Cut Costs Without Cutting Corners: Choose Your Ideal Call Center Software for 2024

Discover the power of smart investments and uncover the potential of well-chosen call center software. Compare plans and secure the best value for your money – starting at $25/month with Cloudtalk.

4,000+ innovative companies run on CloudTalk call center software

Cost Comparison for Call Center Software

Comparison

Pricing and plans

Top features

Best for

CloudTalk

4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request

Power dialer
International numbers
Call flow designer
IVR
Click to Call

Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.

3CX

4 plans, €175 – €180 per user/month billed annually + “3CX free” plan for free

Live Chat
Call Recording
Real-time Transcription

Small teams who aren’t interested in the bells and whistles that come with most smart calling software.

Bitrix24

3 paid plans, €61 – €249 per user/month billed monthly + a free plan

Audio&Video Conferencing
Screen Sharing
Notifications
File Sharing
Scheduling 

All types of businesses and departments. For example, sales, marketing, project management, and HR.

Five9

4 plans, $149 – $229 per month

Automatic Outbound Caller
Call Queues
Notifications
Call Tagging
Callback

Businesses of all sizes with inbound, outbound, and blended contact centers.

Talkdesk

4 plans, $75 – $125 per user/month, price of the “Experience Clouds” plan available upon request

Auto dialers
Customer experience analytics
AppConnect
Conversations

Omnichannel contact centers who want to automate their inbound and outbound customer interactions.

NICE CXOne

4 quote-based plans

Automatic contact distributor
IVR
Automated sales dialers
Speech analysis
Workforce optimization

Big businesses and enterprises with a high volume of calls.

Dialpad

3 plans,  $15 – $25 per user/month billed annually, Price for Enterprise plan available upon request

Conference video calls
Sentiment Analysis
Voicemail Transcriptions
Speech-to-Text
Automatic Call Recording

Enterprise-level call centers that need automated UCaaS tools for streamlining internal communication.

Genesys

4 plans, $75 – $150 per user/month, price of “Genesys DX” plan available upon request

Outbound Autodialer
Predictive routing
Workforce optimization

Remote teams that need strong AI capabilities to automate processes.

Aircall

3 plans, $30 – $50 per user/month billed annually, price of “Custom” plan available upon request

Comprehensive integrations
Number Panel
Shared Call Inbox
Live Activity Feed

Startups and small businesses in need of affordable solutions with basic features.

8×8

6 plans, $15 – $140 per user/month billed monthly

Analytics
Smart Dialer
Click to Call
Call Recording
Workforce Management

Remote inbound customer support centers.

GoTo Connect

Available as a custom-priced add-on to GoTo’s UCaaS plan

Campaigns
Dial Plan Editor
Live Guide

SMBs who need to access multiple communication channels.

Zoom

Quote-based pricing, add-ons available from $60 per year

Contact Center Analytics
Outbound Video Calls
Active Engagement Assignments

Zoom users seeking a contact center solution with a familiar interface and features.

Twilio

Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.

Open API
Click to Call
Call Recording
One free local number per plan

Businesses of all sizes in need of a scalable solution.

RingCentral

3 plans, $20 – $35 per user/month billed annually

Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls

Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.

Freshdesk

3 paid plans – $15 – $79 per user/month billed annually + a free starter plan

Caller ID
Call Queues
Power Dialers
IVR
Custom Reporting

Smaller businesses that seek a combination of helpdesk and contact center software.

Vonage

3 quote-based plans

Phone calls&Messages
Auto-attendant
Voice&Video Conferencing
Call Forwarding

Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Avaya

4 plans, €10,99 – €33,99 per user/month billed annually

Local&Toll-free Numbers
Automatic Call Recordings
Speech-to-text

Remote teams that need easy access to video conferencing and instant messaging.

JustCall

3 plans, $24 – $48 per user/month billed annually, price of a “Custom” plan available upon request

Call tracking, Recording&Monitorin
SMS&MMS
Auto&predictive dialing
Telemarketing management

Startups and small businesses who want to scale without scaling complexities.

Nextiva

3 plans, $18.95 – $32.95 per user/month billed annually

Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants

Businesses who need a robust, secure and reliable enterprise phone system that works across every device.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5

260 reviews

4.3/5

840 reviews

4.4/5

310 reviews

4.5/5

260 reviews

Dialer and incomming call illustration

Nail Your Budgeting With Transparent Pricing

Always notice any non-transparent pricing aspects. It will lead to a lack of trust in long term partnership, thus a lot of problems down the road. Full transparency also helps you accurately forecast expenditures and allocate resources efficiently. 

Be on a lookout for hidden costs, such as additional fees for advanced features, phone numbers, or agent seats  – you can read more about factors affecting pricing below. 

To make sure that you’ll choose a software with transparent pricing, request a comprehensive pricing breakdown that outlines all the costs associated with the call center software. It should include licensing fees, implementation charges, ongoing maintenance costs, and any additional expenses. 

