RingCentral vs Intermedia

Name: RingCentral vs. Intermedia: Which One Is Best For Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Contact sales Try for free

👋 Book Your Strategy Call

Property	Cloudtalk	RingCentral	Intermedia
Annual Price Overview	$25 – $50	$19.99 – $49.99	N/A
Free Trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 30 days. Requires a credit card.
Integrations	100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.	Basic integrations from second – Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)	Pro plan offers Chrome, G Suite, Outlook, Slack, Office 365, Sugar CRM, and Zendesk. Enterprise plan offers all of the above, plus Salesforce, Service Now, Netsuite, and MS Dynamics.
Mobile Application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Minimum Amount of Users	One user within all plans. CloudTalk has no maximum number of users.	One user within all plans.	One user within all plans.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.		Does not mention this feature.
Click to Call	Yes, from a starter pack.
Call recording	Yes, available in all plans.	On demand in Essential and Standard, included only in Premium and Ultimate plans.
Call tagging		Does not mention this feature.	Does not mention this feature.
Local numbers	1 local number free with each plan.	Available as an add-on.
Toll-free numbers	Yes, available in all plans.		Available as an add-on.
Smart dialer	Yes, also offers predictive and power dialers.	Does not mention this feature.
Automated Call Distribution (ACD)
Open API
Customer support options	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.	Offers live chat, community forums, online support cases, and FAQs.	Customer support available 24/7. Offers live chat, knowledge library, case management, and desktop co-browsing.

Discuss the detailed comparison and choose your winner.

Connect Now

	RingCentral	Intermedia	Result
Pricing: Which Service Fits Your Budget?	Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.	Provides 2 plans, costing $27.99 and $32.99 per user per month. Intermedia has no annual pricing options.	Pricing winner RingCentral RingCentral offers a wider variety of pricing options, including monthly and annual billing, and a cheaper plan than Intermedia.
Features: Which Phone System Powers Your Team Better?	RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.	Intermedia’s biggest draws are its smart dialer and Automated Call Distribution (ACD). However, it offers a wide range of features, catering to most call centers’ needs.	Features winner Intermedia Intermedia wins on account of having more features and capabilities.
Customer Satisfaction: Which Service Has the Happiest Customers?	RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.	Intermedia rates 4.8 / 5 on Capterra (76 reviews) and 4.4 / 5 on G2 (207 reviews). Users claimed to be happy across the board, but some did mention issues with the service’s SMS capabilities, as well as glitches in tracking inbound/outbound calls, and drops in quality.	Customer Satisfaction winner Intermedia Although Intermedia has significantly fewer reviews than RingCentral, it’s hard to argue against their overwhelmingly positive sentiment.

How CloudTalk compares to RingCentral and Intermedia

Thanks to the variety of deep-reporting capabilities, our customers can analyze and continually improve their call center’s performance.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Unlike Intermedia, CloudTalk’s connection and call quality are monitored live, so we are able to ensure the best quality possible.

Take a Free Tour

Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while RingCentral is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Get a Quote

Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

Connect Now