Category - Customer Service
Is your support nailing it? Take this quiz and find out
Support teams are invaluable to every call center. They need good guidance to work at the best level. Evaluation of […]
Get your customer service ready for Black Friday
Handling Black Friday is not a piece of cake for customer service agents. If you are wondering how you can […]
The benefits of customer self-service
Nowadays, customer self-service is the most desired form of support and is becoming a standard among modern companies around the […]
Omnichannel customer service: Definition & Tips
Modern consumers expect outstanding and immediate support. As a result, brands are now challenged to be everywhere their customers need […]
How to deal with though customers on the phone | CloudTalk
In support centers, difficult callers are impossible to avoid. Agents need to handle customers who are not only losing their […]
10 Ways to Improve Communication with Customers
You have a great product. It is exactly tailored for your target audience. Yet, your customers keep leaving, seemingly with […]
8 Ideas to Improve Your Interactions with Customers
Effective customer interactions can lead to increased sales and improved business results. Companies that are not able to improve their […]
Call Center Customer Service Tips
There are several factors that are decisive for customer satisfaction, e.g. price and availability of goods or services, speed of […]
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