FEATURE VS. FEATURE
PSTN represents the old guard of business telephony, but it’s become a bit outdated. VoIP technology, on the other hand, has rung in an exciting new age of efficient, cost-effective communication. Explore how PSTN and VoIP compare, and discover which solution fits your needs best.
PSTN
VoIP
Parameter
PSTN
VoIP
Connectivity
Hardware setup can be costly and hinder expansion.
No hardware needed, expansion made easy.
Affordability
Costly hardware setup.
Save on costs with easy setup.
Features
Legacy solutions offer comparatively few features.
VoIP is typically packaged as part of comprehensive call center software.
Reliability
Since PSTN operates on its own without the need for a stable internet connection, it is generally considered more reliable than VoIP.
Connection quality is dependent on internet provider.
PSTN, or Public Switched Telephone Network, operates by sending analog signals over traditional copper wires. When you make a call, a dedicated path is created for the conversation using circuit-switching technology.
This path is maintained through a network of exchanges, ensuring a reliable connection between you and the person you’re calling.
VoIP is an acronym for a Voice over Internet Protocol. It converts voice signals into digital data packets. Those are then transmitted over the internet, with no need for traditional phone lines. Once the data packets arrive at a recipient’s end, they transform back to voice signals.
VoIP software is cost-effective, scalable, and offers a wide range of features. If you are seeking an efficient and affordable communication solution, it’s a great choice.
PSTN, with its reliance on traditional copper wires and circuit-switching technology, ensures a dedicated and reliable call connection. On the other hand, VoIP leverages the internet to transmit digital data packets, offering cost-effectiveness and a rich feature set, including can’t-miss features like Smart Analytics and Click-to-Call.
Choose PSTN for a reliable, established infrastructure or opt for VoIP for its cost efficiency and versatility in meeting modern communication needs.
FACTS ABOUT CLOUDTALK
Versatile
70+
Premium features
Reliable
99.99%
Uptime SLA
Available
24/7
Customer support
Global
180+
Countries available
Secure
24/7
Security and data monitoring
Dependability Unmatched
Enjoy a straightforward and reliable phone service unaffected by internet outages, ensuring consistent calling capabilities.
Effortless Setup
Easily set up your phone system with existing infrastructure, requiring only the purchase of phone sets and service provider assistance.
Ready for Anything
Be prepared for any situation with a system that works during power outages and internet interruptions, crucial for emergencies and security systems.
Enjoy a Local Infrastructure Advantage
Leverage pre-existing physical infrastructure in most locations, minimizing setup hassles and streamlining installation and maintenance processes.
Costly Calls
Face high charges for long-distance and international calls, with limited access to modern value-added services, impacting overall cost-effectiveness.
Scalability Hurdles
Encounter difficulties in scaling your system; expanding requires purchasing additional hardware and paying for extra lines, potentially hindering growth.
Global Obsolescence Risk
Acknowledge the urgent drawback that PSTN faces—declining usage in various places globally, posing a risk of becoming completely obsolete.
Save Money on International Calling
Avoid expensive long-distance calling charges with features like International numbers and save both yours and customers’ money.
Embrace Freedom With a Remote-friendly Solution
Break down geographical barriers. VoIP lets you receive calls from anywhere with an internet connection. This possibility is invaluable for remote teams.
Adjust Your Calling Software As You Grow
VoIP adapts to your needs, no matter the size of your business. The highly scalable and adjustable software helps you grow seamlessly.
Streamlined Growth and Savings
Experience streamlined growth and financial savings with VoIP. The software adapts to your business size, providing a cost-effective and scalable solution.
You Need a Reliable Internet Connection
Just like cloud-based software, VoIP relies on a stable internet connection. You may experience delays, packet loss, and reduced call quality if your internet connection falters.
Location tracking May Be Limited
VoIP technology may fail to provide accurate location information to emergency services when a user dials 911. It can happen that VoIP doesn’t transmit accurate geographic data.
You Can Face Security Threats
Depending on a provider, VoIP can be vulnerable to security threats and cyberattacks like hacking, eavesdropping, and other malicious activities.
OUR FEATURES
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
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"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
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"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
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"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
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PSTN (Public Switched Telephone Network) and VoIP (Voice over Internet Protocol) represent two distinct methods of voice communication. PSTN relies on traditional telephone lines, while VoIP operates over the internet, offering cost-efficiency, flexibility, and enhanced features.
No, PSTN and VoIP are different technologies. PSTN is the traditional analog phone system, whereas VoIP utilizes internet connections to transmit voice data. They differ fundamentally in infrastructure and functionality.
VoIP offers numerous advantages over PSTN, including cost-effectiveness, scalability, advanced features like call analytics and automation, and seamless integration with business applications. VoIP enhances productivity and customer experience, making it a preferred choice for modern businesses.
While PSTN is still in use, its limitations are prompting a shift towards advanced communication technologies like VoIP. The evolving business landscape demands flexibility and efficiency, qualities where PSTN often falls short.
VoIP offers a secure means of communication with clients and customers, thanks to continuous network protection and monitoring. Cloudtalk stands out as a prominent VoIP provider, guaranteeing robust security measures at budget-friendly rates.
VoIP users have the choice to use or not use a phone headset; there are alternative methods available. Calls can be made through specific mobile apps or on a desktop using a microphone/speaker setup or a connected headset.
The Common Channel Signaling System 7 (SS7) oversees signaling in the PSTN, managing call setup, operation, and termination. These standards support various global versions used universally.
Integrating a VoIP call with a PSTN line follows the same process as making a regular VoIP call. Analog voice is transformed into digital data packets, which are transmitted over the internet to reach your VoIP provider and their carriers.
Schedule a demo today and find out for yourself.
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