Support teams are invaluable to every call center. They need good guidance to work at the best level. Evaluation of […]
Handling Black Friday is not a piece of cake for customer service agents. If you are wondering how you can […]
Nowadays, customer self-service is the most desired form of support and is becoming a standard among modern companies around the […]
Modern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need […]
In support centers, difficult callers are impossible to avoid. Agents need to handle customers who are not only losing their […]
You have a great product. It is exactly tailored for your target audience. Yet, your customers keep leaving, seemingly with […]
Effective customer interactions can lead to increased sales and improved business results. Companies that are not able to improve their […]
There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of […]
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