Category - Metrics

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Benchmarking
2020-05-18

5 call center metrics for successful benchmarking

To provide customers with unrivalled customer support, you first need to know your call center performance metrics, compare them with […]

Icon CloudTalk call center calls
2019-05-09

Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are […]