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eFax vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
eFax vs RingCentral and How They Compare to CloudTalk
8 companies
Cloudtalk
$25 – $50
Yes – 14 days. Doesn’t require a credit card.
35+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Yes, compatible with both Android and iOS.
One user within all plans.
CloudTalk has no maximum number of users.
Up to 8-digit extensions with site codes from a Premium plan.
Yes, from a starter pack.
Yes, available in all plans.
1 local number free with each plan.
Yes, available in all plans.
Yes, also offers predictive and power dialers.
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
eFax
$14.13 – $16.63
Yes – 14 days. Requires a credit card.
Yes, compatible with both Android and iOS.
One user within all plans.
1 local number free with each plan.
1 toll-free number with each plan.
Offers email and phone support. Customer support available from 8:00 to 17:00 on workdays.
RingCentral
$19.99 – $49.99
Yes – 30 days. Requires a credit card.
Basic integrations from second – Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
Yes, compatible with both Android and iOS.
One user within all plans.
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Does not mention this feature.
Available as an add-on.
Does not mention this feature.
Offers live chat, community forums, online support cases, and FAQs.
Discuss the detailed comparison and choose your winner.
eFax vs RingCentral
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
eFax
Offers 3 plans. Costs range between $16.95 and $19.95 per user billed monthly, or $14.13 and $16.63 annually.
RingCentral
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.
Features: Which Phone System
Powers Your Team Better?
Swipe to see the winner
eFax
eFax is not a VoIP platform, but a faxing one. Its list of features begins and ends with local and toll-free numbers. It limits how many faxes you can send and receive in a month.
RingCentral
RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
eFax
Scored 3.9 / 5 on Capterra (51 reviews) and has no listing on G2. Users praised the service’s reliability and affordability. However, several customers claimed to have trouble canceling their subscriptions and criticized the platform’s poor customer support.
RingCentral
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to eFax and RingCentral
While RingCentral offers 48 features and eFax 10, CloudTalk has you covered with over 100 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Compared to eFax, CloudTalk is the winner in terms of… well, everything including advanced analytics! With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while eFax and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
