Category - Customer Service

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Customer support quality quiz
2021-03-25

Is your support nailing it? Take this quiz and find out

Support teams are invaluable to every call center. They need good guidance to work at the best level. Evaluation of […]

Get your customer service ready for Black Friday
2020-11-05

Get your customer service ready for Black Friday

Handling Black Friday is not a piece of cake for customer service agents. If you are wondering how you can […]

Customer FAQ
2020-10-08

The benefits of customer self-service

Nowadays, customer self-service is the most desired form of support and is becoming a standard among modern companies around the […]

Call center photo
2019-08-19

Omnichannel customer service: Definition & Tips

Modern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need […]

Stress
2019-05-12

How to deal with though customers on the phone | CloudTalk

In support centers, difficult callers are impossible to avoid. Agents need to handle customers who are not only losing their […]

Call agent
2019-05-06

10 Ways to Improve Communication with Customers

You have a great product. It is exactly tailored for your target audience. Yet, your customers keep leaving, seemingly with […]

How to improve interaction with customer
2019-03-14

8 Ideas to Improve Your Interactions with Customers

Effective customer interactions can lead to increased sales and improved business results. Companies that are not able to improve their […]

photo call center customer service tips
2019-01-26

Call Center Customer Service Tips

There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of […]