Looking for a quality yet effortless Channels (former CrazyCall) alternative?

Quality and practicality don’t have to fight against each other anymore. CloudTalk constantly follows the market demands to keep up with the latest trends. Yet, we develop them the way they offer a seamless experience for everyone.

2500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Channels

Compare Channels with CloudTalk and see the advantages we offer

cloudtalk
Crazycall (Channels)
High quality calls
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Click to call extension
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IVR
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Call recording
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Power dialer
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Call transfers
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Desktop apps (Mac, Windows, Linux)
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Integrations 40+ CRMs, helpdesk or e-commerce solutions Clientify, Hubspot, Integromat, Magento, Pipedrive, Shopify, Zapier, Zendesk
Smart queues
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Productivity features (call tagging, notes etc.)
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Skill-based routing
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Automated callback
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Porting an existing number
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Open API
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Dedicated onboarding & support manager
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Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Channels (CrazyCall) Pro plan.

The best features for your call center

Still not sure whether to choose us?
Take a deeper look into what we offer.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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call quality

Clear sound in smoothly running system

Is your current software not performing well? If you experience connection issues, slow loading times, or glitches, we have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

Enjoy a stable fast system with crystal-clear sound with no glitches. CloudTalk partners with 9 data center around the globe to achieve high-quality calls, speed, and reliability.

Even more benefits over CrazyCall

Why do clients make a switch?

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Passionate customer support

If you need any help, our passionate customer service team will clear your doubts.

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Smart automation

Rather than working on repetitive tasks, focus on the activities that matter most to your business. CloudTalk offers you many automation and self-service features.

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High-quality calls

CloudTalk uses many carriers to dynamically find the best possible route for your calls across the globe.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.