- Solutions
- Solutions primary
- Integrations
- Integrations primary
- MOST POPULAR
- first column
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- NEW
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- MOST POPULAR
- Integrations primary
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Plecto
Salesloft
Boost Revenue & Growth
Secure success with Automotive Call Center Software. Boost efficiency with 100+ automation features and drive revenue and retention through excellent service.
Trusted by 4,000 companies worldwide
Deliver High-Quality Customer Service Anywhere & Anytime
Reach Customers with WhatsApp
Connect on channels customers use most. Receive and reply to messages instantly via our Phone App for seamless communication.
Save Up to 3 Minutes with ACD & IVR
Reduce confusion and save up to 3 minutes per call. Create custom call flows and streamline support with an IVR menu for efficient service.
Boost CSAT with Call Routing
Let automation route callers to the best agents, solving their problems quickly. Boost first-call resolution and watch customer satisfaction soar.
Grow Your Global Operations
Leverage CloudTalk’s Automotive Call Center Software and ensure you always have enough seats for your agents to drive your global presence. Reach clients where they’re most comfortable with 160+ international phone numbers and a multichannel solution spanning calls, SMS, email, WhatsApp, and more.
CloudTalk has truly been a trusted partner in driving our success across borders, and we highly recommend them to any global business looking for a reliable and hassle-free VoIP solution.
Ibrahim Imam, Co-Founder, Group Co-CEO, CEO MENA & APAC at PlanRadar
Deliver Lightning-Fast Customer Support
Save time on repetitive tasks and streamline inbound and outbound processes with 100+ advanced automation tools. Take advantage of click-to-call and callback to never dial a number again, access customer information with a click, or let customers solve basic issues with self-help options.
Some quick tests were enough to understand the level of app usability. Admin panel is pretty easy and clear at first sight; nice UI. Regarding the phone app you may use it either in browser or in desktop app; mobile app is duplicating calls when you’re out of the desk. Process of getting additional numbers is simple and fast.
Dmitry K., Small-Business
How Businesses Use Automotive Call Center Software
Streamline Customer Support
Handle customer support inquiries more efficiently by leveraging automation tools like IVR, ACD, and more. Let your agents handle incoming calls faster, boost first-call resolution, and deliver an all-around better customer experience, which translates into higher revenue and customer retention.
Speed Up Appointment Scheduling
With self-service tools like Interactive Voice Response (IVR) systems, you can significantly improve the speed and efficiency of your appointment scheduling. Automotive communication solutions can manage appointment queues, schedule calendar events, send reminders, and more.
Boost Sales and Lead Generation
By leveraging automation tools such as power and smart dialers, your agents can reach more potential customers and land up to 3x more deals.
Power Productivity with Integrations
Connect your favorite tools to your communication solution and save time by letting your agents use unified operations without the need to constantly switch between different tabs.
Work & Grow Anywhere in the World
Grow your sphere of influence with a variety of international, local, and toll-free numbers. Onboard CloudTalk on your favorite device with an internet connection (iOS, Android, Windows, Mac), and address customers all around the world, or onboard the best talents without ‘building an office everywhere you operate.
Make Better Data-Driven Decisions with Analytics
Thanks to advanced real-time analytics, you can use Automotive Communication Solutions to keep track of everything going on in your call center. Create customizable dashboards, export reports with a click, or optimize your performance with actionable insights.
Plans worth every dollar
Starter
$25
$34
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
- 500 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- Unlimited inbound & intracompany calls
Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
- International numbers (160+ countries)
- Softphone for desktop, iOS, Android
- Call recording
- Click to call, Automated call distribution & Unlimited call queuing
- Email & Chat support
Essential
$30
$39
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Starter features, plus…
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
- All Starter features, plus…
- 1,000 outbound minutes per user/month domestic
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live human support
- Advanced real-time analytics with unlimited history
- Integrations to other systems & API
- IVR, Skill-based routing, AI Smart queueing
- Global SMS / MMS messages
- Unlimited concurrent calls
- Workflow Automation
Popular
Expert
$50
$69
/ month
Per user/month. Billed annually.
Per user/month. Billed monthly.
What’s included?
- All Essential features, plus…
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited domestic calling within US & Canada
Domestic minutes apply to calls within the US and Canada. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
- All Essential features, plus…
- Unlimited outbound calls domestic (landline and mobile)
Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
- 24/7 live agent support (incl. phone)
- Salesforce integrations
- Advanced support features
Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
- Advanced sales features (Power dialer, Smart dialer)
- Live call monitoring & wallboards
- Mandatory call tagging
- Single Sign-On (SSO)
Custom
Contact us
for tailor-made offer
What’s included?
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
- All Expert features, plus…
- Unlimited worldwide call packages
- Custom onboarding & Priority support
- Custom reporting
- Enterprise-level security
- Developer support
- SLA
AI Conversation
Intelligence
$19
$19
/ month
Early bird price per agent/month.
Early bird price per agent/month.
What’s included?
- Topic Extraction
- Call Transcription
- Automatic Summaries & Tags
- Talk/Listen Ratio
- Sentiment Analysis
- Trending Topics Coming Soon
- Transcript Keyword Search Coming Soon
- CRM Integration Coming Soon
- Keyword Monitoring Coming Soon
- Call Scoring Coming Soon
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."
Nelly Donnelly Service Delivery Manager
See customer story
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."
Yohann Bensadoun Global Supply Growth
See customer story
"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."
Frederico Lopes Head of Customer Service
See customer story
"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."
Elay Sasson Call Center Manager
See customer story
Related Content
FAQs
How to open an Automotive Call Center?
If you’re looking to open a call center for automotive, there are a few key steps to keep in mind. Start by identifying your target market and developing a strategy for reaching and engaging them effectively. Then, invest in the right technology and tools to support your operations, such as cloud-based call center software. Finally, prioritize ongoing training and support for your team to ensure they have the skills and knowledge needed to deliver exceptional customer service.
What is automotive customer service?
Automotive customer service refers to the support and assistance provided by companies in the automotive industry to their customers. This can include everything from answering product questions and resolving issues to providing technical support and arranging repairs or maintenance. To excel in automotive customer service, companies must prioritize responsiveness, efficiency, and personalized attention.
What does BTS stand for in call center?
In a call center context, BTS stands for “busy to send.” This term is used to describe a situation in which an agent is unable to take a call or receive a message due to being busy with other tasks or calls. To learn more about common call center acronyms and terminology, check out our article.
Where calls are held when no agents are available?
When no agents are available to take calls, they are typically held in a queue or a virtual waiting room. This allows customers to remain on hold until an agent becomes available to assist them.
What is DDV in Automotive Communication?
DDV stands for “Do Not Disturb” in a call center context. This feature allows agents to temporarily disable incoming calls or notifications to avoid interruptions or distractions during focused work or training sessions.
What is auto dialer software?
Auto dialer software is a tool that automates outbound calling by automatically dialing phone numbers from a pre-set list. This can save time and increase productivity for call center agents by eliminating the need to manually dial each number. To learn more about how auto dialer software works and its benefits for call centers, check out our article Auto Dialer: Overview and Setup.
What is a CRM in an Automotive Call Center?
A CRM (customer relationship management) system is a tool used by call centers to manage customer interactions and relationships. It allows agents to view customer information, track communication history, and manage follow-up tasks more efficiently.
CloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
