Discover the power of smart investments and uncover the potential of well-chosen call center software. Compare plans and secure the best value for your money – starting at $25/month with Cloudtalk.
3,000+ innovative companies run on CloudTalk call center software
Comparison
Pricing and plans
Top features
Best for
CloudTalk
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Power dialer
International numbers
Call flow designer
IVR
Click to Call
Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.
3CX
4 plans, €175 – €180 per user/month billed annually + “3CX free” plan for free
Live Chat
Call Recording
Real-time Transcription
Small teams who aren’t interested in the bells and whistles that come with most smart calling software.
Bitrix24
3 paid plans, €61 – €249 per user/month billed monthly + a free plan
Audio&Video Conferencing
Screen Sharing
Notifications
File Sharing
Scheduling
All types of businesses and departments. For example, sales, marketing, project management, and HR.
Five9
4 plans, $149 – $229 per month
Automatic Outbound Caller
Call Queues
Notifications
Call Tagging
Callback
Businesses of all sizes with inbound, outbound, and blended contact centers.
Talkdesk
4 plans, $75 – $125 per user/month, price of the “Experience Clouds” plan available upon request
Auto dialers
Customer experience analytics
AppConnect
Conversations
Omnichannel contact centers who want to automate their inbound and outbound customer interactions.
NICE CXOne
4 quote-based plans
Automatic contact distributor
IVR
Automated sales dialers
Speech analysis
Workforce optimization
Big businesses and enterprises with a high volume of calls.
Dialpad
3 plans, $15 – $25 per user/month billed annually, Price for Enterprise plan available upon request
Conference video calls
Sentiment Analysis
Voicemail Transcriptions
Speech-to-Text
Automatic Call Recording
Enterprise-level call centers that need automated UCaaS tools for streamlining internal communication.
Genesys
4 plans, $75 – $150 per user/month, price of “Genesys DX” plan available upon request
Outbound Autodialer
Predictive routing
Workforce optimization
Remote teams that need strong AI capabilities to automate processes.
Aircall
3 plans, $30 – $50 per user/month billed annually, price of “Custom” plan available upon request
Comprehensive integrations
Number Panel
Shared Call Inbox
Live Activity Feed
Startups and small businesses in need of affordable solutions with basic features.
8×8
6 plans, $15 – $140 per user/month billed monthly
Analytics
Smart Dialer
Click to Call
Call Recording
Workforce Management
Remote inbound customer support centers.
GoTo Connect
Available as a custom-priced add-on to GoTo’s UCaaS plan
Campaigns
Dial Plan Editor
Live Guide
SMBs who need to access multiple communication channels.
Zoom
Quote-based pricing, add-ons available from $60 per year
Contact Center Analytics
Outbound Video Calls
Active Engagement Assignments
Zoom users seeking a contact center solution with a familiar interface and features.
Twilio
Offers many different pricing models. For example, Twilio Flex costs $1 per hour per active user or a $150 flat rate per user/month.
Open API
Click to Call
Call Recording
One free local number per plan
Businesses of all sizes in need of a scalable solution.
RingCentral
3 plans, $20 – $35 per user/month billed annually
Real-time Metrics
Voicemail
Transcriptions
SMS
International Numbers
Conference Calls
Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.
Freshdesk
3 paid plans – $15 – $79 per user/month billed annually + a free starter plan
Caller ID
Call Queues
Power Dialers
IVR
Custom Reporting
Smaller businesses that seek a combination of helpdesk and contact center software.
Vonage
3 quote-based plans
Phone calls&Messages
Auto-attendant
Voice&Video Conferencing
Call Forwarding
Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.
Avaya
4 plans, €10,99 – €33,99 per user/month billed annually
Local&Toll-free Numbers
Automatic Call Recordings
Speech-to-text
Remote teams that need easy access to video conferencing and instant messaging.
JustCall
3 plans, $24 – $48 per user/month billed annually, price of a “Custom” plan available upon request
Call tracking, Recording&Monitorin
SMS&MMS
Auto&predictive dialing
Telemarketing management
Startups and small businesses who want to scale without scaling complexities.
Nextiva
3 plans, $18.95 – $32.95 per user/month billed annually
Video Conferencing
Call Recording
Call Routing
Workflow Capability
Automated Attendants
Businesses who need a robust, secure and reliable enterprise phone system that works across every device.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
260 reviews
840 reviews
310 reviews
260 reviews
Always notice any non-transparent pricing aspects. It will lead to a lack of trust in long term partnership, thus a lot of problems down the road. Full transparency also helps you accurately forecast expenditures and allocate resources efficiently.
Be on a lookout for hidden costs, such as additional fees for advanced features, phone numbers, or agent seats – you can read more about factors affecting pricing below.
To make sure that you’ll choose a software with transparent pricing, request a comprehensive pricing breakdown that outlines all the costs associated with the call center software. It should include licensing fees, implementation charges, ongoing maintenance costs, and any additional expenses.
