FEATURE VS. FEATURE

Everything You Need to Know About Hosted PBX and VoIP

Hosted PBX and VoIP are both powerful technologies that can spur rapid growth for your business. Find out how these systems differ and how they can work together to support your global growth ambitions.

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Hosted PBX

VoIP

Main differences between
Hosted PBX & VoIP

Parameter

Hosted PBX

VoIP

Technology

Hosted PBX solutions centralize telephony in the cloud, enhancing scalability, flexibility, and accessibility.

VoIP technology offers consistent voice quality and connectivity. VoIP systems also deliver stable and high-quality audio, ensuring clear communication for both internal and external interactions.

Costs

Hosted PBX reduces upfront costs, requiring only a subscription and compatible devices.

VoIP can also be used entirely wirelessly, though, where you only pay for a subscription plan, a calling device, and a headset. International calling feels reduced or eliminated thanks to advanced features.

Features

Hosted PBX offers advanced features like auto-attendants, voicemail-to-email, and seamless call routing for efficient communication.

VoIP comes with a variety of advanced features that make calling so much more convenient. For example, international numbers that help you to keep a local presence.

Good for

Small businesses seeking cost-effective, scalable communication solutions with a focus on simplicity and flexibility.

Small businesses with no need for complex features, companies making a lot of long distance calls.

Bad for

Enterprises with extensive budgets and specialized needs, firms with stringent security concerns, organizations requiring intricate feature sets.

Businesses with limited budgets for technology, companies working with sensitive information, businesses depending on impeccable call quality, enterprises in need of complex feature sets.

Open whole table

Difference between hosted PBX and VoIP

VoIP is a method for making phone calls through the Internet, while Hosted PBX is a cloud-based version of PBX hardware that enables businesses to route and switch calls.

Smaller businesses may opt for a simpler, VoIP-only setup, but most businesses would benefit from the global reach and stable connection offered by the combination of Hosted PBX and VoIP technology.

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What is hosted PBX & How does it work?

PBX, or Private Branch Exchange, is a system that routes and switches calls between businesses and their telephone network. This function was originally the job of a switchboard operator, then it was handled by hardware.

Cloud-based Hosted PBX systems are the most modern version of the technology. Using a hosted PBX system can help your business easily reach customers in every corner of the globe.

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What is VoIP&How does it work?

VoIP, or Voice over Internet Protocol, is a technology that allows you to make calls over the Internet instead of traditional phone lines. It converts your voice into digital data and sends it over the internet to the person you’re calling.

VoIP software comes loaded with cutting-edge features and integrations, making it a powerful communication tool for growing businesses.

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FACTS ABOUT CLOUDTALK

Expand business,
reach new levels

Versatile

70+

Premium features

Reliable

99.99%

Uptime SLA

Available

24/7

Customer support

Global

180+

Countries available

Secure

24/7

Security and data monitoring

Let’s talk about
pros and cons

Hosted PBX

Enhance Internal Communication

Streamline internal communication with a PBX system, facilitating quick and efficient interactions among team members.

Cost-Efficient Call Routing

Optimize call routing within your organization, reducing costs associated with internal and external calls for enhanced budget management.

Centralized Voicemail Management

Enjoy centralized voicemail management with PBX, ensuring organized and efficient handling of messages for improved communication workflows.

Scalable Solution for Growth

PBX systems are highly scalable, adapting seamlessly to the evolving needs of your business as it grows, providing flexibility and expansion.

Dependency on Power Supply

PBX systems may be vulnerable during power outages, impacting communication continuity and requiring backup power solutions for reliability.

Initial Setup Complexity

Setting up a PBX system can be complex initially, requiring technical expertise, potentially leading to delays in implementation and operationalization.

Maintenance and Upgrade Costs

Ongoing maintenance and periodic upgrades of PBX systems may incur additional costs, impacting the overall budget for communication infrastructure.

VoIP

Save Money on International Calling

Avoid expensive long-distance calling charges with features like International numbers and save both yours and customers’ money.

Embrace Freedom With a Remote-friendly Solution

Break down geographical barriers. VoIP lets you receive calls from anywhere with an internet connection. This possibility is invaluable for remote teams.

Adjust Your Calling Software As You Grow

VoIP adapts to your needs, no matter the size of your business. The highly scalable and adjustable software helps you grow seamlessly.

Optimize Workflows With Diverse Features

Get a diverse range of features for any business size and make team collaboration easier. Optimize workflow and maintain meaningful interactions with clients and partners.

You Need a Reliable Internet Connection

Just like cloud-based software, VoIP relies on a stable internet connection. You may experience delays, packet loss, and reduced call quality if your internet connection falters.

Location tracking May Be Limited

VoIP technology may fail to provide accurate location information to emergency services when a user dials 911. It can happen that VoIP doesn’t transmit accurate geographic data.

You Can Face Security Threats

Depending on the provider, VoIP can be vulnerable to security threats and cyberattacks like hacking, eavesdropping, and other malicious activities.

OUR FEATURES

Discover 4 most popular
VoIP features

Call Flow Designer

Personalize every aspect of your customer journey with Call Flow Designers with more than 20 different routing options.

Advanced Analytics

Accurately diagnose problem areas and identify solutions easily by accessing your most important data with Advanced Analytics.

Call Transcriptions

Save time listening back to hours of recordings with automatic Call Transcriptions and access insights anytime.

Power dialer

Reach 3x more prospects per day, automate after-call work, and let agents focus on closing deals with the Power Dialer feature.

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

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FAQs

What Is a Hosted PBX System?

A Hosted PBX system is a private branch exchange (PBX) that is operated and maintained by a third-party service provider over the internet. It offers businesses advanced telephony features without the need for on-site hardware.

Is Hosted PBX the Same as Cloud PBX?

Hosted PBX and Cloud PBX are often used interchangeably, as both refer to a PBX system hosted off-site and delivered over the internet. Cloud PBX emphasizes the use of cloud technology for scalability and flexibility.

How does hosted PBX work?

Hosted PBX works by routing calls as well as other communication services over the internet. It connects calls between users and external phone lines through servers maintained by the service provider, thus eliminating the need for physical PBX hardware at the business location.

Who benefits from hosted PBX?

Hosted PBX is particularly beneficial for small to medium-sized businesses seeking cost-effective, scalable, and flexible telecommunication solutions, and for companies that require remote or mobile work capabilities without investing heavily in physical infrastructure.

Why choose a hosted PBX?

Hosted PBX, also known as cloud-based PBX, offers several advantages. It eliminates the need for physical hardware, reduces maintenance costs, and allows seamless scalability by letting you communicate with clients and prospects across the globe.