Hassle-free phone solution alternative to Bandwidth (former Voxbone)

01

Call Quality: Better sound quality and connectivity

02

Features: Advanced capabilities to serve any use case.

03

Country Coverage: 160+ options to expand internationally.

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twilio

Voxbone

Pricing

Starts at $25 per user/month, billed annually.

Prices upon request.

Platform

Available across any device or platform.

Available only as a web-based app.

Coverage

Globally distributed server infrastructure. Operates in 160+ countries.

Limited 4G coverage. Operates in 65+ countries.

Dashboard

Onboarding Support

Integrations

40+

Automation

Reporting

Reporting feature needs to be implemented via API and additional coding.

Login

Google Single Sign-On process for all your apps.

Multiple logins for different products are required.

4,000+ call centers and phone systems powered by CloudTalk and counting

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Turn your CloudTalk into a much larger and powerful tool

Expand your business toolstack with a business calling software that can
be easily integrated into your existing CRMs, ecommerce or helpdesk tools,
like Salesforce, Freshdesk, Help Scout, and dozens more.

100+ ready-to-use features without the need for programming skills

Improve your interactions with customers without being a programmer. Choose IVR, call flow designer, or skill-based feature to boost your productivity or analytics tools like Call monitoring, or agent reporting to make more data-driven decisions.

Above all, CloudTalk offers built-in call management features for better-organized everyday work.

Personal messaging with built-in SMS and text feature

Save your agents’ time and facilitate their work with a built-in SMS/text messaging feature. Send shipment delivery information, payment reminders, as well as marketing promotion automatically.

Without any technical support or additional API. Your customers won’t have to contact your team for further information. They will get all they need instantly.

illustration call list
VoIP callers name

Intuitive interface and clear dashboard

To deliver the best, you need to have the best. When using CloudTalk, you find everything you desire right on hand: 7O+ advanced calling tools, CRM, and over 30 most-used integration, as well as 24/7 passionate customer support. They will hear you out whenever you need assistance.

Watch how CloudTalk works

We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features

get-started-with-cloudtalk-thumbnail

Switch from Bandwidth

Looking for a Bandwidth Alternative? Look no further!

You’ve seen the reasons why you should consider CloudTalk as your Bandwidth alternative. 

After all, Bandwidth does have a number of limitations to worry about, including complicated features and integration setup that requires IT assistance.

But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top Bandwidth competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.

7 Best Bandwidth competitors

So, without further ado, let’s take a look at the competition:

  1. CloudTalk
  2. Twillio
  3. Vonage
  4. GoTo Connect
  5. Zadarma
  6. Nextiva
  7. 8X8

#1 CloudTalk

Here’s why you should give CloudTalk a try:

  1. High-quality calls with guaranteed latency and minimal jitter
  2. Smooth workflow with our Intelligent call-routing tools
  3. Callback feature that redials the number until connected with the agent
  4. Redirecting calls during busy hours or when outside the office
  5. The call masking feature keeps your personal number private
  6. Plans start at $25/month with a free trial and demo.

#2 Twillio vs. Bandwidth

Twilio provides programmable communication tools for making and receiving phone calls, sending and receiving text messages, and performing other communication functions using its web service APIs. The solution suits both small and large businesses.

What makes Twilio unique?

Twilio is a reliable solution with a large international customer base.

It offers great call center tools such as:

  • open API,
  • a click-to-call feature,
  • call recording,
  • and one free local number per plan. 

It also offers usage-based pricing, which can be an advantage for small businesses.

What is Twilio missing?

Twilio is a popular communication platform, however, it lacks collaboration tools, pre-built integrations, and a user-friendly interface. It’s held back by the fact that it’s an exclusively web-based platform.

While CloudTalk supports international voice calling in over 160 countries, Twilio only offers numbers in 56 countries. Twilio is also missing many call center features, such as: 

How is Twilio priced?

Twilio offers many different pricing models that customers can choose from depending on their needs.

For example, there is Twilio Flex, which costs $1 per hour per active user, or a $150 flat rate per user per month.

Twilio Conclusion

Twilio is a popular and well-known solution for a reason. It offers flexibility with generous per-hour pricing for ad-hoc users, plus an open API.

While the solution offers many great features,  they’re limited to only 56 countries (with CloudTalk, you can reach 160+ countries at local prices), and doesn’t offer automated dialers to help busy sales teams.

#3 Vonage vs. Bandwidth

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader

What makes Vonage unique?

With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.

A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services. 

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected.

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.

How is Vonage priced?

All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote. 

Vonage Conclusion 

Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs. 

 However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere. 

#4 GoTo connect vs. Bandwidth

GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises. 

What makes GoTo Connect unique?

