Category - People management
9 Proven Strategies to Boost Sales in Your Organisation
Selling may seem like no rocket science – but with so many tools and techniques available, using them all effectively […]
Phone etiquette for customer support teams
Nowadays, the customer-centric approach has become a standard among companies. Increased customer expectations and business competition led to the need […]
How to make sure your cold calls get you appointments?
Tired of ineffective cold calling? Read more to see how to convert calls into meetings! We’re listing our best cold […]
Tips For Reducing Call Center Costs Whilst Improving Customer Service
Time is money, and call centers are no different in this matter. Learn how to reduce your costs and improve […]
How to create the best cold calling script
Cold calling might not be favored by every sales team – but it’s still an important component of the sales […]
Factors influencing service quality in a call center
Call centers can be infamous for the quality of services they provide. To evaluate it, you need to take into […]
Conference call etiquette: 10 tips for having pleasant and productive meetings
Kerri Garbis, President and Co-Founder of Ovation Communication, claims that we are losing half of our communication skills when we […]
9 Proven Ways To Improve Call Center Productivity
Call center operators are only human, they can’t maintain a high-performance level every second of every hour of every day. […]
Conference call tips
In the globalized world of business, conference calls with colleagues, clients or business partners have become increasingly common. Read our […]
Accepting positive feedback is not so easy
We know that appraisal and positive feedback at work are a reliable methods of keeping your colleagues and team members […]
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