Looking for a quality yet effortless Channels (former CrazyCall) alternative?

Quality and practicality don’t have to fight against each other anymore. CloudTalk constantly follows the market demands to keep up with the latest trends. Yet, we develop them the way they offer a seamless experience for everyone.

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2500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Channels

Compare Channels with CloudTalk and see the advantages we offer

	cloudtalk	Crazycall (Channels)
High quality calls	nbsp;	nbsp;
Click to call extension	nbsp;	nbsp;
IVR	nbsp;	nbsp;
Call recording	nbsp;	nbsp;
Power dialer	nbsp;	nbsp;
Call transfers	nbsp;	nbsp;
Desktop apps (Mac, Windows, Linux)	nbsp;	nbsp;
Integrations	40+ CRMs, helpdesk or e-commerce solutions	Clientify, Hubspot, Integromat, Magento, Pipedrive, Shopify, Zapier, Zendesk
Smart queues	nbsp;	nbsp;
Productivity features (call tagging, notes etc.)	nbsp;	nbsp;
Skill-based routing	nbsp;	nbsp;
Automated callback	nbsp;	nbsp;
Porting an existing number	nbsp;	nbsp;
Open API	nbsp;	nbsp;
Dedicated onboarding & support manager	nbsp;	nbsp;

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Channels (CrazyCall) Pro plan.

The best features for your call center

Still not sure whether to choose us?
Take a deeper look into what we offer.

Callback

If there are any unanswered phone calls, CloudTalk can automatically call your customers back.

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Skills based routing

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You can easily assign skill levels to your agents.

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Call flow designer

Intelligent call routing with pre-defined criteria based on your needs and preferences. With our Call Flow Designer feature, you can manage your inbound calls coming to the call center step by step.

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Power dialer

CloudTalk will help you make your call center telemarketing campaigns more comprehensive, smoother, and – above all – more efficient.

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Interactive Voice Response

Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right person providing them with relevant information.

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Call statistics

Complex data on calls and agents in one place. Track optimal times to reach clients, busy periods, average response time, call duration, and more.

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Call monitoring

Monitor your agents’ calls anywhere and anytime. Listen to conversations, whisper additional information, or drop in on live calls. All you need is internet access

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Call center dashboard

Track your call center activities in real-time. In a user-friendly and intuitive CloudTalk interface, all available metrics are displayed in a separate Real-time Dashboard tab.

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#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

4.3/5 – 347 reviews

4.5/5 – 272 reviews

4.5/5 – 225 reviews

Clear sound in smoothly running system

Is your current software not performing well? If you experience connection issues, slow loading times, or glitches, we have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real-time.

Enjoy a stable fast system with crystal-clear sound with no glitches. CloudTalk partners with 9 data center around the globe to achieve high-quality calls, speed, and reliability.

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Even more benefits over CrazyCall

Why do clients make a switch?

Passionate customer support

If you need any help, our passionate customer service team will clear your doubts.

Smart automation

Rather than working on repetitive tasks, focus on the activities that matter most to your business. CloudTalk offers you many automation and self-service features.

High-quality calls

CloudTalk uses many carriers to dynamically find the best possible route for your calls across the globe.

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

+421 2 212 93 555

hello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.

Looking for a quality yet effortless Channels (former CrazyCall) alternative?

CloudTalk vs. Channels

The best features for your call center