Something every GoTo Connect will appreciate is the free-of-charge onboarding assistance you receive when you first join.

From that point, users can enjoy a strong mobile experience, great predictive dialers, and a reliable selection of knowledge base and training videos.

What is GoTo Connect missing?

One of the first downsides users will notice when using GoTo Connect is the solution’s lack of integrations.

There are a fair few features missing that you can expect to find with other providers, including call notes/tags, call masking, business hours, or even caller ID.

How is Go To Connect priced?

GoTo Connect offers users the choice of 3 plans, their pricing depending on how many agents you decide to onboard. For this comparison, we chose the 2-10 agent option, as it tends to be the most frequently used.

The Basic plan can support up to 20 users and costs $18 for annual and monthly payments alike.

Standard costs $29 regardless of payment frequency and can support unlimited agents.

The same applies to Premium, which will run you $43.

GoTo Connect Conclusion

GoTo Connect offers an approachable VoIP experience – both financially and from an onboarding standpoint. However, the lack of several key features and integrations might be reason enough to consider an alternative.

#5 Zadarma vs. Bandwidth

Zadarma has been providing VoIP services since 2006. They offer a cloud-based PBX system that can be customized to fit individual or corporate needs and features a software wizard to help customers achieve successful configuration quickly.

What makes Zadarma unique?

Zadarma is a strong solution, focusing on global, remote businesses of all sizes. It offers a wide range of features such as: 

  • automated dialers,
  • ACD,
  • call logging,
  • advanced monitoring,
  • call recording 
  • and customizable IVR. 

Its subscription-based model is easy to navigate, and the platform also integrates with many of the most popular CRM solutions, such as Zendesk, Salesforce or Zoho.

What is Zadarma missing?

Zadarma doesn’t offer a credit card-free trial, which is something most VoIP providers offer.

Instead, they have a free plan with limited features. Zadarma is also missing a wider range of integrations (they offer a very limited integration stack), and features such as call recording, call screening, or even call queues are lacking.

How is Zadarma priced?

Zadarma offers three pricing plans.

  1. Their standard plan is free, but you still need to pay for call minutes, storage, and phone numbers.
  2. They also offer an office plan for $18 per month.
  3. A corporation plan for $36 per month. While these plans are more generous, none of them offer unlimited monthly phone calling minutes.

Zadarma Conclusion

While Zadarma offers many important features for call centers, it’s lacking a wider range of integrations, which can make agent workflow inefficient. As a comparison, CloudTalk integrates with 30+ apps out of the box and over a thousand more with Zapier. Zadarma is also lacking a free trial and unlimited calling minutes.

#6 Nextiva vs. Bandwidth

Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.

The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work

What makes Nextiva unique?

First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 

Furthermore, the 24/7 support is always there to assist you. 

What is Nextiva missing?

Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider. 

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect their VoIP telephony system with thousands of non-native systems. 
  • Prices: Nextiva’s prices may be considered high, mainly for small businesses.

How is Nextiva priced?

Nextiva’s plans are clearly stating what customers get for the price they pay.

  1. The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings. 
  2. Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.

See detailed pricing here:

  • 1-4 users/monthly
    • Essential: $30.95  (anually minus 22%) 
    • Professional:$35.95  (anually minus 22%)
    • Enterprise:$45.95  (anually minus 22%)
  • 5-19 users
    • Essential:$29.95 (anually minus 26%)
    • Professional:$33.95 (anually minus 23%)
    • Enterprise:$43.95 (anually minus 18%)
  • 20-99 users
    • Essential:$25.95 (anually minus 27%)
    • Professional:$30.95 (anually minus 25%)
    • Enterprise:$40.95 (anually minus 19%)
  • 100 users
    • Essential:$24.95 (anually minus 28%)
    • Professional:$29.95 (anually minus 26%)
    • Enterprise:$39.95 (anually minus 20%)

Nextiva Conclusion

Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.

Yet, the software is missing several essential integrations.

#7 8×8 vs. Bandwidth

8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.

What makes 8×8 unique?

There are 2 main advantages we want to highlight. 

Analytics. The provider went far with their focus on tracking large-scale business processes. 

The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.

Comprehensive integrations with software like:

  • Salesforce,
  • Slack,
  • Microsoft Teams,
  • and many more.

Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:

  • smart dialer,
  • click to call,
  • and call recording.

What is 8×8 missing?

Office is required: You need an office in the location where you want to call in order to get a number from there. 

Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.  

Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.

Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.

A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.  

How is 8×8 priced?

The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.

Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.

Pricing for Contact Center Solution

8×8 Conclusion

8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies. 

Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.

Bandwidth Alternatives: The Final Verdict

We hope that you’re now a step closer to choosing the right provider.

Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.

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