Enterprise Call Center Software:
Unify Your Global Operations

Empower your global operations with 160+ international numbers, 75+ advanced features, and 35+ integrations within a single unified enterprise call center solution. Cut through the noise and monitor employee performance with custom analytic dashboards for specific KPIs. In other words, make more calls for less. It’s that simple.

4,000+ innovative companies run on CloudTalk call center software

Ensure Consistent ROI Growth 

Don’t let a poor telephony solution inhibit your growth. CloudTalk works on all your smart devices, enabling employee productivity anywhere and anytime. Add to that near-unlimited scalability and the unprecedented customer experience you can provide, and your ROI will grow year over year.

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Access Accurate Insights at All Times

Get an accurate snapshot of your teams’ performance with Analytics. Track essential metrics like call volume, wait times, and resolution rates. Monitor and record calls, or let managers step into important conversations at a moment’s notice.

IVR

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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Most Common Enterprise Call Center Use Cases

Customer Support

When providing a service, having a top-of-the-line ticketing system is necessary. CloudTalk meets this need with its seamless integration of popular helpdesk and ticketing systems (HubSpot, Salesforce, etc.). Furthermore, the Real-Time Customer Card lets you access a caller’s all previous interactions and tickets without even picking up the phone.

Sales & Marketing

When revenue’s at stake, sometimes you need to go on the offensive. CloudTalk helps maximize your team’s efforts by letting them call leads with a click and contact 3x as many customers with our Dialers. Furthermore, Call Recording and Call Monitoring let you evaluate sales interactions and continually iterate to boost conversions even further.


CloudTalk plays well with others

CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.

How We Cut Revolut’s Sales Ops by 40 Hours per Month

Building the world’s first financial super-app and managing millions of monthly transactions is no simple task. After going global, Revolut learned this the hard way, and soon, the need to grow its sales teams became obvious. And although the company managed to scale its SDR count from 0 to 500+ in just 18 short months, it still lacked one thing – a unified call center solution. 

Revolut was looking for several things. A fast, reliable, and secure way to contact their prospects, easy access to actionable insights in their CRM, and the ability to easily expand into new markets. That’s when the company reached out toCloudTalk.

CloudTalk dramatically increased Revolut’s control over its inbound and outbound calling operations. Every sales agent’s work aspect can be monitored and tracked to improve performance. As a result, Revolut reduced sales operations by 40 hours per month, cut costs, and improved efficiency. 


FAQ

What is “enterprise contact center” software?

Enterprise cloud contact center software is a VoIP solution that lets agents remotely manage customer interactions across all channels, including live chat, emails, SMS, and calls. The software leverages advanced automation features like power dialers, IVRs, and more. Read more about the benefits of transferring your contact center to the cloud.

Which features are used for BPO?

If you want to outsource some of your business processes, CloudTalk can handle automatic call distribution with ACD and integrate with 3rd party software via CTI.

What are some best practices for adopting and integrating enterprise contact center solutions into business workflows?

Remember to always consider the customer experience. Make sure to set up your call center software in a way that allows clients to easily reach you and causes no disruptions during transfers. Tracking tickets and customer information with helpdesk and CRM integrations can also be really helpful.

Furthermore, if your agents use 3rd party apps for their daily tasks, it’s always good to find software that can automate and integrate them easily for maximized efficiency. 

How much does Enterprise Call Center Software Solution cost

CloudTalk’s pricing starts at $25/month. Check out more.

What kind of support does CloudTalk offer?

We offer 24/7 support, an onboarding portal, and a dedicated customer success manager to help you get the most out of our enterprise call center software.

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Connect Agents, Customers and Other Software, Together in the Cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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