Get more leads with smart Call Tracking Software

Successful customer care begins with the awareness phase and actually never ends. Make each touchpoint with your business memorable.

Catch your lead’s attention with a personalized approach

Keep track of the lead’s progress with Call tags and Notes

Create call scripts, questionnaires, surveys, and even monitor your campaign in real-time.

You’ll hear Cloudtalk’s ringtone when calling

Boost the efficiency of your campaigns

Start your lead-management journey with no hassle. Cloudtalk allows you to create outbound call center campaigns using call scripts and questionnaires. Ease the way your business works, so your agents can fully focus on managing

Improve your campaign success with Power and Smart dialer features. Level up the efficiency by sending your customers personal messages or general notifications and analyzing every step of your campaign with advanced reporting.

illustration call center activities MAIN

Optimize your marketing campaigns in every stage

Analyze recordings related to previous campaigns and improve targeting of the new one. When you observe phone calls, you can better understand customers’ needs. Consequently, you may follow crucial stages of the purchase processes on e-shops, reasons for claims, general customer satisfaction with products and services, or the quality of your campaigns.

Make more conversations with intuitive dialers

We believe simplicity is the key to success. CloudTalk’s next-gen Power Dialer feature is designed to automatically make a higher volume of outbound calls, so your reps have more time to focus on what’s important – closing deals.

Make sure you are calling the right prospect at the right time. An
auto-dialer can get the job done.

Illustration auto dialer SHARE
Telepresence vs VideoConferencing

Create Dialers Surveys to build a profile on prospective clients

Make campaigns more efficient and gather data from prospects. Our survey templates serve to standardize the process of a campaign by collecting the answers from customers in a short time.

Simply add the survey template, edit it according to your needs, and use it once or even for multiple campaigns. Within each campaign, all answers to survey questions will be stored with other aggregated data, like the campaign statistics. This data can be sent to a CRM, using CloudTalk’s Workflow Automation feature.

Set your outbound caller ID based on the call destination country

Increase your pick-up rate with the automatic local Outbound caller ID feature. It ensures that your agents call foreign-based clients from a local phone number. This tool also helps to reduce charges, since you are making phone calls from local numbers in case the same complaint occurs again.

Your agents can manually select the best outbound caller ID, if necessary. They can simply choose any of your company’s numbers in the CloudTalk interface.

illustration Improve Outbound Calls Strategy

Optimize call center performance with Call Tracking
from CloudTalk

Still wondering why you need a Call Tracking Software? Here is our answer.
Try our software and find your own.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk is ISO 27001:2013 and PCI-DSS certified. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.