EXPAND WITH US

AVAILABLE

24/7

Customer Support

SECURE

24/7

Security and Data Monitoring

VERSATILE

70+

Premium Features

RELIABLE

99.99%

Uptime SLA

Here is how much you’d pay for different numbers of seats with CloudTalk’s plans:

Pricing per month, billed annually

Number of users

Starter Plan

Essential Plan

Expert Plan

1 – 10 users

$25 – $250

$30 – $300

$50 – $500

10 – 100 users

$250 – $2,500

$300 – $3,000

$500 – $5,000

100 – 250 users

$2,500 – $6,250

$3,000 – $7,500

$5,000 – $12,500

250 – 500 users

$6,250 – $12,500

$7,500 – $15,000

$12,500 – $25,000


Understand The Value: These Factors Affect Pricing

Scalability determines how well the software can accommodate the growth and size of your call center operations. Solutions that offer seamless scalability may come at a premium. Nevertheless, they ensure that your call center can expand without the need for costly software migrations or disruptions. 

If you are planning to expand to new foreign markets, check whether the provider offers international numbers, how many, and what’s the pricing.

CloudTalk’s 160+ international numbers start at $6 a piece. You can purchase as many numbers as you like – even on our Starter plan.

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Examples of CloudTalk’s pricing per country per month

COUNTRY

ACTIVATION FEE

MONTHLY FEE

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United Kingdom

$0

$6

united-states-minor-outlying-islands-flag

United States

$0

$6

united-kingdom-of-great-britain-and-northern-ireland-flag

Canada

$0

$6

australia-flag

Australia

$0

$6

spain-flag

Spain

$0

$6

spain-flag

Portugal

$0

$6

brazil-flag

Brazil

$0

$6

chile-flag

Chile

$6

$6

israel-flag

Israel

$6

$6

israel-flag

China

$20

$20

israel-flag

Cayman Islands

$35

$30

israel-flag

India

$20

$20

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Indonesia

$30

$30

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Philippines

$15

$20

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Ghana

$15

$25

Start calling from $25

Price breakdown of the most common Sales CRM integration

Integration

Price per user/month, billed anually

HubSpot

$18 – $792, offers a free plan

Salesforce

€25 – €300

Pipedrive

€14,90 – €99

Zendesk Sell

$19 – $115

ActiveCampaign for sales

$19 – $49, Enterprise plan price upon request



Understand the Value: Deployment Options&Security 

Call center software pricing can vary based on its type, such as cloud-based, on-premises, or hybrid models. Cloud-based solutions usually involve subscription-based pricing. On-premises deployment, on the contrary, may require significant upfront investments in hardware and software licenses.

Average prices of equipment with VoIP solution

  • Headphones: Budget-friendly options start at around $20 while advanced models can cost you hundreds of dollars. More expensive headphones usually offer additional features like noise cancellation, multiple connectivity options, and improved sound quality.
  • A calling device: Prices of cell phones or laptops vary based on the brand and model you choose. The average 2023 market price of a smartphone worldwide is around $300. Regarding laptops, the average price ranges between $600 and $1,000.

Average prices of equipment with on-premises solution:
When setting up a call center in-house with wired phone lines, you might pay close to $260,000 in the first year for calling equipment and an in-house call center setup.

Security and Compliance

If you want a call center software that offers advanced security measures and follows industry compliance standards, you can be charged higher prices. Ensuring compliance with regulations may involve additional development and maintenance costs. Although, data security is critical for protecting sensitive customer information. 

Agents illustration

Learn more about the consequences of choosing the wrong software.

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What Should You Consider Before Buying?

Make sure that the pricing structure fits your needs. Delve into how services are priced – whether it’s pay-as-you-use or a flat rate for all services. Addressing the pricing structure before committing to a call center software saves you unpleasant surprises.

Second, don’t forget about automation. It’s a necessity that helps you keep up with your competition. Choose a software with features that enhance human potential, such as AI automated call transcripts or auto dialers. Our client SalesPassie could almost double their outbound calls and grew their talk time by 25% also thanks to a Smart Dialer.

Desktop phones illustration

Get Firsthand Experience

Assess if the software is suitability for your call center’s unique needs and workflow via demos and free trials. Identify any potential usability issues or limitations before committing to a purchase, ensuring a smooth implementation process. 

Following reviews from other businesses on your chosen software provides valuable insights into its real-world performance and overall satisfaction.

Support Customer Experience With Must-have Features 

FAQ

What is cloud call center software?

Cloud call center software is a calling solution hosted on remote servers, accessible via the internet. Unlike traditional on-premise systems, it offers flexibility, scalability, and cost-effectiveness, allowing businesses to optimize their call center operations and deliver seamless customer experiences. Read our comparison on-premise systems and cloud-based solutions here, and find out more about the key functions of a call center.

How does call center software work?

Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our next-gen call center automation capabilities.

How much does call center software cost?

The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about the cost associated with call center software.

How to use call center software data analytics?

Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing these metrics, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like? Check it out here.

Which is the best call center software?

From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about Cloudtalk’s benefits.

How to choose a call center software?

When selecting a call center software, consider factors like scalability, feature set,  integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more here.

Do call centers use CRM software?

Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers’ call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution here.

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