Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
Talkdesk |
RingCentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | Does not state annual price. | $19.99 - $49.99 | $25 - $50 |
| Free Trial | Does not offer a free trial. | Yes - 30 days. Requires a credit card. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Integrations include Salesforce, Zendesk, Slack, MS Teams, Zoom, etc. | Basic integrations from second - Standard plan.Advanced integrations from a Premium plan | 40+ integrations, including HubSpot, Zapier, or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. Available in the Elevate plan. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Minimum amount of users | One user within all plans. | Minimum one user within all plans. | Minimum one user within all plans. CloudTalk has no maximum number of users. |
| Extensions | Does not mention this feature. | Available in all plans. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Available in all plans. | Does not mention this feature. | Available in all plans. |
| Call recording | Available from the Elevate plan. | On-demand in Essential and Standard plans, included only in Premium and Ultimate plans. | Available in all plans. |
| Call tagging | No | Does not mention this feature. | Available in all plans. |
| Local numbers | Yes | Available as an add-on. | 1 free local number for each plan. |
| Toll-free numbers | Yes | Yes | Available in all plans. |
| Smart dialers | Yes, also offers predictive and power dialers. | Does not mention this feature. | Yes, we also offer predictive and power dialers. |
| Automated Call Distribution (ACD) | Yes | Does not mention this feature. | Yes |
| Open API | Yes | Yes | Yes |
| Customer support options | Customer support available 24/7. Talkdesk offers a knowledge base, multichannel support. Premium options only in high-tier plans. | Offers live chat, community forums, online support, and FAQ. | We offer email, phone, and chat support available 24/7, and an option of a dedicated account manager |
Talkdesk has 3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly. That makes for an annual subscription discount of $10 per month.
Solely based on a price tag, RingCentral comes out as a cheaper solution that also offers a long term, annual subscription and 30 days free trial.
Talkdesk’s toolset is pretty wide. It offers call recording, smart dialers, and a feature treasured by many call centers – Automatic Call Distribution. Talkdesk also has an open API.
RingCentral offers 50+ features, including Single Sign-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps. The provider also offers an open API.
RingCentral is a powerful VoIP telephony software. Although it’s missing certain features, like ACD, it offers a higher amount of more crucial call center features for a lower price.
Talkdesk has received 2 300+ reviews across the two platforms and an average rating of 4.4 on G2 and 4.5 on Capterra.
Reviewers complimented Talkdesk’s overall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).
Users value advanced texting and audio quality. On the contrary, some RingCentral customers claim that the system occasionally does not alert them to missed calls or voicemails.
On G2 and Capterra, Talkdesk received significantly higher ratings with much more reviews than RingCentral.
According to Slintel, Talkdesk has 1,800+ customers while RingCentral has over 3,300 clients.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
RingCentral users complained about unstable internet connections. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.
CloudTalk has the highest number of features compared to the two other providers. Our system empowers users with over 70 tools, while Talkdesk’s website mentions 13 and RingCentral lists 48 features.
CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
CloudTalk shines when it comes to performance tracking and call management tools. We are proud of our advanced, user-friendly Call Flow Designer. When creating your call flow, you can insert steps like Interactive Voice Response (IVR), time-router, business hours, welcome message, and more.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
