NEXT-GEN BUSINESS CALLING SOFTWARE
Experience CloudTalk’s next-gen ACD system, designed to improve efficiency, minimize hold times, and boost customer satisfaction for a streamlined call center operation.
You’ll hear Cloudtalk’s ringtone when you call these companies
Enhance the efficiency and agility of your customer service operations like never before.
Make the superior customer experience a standard with CloudTalk’s ACD system.
Our smart call routing significantly reduces wait times, connecting callers with the most suitable agent promptly.
Even when all agents are occupied, our call queuing feature ensures a 73% higher likelihood of securing customer loyalty.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
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260 reviews
Elevate productivity by a quarter using CloudTalk’s sophisticated ACD system.
By efficiently routing calls based on agent skills and availability, you can reduce agent idle time, leading to a productivity boost of up to 25%.
Couple this with dramatically lowered customer wait times, and your call center is set to redefine efficiency.
Shave off unnecessary costs without compromising service quality.
With CloudTalk’s cloud-based solution, you can save significantly on extra hardware, limiting wires, and tech costs, and reducing operational expenses by up to 15%.
Plus, our advanced call analytics enable operational improvements, paving the way for further cost reductions and streamlined processes.
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today.
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