.

We figured out that thanks to Click-to-Call and having all information synchronized between CloudTalk and HubSpot, we could call leads as soon as we signed them. Thanks to this, we reduced the rate of lost deals from 50% to around 25%.

Franco Viale Leyva – Head of Commercial Performance at Poliglota

Personal messaging with built-in SMS and text feature

Save your agents’ time and facilitate their work with a built-in SMS/text messaging feature. Send shipment delivery information, payment reminders, as well as marketing promotion automatically.

I like the dashboard they provide because it gives you the control you need in order to analyze better the calls and have results. I also like the fact that the desktop app is a simulation of a mobile with the opportunity to make calls, view the call history, send and receive SMS, leave notes and best of all categorize the calls with the use of tags.

Iliana L. – Head Of Operations at Coverholder

Intuitive interface and clear dashboard

To deliver the best, you need to have the best. When using CloudTalk, you find everything you desire right on hand: 100+ advanced calling tools, CRM, and over 35 most-used integrations, as well as 24/7 passionate customer support. They will hear you out whenever you need assistance.

Firstly, CloudTalk offers a user-friendly interface that is easy to navigate and use. The dashboard provides an overview of all your communication channels, including real-time call and chat statistics, making it easy to manage your customer service team’s workload. The platform also provides detailed analytics, enabling you to track call volume, response time, and customer satisfaction metrics.

Patrycja J. – Business Development Manager at Antigro

Integrate Seamlessly – No Coding Skills Needed

Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.

With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.

#1 Rated call center software

Based on 1800+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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