Hassle-free phone solution alternative to Bandwidth (former Voxbone)

Are effective, user-friendly, and intuitive the attributes you are looking for?

We offer 100+ built-in features to boost your productivity and no need for programming skills. Up for more? Scroll down.

2500+ call centers and phone systems powered by CloudTalk and counting

Clear interface to ease your day-to-day tasks

We made the CloudTalk interface easy-to-use, so you can fully focus on your work.

CloudTalk vs. Bandwidth (former Voxbone)

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Voxbone / Bandwidth alternative
Pricing
Plans start at 25$ per user/ per month with unlimited users. No hidden fees, no additional costs for high-quality calls.
Prices upon request. They vary for inbound and outbound calls. You pay per minute, and also per number. May require additional costs.
Platform
CloudTalk provides all platforms you may wish for. Desktop and mobile app, as well as a dashboard for your web browser.
 Available only as a web-based app.
Coverage
CloudTalk is guaranteed with globally distributed server infrastructure. This means you always have the best call route possible. Wherever you are.
 Limited 4G coverage can be tricky when you are in an important call or during peak hours. Operates in 65+ countries.
Dashboard
In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.
 A need to integrate the dashboard with their APIs into your tools. Programming skills recommended.
Onboarding support
Enjoy seamless onboarding with our dedicated onboarding specialists. You are good to go within 5 minutes.
 Offers a bunch of tutorials for API installation. No onboarding specialist or in-person training.
Features and integrations
Over 40+ powerful and easy one-click integrations to make your work more effective. Hubspot, Zapier, Zendesk, Shopify, Salesforce, and a lot more.
 Voxbone/Bandwidth operates with API. That means all integrations and even desired features need to be integrated via programming steps and HTML code insertion.
Existing number porting
International phone numbers can be ported to CloudTalk, i.e. geographic (local), national or mobile numbers. All you need to do is send a request to our team and we will do it for you.
 Port existing phone numbers programmatically into the Voxbone platform and simplify for your end-users with this innovative API.
Automation
CloudTalk simplifies your work with several automation features. Explore IVR, call flow designer, skill-based routing, or warm transfers.
 No call center automation features were found. Offers IVR voice recognition.
Reporting
Rely on comprehensive reports gathered at one clear dashboard - real-time agent, call reporting and monitoring, custom reporting.
 Offers BETA version of call detail records. Reporting feature needs to be implemented via API and additional coding.
Login
CloudTalk offers Google Single Sign-On,, which simplifies and secures the sign-up process for all your apps.
 Multiple logins for different products are required.

Comparison data is based on an analysis from Q4, 2021.

Don’t get exhausted by complicated call software.

Choose one that makes your work simple.

Intuitive interface and clear dashboard

To deliver the best, you need to have the best. When using CloudTalk, you find everything you desire right on hand: 50+ advanced calling tools, CRM, and over 30 most-used integration, as well as 24/7 passionate customer support. They will hear you out whenever you need assistance.

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100+ ready-to-use features without the need for programming skills

Improve your interactions with customers without being a programmer. Choose IVR, call flow designer, or skill-based feature to boost your productivity or analytics tools like Call monitoring, or agent reporting to make more data-driven decisions.

Above all, CloudTalk offers built-in call management features for better-organized everyday work.

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EXPLORE ALL FEATURES

Personal messaging with built-in SMS and text feature

Save your agents’ time and facilitate their work with a built-in SMS/text messaging feature. Send shipment delivery information, payment reminders, as well as marketing promotion automatically.

Without any technical support or additional API. Your customers won’t have to contact your team for further information. They will get all they need instantly.

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Read-to-use call center software with all desired features.
No programming is needed.

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Call notes

Get a fast and detailed overview of interactions with your customers and make work easier for the agents that will communicate with these clients later.

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Call tagging 

Assign each call a self-made tag. This labeling will allow you to sort calls into categories and quickly identify what type of call is it. 

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Click to call

Dial any phone number on the web with a single click. Make calls instantly to boost your team productivity.

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Advanced Analytics With Unlimited History

Call queuing

Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group.

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After call work

Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended.  

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Skill-based routing

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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3 highlights that will improve your customer service

Advanced reporting

Important decisions should be based on data. Therefore, we have created smart advanced analytics features like agent reporting, call monitoring, real-time dashboard, and custom reporting. Dig deeper. Be better than your competitors

features

Built-in features

We worked hard so you don’t have to. Enjoy various built-in features without any technical support. Install all advanced tools with a few clicks inside your CloudTalk interface.

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Dedicated customer support

We have trained our support team to be at your service anytime you need. Whether there is a technical issue, you have a question or just want to have a little chat, we are here for you 24/7.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

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+421 2 212 93 555

Slovakiahello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.