Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
| eFax | RingCentral | CloudTalk | |
|---|---|---|---|
| Annual Price Overview | $14.13 - $16.63 | $19.99 - $49.99 | $25 - $50 |
| Free Trial |
Yes - 14 days. Requires a credit card. |
Yes - 30 days. Requires a credit card. |
Yes - 14 days. Doesn't require a credit card. |
| Integrations | No. |
Basic integrations from second - Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
|
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Mobile Application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. |
| Minimum Amount of Users | One user within all plans. | One user within all plans. |
One user within all plans.
CloudTalk has no maximum number of users.
|
| Extensions | No. | Yes. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | No. | Yes. |
Yes, from a starter pack. |
| Call Recording | No. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Yes, available in all plans. |
| Call Tagging | No. | Does not mention this feature. | Yes. |
| Local Numbers |
1 local number free with each plan.
|
Available as an add-on.
|
1 local number free with each plan.
|
| Toll-free Numbers |
1 toll-free number with each plan.
|
Yes. | Yes, available in all plans. |
| Smart Dialer | No. | Does not mention this feature. | Yes, also offers predictive and power dialers. |
| Automated Call Distribution (ACD) | No. | Yes. | Yes. |
| Open API | Yes. | Yes. | Yes. |
| Customer Support Options | Offers email and phone support. Customer support available from 8:00 to 17:00 on workdays. | Offers live chat, community forums, online support cases, and FAQs. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Offers 3 plans. Costs range between $16.95 and $19.95 per user billed monthly, or $14.13 and $16.63 annually.
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.
From a purely monetary view, eFax is the cheaper solution.
eFax is not a VoIP platform, but a faxing one. Its list of features begins and ends with local and toll-free numbers. It limits how many faxes you can send and receive in a month.
RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.
RingCentral offers a selection of features with which eFax just cannot compete.
Scored 3.9 / 5 on Capterra (51 reviews) and has no listing on G2. Users praised the service’s reliability and affordability. However, several customers claimed to have trouble canceling their subscriptions and criticized the platform’s poor customer support.
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.
With a higher average rating across (technically) both review platforms and more reviews in total, RingCentral takes the win.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While RingCentral offers 48 features and eFax 10, CloudTalk has you covered with over 70 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Compared to eFax, CloudTalk is the winner in terms of… well, everything including advanced analytics! With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while eFax and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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