Category - Metrics

Benchmarking
2024-04-03

Call Center Benchmarking: 10 Key Metrics & Industry Standards

There are over 33 million businesses in the US alone. In 2024’s competitive market, being “good” is no longer good […]

Icon CloudTalk call center calls
2019-05-09

Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are […]