Five9 vs Talkdesk
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Five9 vs Talkdesk
and How They Compare to CloudTalk
| Five9 | Talkdesk | CloudTalk | |
|---|---|---|---|
| Annual Price Overview | N/A | N/A | $25 - $50 |
| Free Trial | No. | No. |
Yes - 14 days. Doesn't require a credit card. |
| Integrations |
9 CRMs include Salesforce, Oracle, Microsoft Dynamics, NetSuite, Zendesk, and more. |
CRMs include Salesforce, Zendesk, Slack, MS Teams, ServiceNow,
MS Dynamics, Zoom |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Mobile Application |
Yes, compatible with both Android and iOS.
|
Yes, compatible with both Android and iOS.
Available in "Elevate" plan. |
Yes, compatible with both Android and iOS. |
| Minimum Amount of Users | One user within all plans. | One user within all plans. |
One user within all plans.
CloudTalk has no maximum number of users.
|
| Extensions | Yes. | Does not mention this feature. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes. | Yes. |
Yes, from a starter pack. |
| Call Recording | Yes. |
Available from the Elevate plan. |
Yes, available in all plans. |
| Call Tagging | No. | No. | Yes. |
| Local Numbers | Yes. | Yes. |
1 local number free with each plan.
|
| Toll-free Numbers | Yes. | Yes. | Yes, available in all plans. |
| Smart Dialer |
Yes, also offers predictive and power dialers. |
Yes, also offers predictive and power dialers. |
Yes, also offers predictive and power dialers. |
| Automated Call Distribution (ACD) | Yes. | Yes. | Yes. |
| Open API | Yes. | Yes. | Yes. |
| Customer Support Options |
Customer support available 24/7.
Product documentation, case management.
Premium options include access to senior customer support team. |
Customer support available 24/7.
Knowledge base, multichannel support.
Premium options include priority access, dedicated technical support, escalation management, etc. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Five9 vs Talkdesk
Pricing: Which Service Fits Your Budget?
Five9
Provides 4 plans, ranging between $149 and $229 per user per month. Five9 does not offer annual billing.
Talkdesk
Offers 3 plans. Costs range between $75 and $125 per user per month. Talkdesk does not offer annual billing.
Pricing winner:
Talkdesk
Talkdesk is the more affordable solution for startups and small businesses.
Features: Which Phone System Powers Your Team Better?
Five9
Five9’s flagships include manifold call centers, intelligent routing, and crystal-clear audio quality.
Talkdesk
Talkdesk’s biggest draws are its advanced routing features and business toll integrations. However, it offers a wide range of features, catering to most call centers’ needs.
Features winner:
Five9
Although more expensive, Five9 backs its price point up with a variety of excellent VoIP features.
Customer Satisfaction: Which Service Has the Happiest Customers?
Five9
Five9 rates 4.2 / 5 on Capterra (406 reviews) and 4.0 / 5 on G2 (330 reviews). Users particularly valued Five9’s supposedly excellent customer service and ease of use.
However, several reviewers complained about frequent technical difficulties.
Talkdesk
Scored 4.5 / 5 on Capterra (678 reviews) and reached a 4.4 out of 5 rating on G2 (1,814 reviews). Customers valued Talkdesk’s simple, get-up-and-go set-up process, and overall reliability.
Beyond the usual complaints about slow customer service, several users noted that the SMS capabilities and reporting functionalities could be improved upon.
Customer Satisfaction winner: Talkdesk
Talkdesk wins thanks to its overall better rating and higher number of reviews.
Not convinced? Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Five9 and Talkdesk
Five9 users often have to deal with an unstable internet connection. Our call quality is monitored live, so we are able to immediately transfer your call to the best possible calling route.
Both competitors lack the automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Unlike Five9 or Talkdesk, CloudTalk is the winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for
businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while Five9 and Talkdesk are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still not convinced?
Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
