Prendi decisioni importanti in tempo reale con l’alternativa a Cloudcall

Aumenta le prestazioni del call center e la soddisfazione dei clienti tenendo sotto controllo tutto ciò che accade nel tuo contact center. Scopri CloudTalk, la migliore alternativa a Cloudcall per le medie imprese.

Wallboard in tempo reale e report ricchi per prendere delle decisioni basate sui dati

STIR/Shaken Compliance per assicurarti che le tue chiamate siano a prova di robocall

Conferenze audio/video con contatti interni ed esterni

Pieno di funzionalità intelligenti e di facile utilizzo
Fai crescere il tuo business CloudTalk

CloudTalk vs. Cloudcall

Cloudtalk
Cloudcall
Pricing Plans start at $25 per user/ month with features according to your needs, billed annually. Offers tailor-made options. Unlimited calls. Starts at $15/user per month for 2 000 minutes and without key features, such as Voicemail, SMS, or Callback. Setup fees may apply.
Free trial 14-days free trial with full onboarding. No credit card is required. Offers a free trial but doesn't state for how long.
Real-time dashboard In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab. Available only as a web application.
Agents status The agent status feature enables your agents to set up their availability. Managers can check the status of each agent easily and in real time. Does not offer to display Agent status.
Real-time notification When a call comes in, we automatically alert you with a notification, so you instantly know who is calling. Does not offer real-time notifications.
Statistics and analytics CloudTalk offers deep call center analytics for data-driven decisions. For example, call monitoring, agent reporting, emotional analytics, and custom reporting. Allows you to monitor team's activity and to build data dashboard.
Voicemail Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser, anywhere and anytime. Voicemail drop feature also available. Offers only voicemail-drop feature.
Aftercall work Use the After Call Work (ACW) feature and allow your agents to complete all follow-up tasks after a call has ended. Does not offer this feature.
Fax-to-email ″Fax to Email″ feature allows you to receive fax messages quickly and easily in the form of emails. Allows you to send a fax.
Auto-answer The Auto-Answer feature assists in the handling of large call volumes. It enables you to grow your business faster, increases your capacity, and improve customer experience. Does not offer this feature.
Video/audio conferencing Schedule conference calls easily in a couple of minutes and invite external contacts. Does not offer a conferencing feature.

I dati del confronto si basano su un’analisi del 2° trimestre 2022.

Aumenta la soddisfazione dei clienti e le prestazioni del call center
con il giusto set di strumenti

Semplifica il tuo flusso di lavoro con uno strumento basato sul cloud facile da usare.


Fai un veloce tour nell’interfaccia di CloudTalk

4.5/5 – 225 reviews

Read the reviews

4.3/5 – 347 reviews

Read the reviews

4.5/5 – 272 reviews

Read the reviews

4.5/5 – 225 reviews

Read the reviews


privacy e sicurezza

Raggiungi sempre i tuoi clienti. Le chiamate di CloudTalk sono conformi ai protocolli STIR/SHAKEN

Cloudtalk è diventata conforme ai protocolli STIR/SHAKEN, un programma della società che controlla i numeri di telefono prima che raggiungano la tua azienda. Così facendo garantiamo la sicurezza dei nostri clienti. Ci assicuriamo che tutti i nostri vettori certifichino le chiamate e combattano le robocall fraudolente.

Migliora il lavoro di squadra con le Teleconferenze

La creazione di teleconferenze all’interno di CloudTalk richiede tempi e sforzi minimi. Può anche aiutarti a creare una customer experience ottimale. Crea facilmente una sala conferenze, ottieni un codice PIN e invita qualsiasi membro del team con un account CloudTalk esistente. Puoi aggiungere anche degli ospiti esterni che sono inclusi nel tuo elenco di contatti. Inoltre, puoi registrare ogni chiamata e riascoltarla in seguito.

Immagine tre operatori
Lavorare con le integrazioni

Unifica gli strumenti aziendali con oltre 40 integrazioni avanzate

Con una sincronizzazione automatica dei dati in CloudTalk e nel CRM di tua scelta, puoi sempre accedere a dati aggiornati. Eliminando la necessità di caricare manualmente le informazioni o di estrarre tutti i contatti dal tuo CRM, CloudTalk permette ai tuoi agenti di utilizzare il loro tempo in modo più efficiente.


Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.