8×8
8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.
GoTo Connect
3 plans, ranging in price from $24 to $39 per user/month, paid monthly.
Pricing winner:
GoTo Connect
From a purely monetary view, GoTo Connect is a cheaper solution than 8×8. It is more affordable for startups and small businesses.
8×8
With the 40+ features, you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.
GoTo Connect
Offers 25+ features, including video call management tools. The Basic plan lacks many features, such as call recording, call monitoring, or multiple call queues.
Features winner:
8×8
8×8 offers more features, and the selection of auto-dialers (Preview, Progressive, Predictive) make 8×8 a significantly better tool for teams with a large number of outgoing calls.
8×8
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.
GoTo Connect
Scored 4.5 out of 5 with 602 total reviews on Capterra, and 4.5 out of 5 with 677 reviews on G2. Users found GoTo Connect reliable and great for remote work. However, users tend to find customer support and feature updates below average.
Customer Satisfaction winner: GoTo Connect
Based on the G2 and Capterra reviews, most users prefer GoTo Connect.
CloudTalk also works seamlessly with all HubSpot plans. Our software should be your number 1 option if you are a loyal HubSpot user.
How CloudTalk Compares to 8×8 and GoTo Connect
While 8×8 offers 40+ and GoTo Connect 25+ out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
Compared to GoTo Connect, CloudTalk is the winner in terms of customer support. Our team is here to help you 24/7.
CloudTalk is significantly cheaper than 8×8.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