AVAILABLE
24/7
Customer Support
SECURE
24/7
Security and Data Monitoring
VERSATILE
70+
Premium Features
RELIABLE
99.99%
Uptime SLA
Here is how much you’d pay for different numbers of seats with CloudTalk’s plans:
Number of users
Starter Plan
Essential Plan
Expert Plan
1 – 10 users
$25 – $250
$30 – $300
$50 – $500
10 – 100 users
$250 – $2,500
$300 – $3,000
$500 – $5,000
100 – 250 users
$2,500 – $6,250
$3,000 – $7,500
$5,000 – $12,500
250 – 500 users
$6,250 – $12,500
$7,500 – $15,000
$12,500 – $25,000
Scalability determines how well the software can accommodate the growth and size of your call center operations. Solutions that offer seamless scalability may come at a premium. Nevertheless, they ensure that your call center can expand without the need for costly software migrations or disruptions.
If you are planning to expand to new foreign markets, check whether the provider offers international numbers, how many, and what’s the pricing.
CloudTalk’s 160+ international numbers start at $6 a piece. You can purchase as many numbers as you like – even on our Starter plan.
COUNTRY
ACTIVATION FEE
MONTHLY FEE
United Kingdom
$0
$6
United States
$0
$6
Canada
$0
$6
Australia
$0
$6
Spain
$0
$6
Portugal
$0
$6
Brazil
$0
$6
Chile
$6
$6
Israel
$6
$6
China
$20
$20
Cayman Islands
$35
$30
India
$20
$20
Indonesia
$30
$30
Philippines
$15
$20
Ghana
$15
$25
Start calling from $25
Integration
Price per user/month, billed anually
HubSpot
$18 – $792, offers a free plan
Salesforce
€25 – €300
Pipedrive
€14,90 – €99
Zendesk Sell
$19 – $115
ActiveCampaign for sales
$19 – $49, Enterprise plan price upon request
Call center software pricing can vary based on its type, such as cloud-based, on-premises, or hybrid models. Cloud-based solutions usually involve subscription-based pricing. On-premises deployment, on the contrary, may require significant upfront investments in hardware and software licenses.
Average prices of equipment with on-premises solution:
When setting up a call center in-house with wired phone lines, you might pay close to $260,000 in the first year for calling equipment and an in-house call center setup.
If you want a call center software that offers advanced security measures and follows industry compliance standards, you can be charged higher prices. Ensuring compliance with regulations may involve additional development and maintenance costs. Although, data security is critical for protecting sensitive customer information.
Learn more about the consequences of choosing the wrong software.
Make sure that the pricing structure fits your needs. Delve into how services are priced – whether it’s pay-as-you-use or a flat rate for all services. Addressing the pricing structure before committing to a call center software saves you unpleasant surprises.
Second, don’t forget about automation. It’s a necessity that helps you keep up with your competition. Choose a software with features that enhance human potential, such as AI automated call transcripts or auto dialers. Our client SalesPassie could almost double their outbound calls and grew their talk time by 25% also thanks to a Smart Dialer.
Assess if the software is suitability for your call center’s unique needs and workflow via demos and free trials. Identify any potential usability issues or limitations before committing to a purchase, ensuring a smooth implementation process.
Following reviews from other businesses on your chosen software provides valuable insights into its real-world performance and overall satisfaction.
What is cloud call center software?
Cloud call center software is a calling solution hosted on remote servers, accessible via the internet. Unlike traditional on-premise systems, it offers flexibility, scalability, and cost-effectiveness, allowing businesses to optimize their call center operations and deliver seamless customer experiences. Read our comparison on-premise systems and cloud-based solutions here, and find out more about the key functions of a call center.
How does call center software work?
Call center software efficiently manages incoming and outgoing calls, typically using automatic call distribution (ACD) to route calls to appropriate agents. It integrates with customer relationship management (CRM) tools to access essential customer data, providing a seamless experience for agents and customers alike. Check our next-gen call center automation capabilities.
How much does call center software cost?
The cost of call center software varies depending on the features, scale, and provider. At Cloudtalk, we offer tailored pricing plans to suit the unique needs of different businesses, ensuring a competitive edge while maximizing the return on investment. Find out more about the cost associated with call center software.
How to use call center software data analytics?
Call center software data analytics may give you valuable insights into customer behavior, agent performance, and overall call center efficiency. By analyzing these metrics, Cloudtalk users can make data-driven decisions, optimize processes, and ultimately deliver exceptional customer experiences. What should your reporting look like? Check it out here.
Which is the best call center software?
From the many options available on the market, Cloudtalk truly stands out due to its reliability, unique benefits, user-friendly interface, advanced features, and exceptional customer support. We empower businesses to achieve operational excellence and take their customer service to new heights. Read more about Cloudtalk’s benefits.
How to choose a call center software?
When selecting a call center software, consider factors like scalability, feature set, integration portfolio, and customer support. Cloudtalk, with its customizable tools and easy deployment, emerges as the ideal choice to meet diverse call center needs. Learn more here.
Do call centers use CRM software?
Yes, call centers often use CRM software to enhance customer interactions and improve efficiency. By integrating call center software with CRM, your agents can access customers’ call history, see their preferences, and other relevant information. This lets them provide personalized and efficient support, ensuring customer satisfaction and loyalty. Read how to equip your team with the best CRM solution here.
GET STARTED
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
Support & Sales
Inbound
Outbound
Business system
Remote teams
E-commerce
IT
Financial Services
Health Care
Travel & Hospitality
Enterprise
Medium & Large
Small
HubSpot
Zendesk
Pipedrive
Salesloft
