eFax vs RingCentral

Name: eFax vs RingCentral: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	eFax	RingCentral
Annual Price Overview	$25 – $50	$14.13 – $16.63	$19.99 – $49.99
Free Trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 14 days. Requires a credit card.	Yes – 30 days. Requires a credit card.
Integrations	100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.		Basic integrations from second – Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
Mobile Application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Minimum Amount of Users	One user within all plans. CloudTalk has no maximum number of users.	One user within all plans.	One user within all plans.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes, from a starter pack.
Call Recording	Yes, available in all plans.		On demand in Essential and Standard, included only in Premium and Ultimate plans.
Call Tagging			Does not mention this feature.
Local Numbers	1 local number free with each plan.	1 local number free with each plan.	Available as an add-on.
Toll-free Numbers	Yes, available in all plans.	1 toll-free number with each plan.
Smart Dialer	Yes, also offers predictive and power dialers.		Does not mention this feature.
Automated Call Distribution (ACD)
Open API
Customer Support Options	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.	Offers email and phone support. Customer support available from 8:00 to 17:00 on workdays.	Offers live chat, community forums, online support cases, and FAQs.

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	eFax	RingCentral	Result
Pricing: Which Service Fits Your Budget?	Offers 3 plans. Costs range between $16.95 and $19.95 per user billed monthly, or $14.13 and $16.63 annually.	Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.	Pricing winner eFax From a purely monetary view, eFax is the cheaper solution.
Features: Which Phone System Powers Your Team Better?	eFax is not a VoIP platform, but a faxing one. Its list of features begins and ends with local and toll-free numbers. It limits how many faxes you can send and receive in a month.	RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.	Features winner RingCentral RingCentral offers a selection of features with which eFax just cannot compete.
Customer Satisfaction: Which Service Has the Happiest Customers?	Scored 3.9 / 5 on Capterra (51 reviews) and has no listing on G2. Users praised the service’s reliability and affordability. However, several customers claimed to have trouble canceling their subscriptions and criticized the platform’s poor customer support.	RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.	Customer Satisfaction winner RingCentral With a higher average rating across (technically) both review platforms and more reviews in total, RingCentral takes the win.

How CloudTalk compares to eFax and RingCentral

While RingCentral offers 48 features and eFax 10, CloudTalk has you covered with over 100 tools that adapt to all business needs.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Compared to eFax, CloudTalk is the winner in terms of… well, everything including advanced analytics! With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while eFax and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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