Talkdesk vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Contact sales

Try for free

Talkdesk vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free Trial

Integrations

Mobile Application

Minimum Amount of Users

Extensions

Click to Call

Call recording

Call tagging

Local numbers

Toll-free numbers

Smart dialer

Automated Call Distribution (ACD)

Open API

Customer support options

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

35+ integrations, including HubSpot, Zapier, or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

Minimum one user within all plans. CloudTalk has no maximum number of users.

Up to 8-digit extensions with site codes from a Premium plan.

Available in all plans.

1 free local number for each plan.

Available in all plans.

Yes, we also offer predictive and power dialers.

We offer email, phone, and chat support available 24/7, and an option of a dedicated account manager.

Pinned

Talkdesk

Does not state annual price.

Does not offer a free trial.

Integrations include Salesforce, Zendesk, Slack, MS Teams, Zoom, etc.

Yes, compatible with both Android and iOS. Available in the Elevate plan.

One user within all plans.

Does not mention this feature.

Available in all plans.

Available from the Elevate plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7. Talkdesk offers a knowledge base, multichannel support. Premium options only in high-tier plans.

RingCentral

$19.99 – $49.99

Yes – 30 days. Requires a credit card.

Basic integrations from second – Standard plan.Advanced integrations from a Premium plan.

Yes, compatible with both Android and iOS.

Minimum one user within all plans.

Available in all plans.

Does not mention this feature.

On-demand in Essential and Standard plans, included only in Premium and Ultimate plans.

Does not mention this feature.

Available as an add-on.

Does not mention this feature.

Offers live chat, community forums, online support, and FAQ.

Discuss the detailed comparison and choose your winner.

Connect Now

Talkdesk vs RingCentral

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

Talkdesk has 3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month.

Solely based on a price tag, RingCentral comes out as a cheaper solution that also offers a long term, annual subscription and 30 days free trial.

Result

Features: Which Phone System
Powers Your Team Better?

Swipe to see the winner

Talkdesk’s toolset is pretty wide. It offers call recording, smart dialers, and a feature treasured by many call centers – Automatic Call Distribution. Talkdesk also has an open API.

RingCentral offers 50+ features, including Single Sign-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps. The provider also offers an open API.

RingCentral is a powerful VoIP telephony software. Although it’s missing certain features, like ACD, it offers a higher amount of more crucial call center features for a lower price.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

Swipe to see the winner

Talkdesk has received 2 300+ reviews across the two platforms and an average rating of 4.4 on G2 and 4.5 on Capterra.

Reviewers complimented Talkdesk’s overall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Users value advanced texting and audio quality. On the contrary, some RingCentral customers claim that the system occasionally does not alert them to missed calls or voicemails.

On G2 and Capterra, Talkdesk received significantly higher ratings with much more reviews than RingCentral.

According to Slintel, Talkdesk has 1,800+ customers while RingCentral has over 3,300 clients.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Talkdesk and RingCentral

RingCentral users complained about unstable internet connections. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.

CloudTalk has the highest number of features compared to the two other providers. Our system empowers users with over 100 tools, while Talkdesk’s website mentions 13 and RingCentral lists 48 features.

CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.

Take a Free Tour

Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Get a Quote

Features

CloudTalk shines when it comes to performance tracking and call management tools. We are proud of our advanced, user-friendly Call Flow Designer. When creating your call flow, you can insert steps like Interactive Voice Response(IVR), time-router, business hours, welcome message, and more.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround