Unified Global Call Center
Empower global operations with 160+ numbers, 100+ features, and 100+ integrations. Monitor performance with custom KPIs. Make more calls for less.
Trusted by 30,000+ sales & support professionals to power more & better conversations
Maximize Operational Efficiency
Streamline Call Center w/ VoIP
Empower remote work, cut call costs and complex setups, and expand easily with 160+ international numbers.
Reach 3x More Clients w/ Dialers
Create single-click call queues to reach up to 3x more clients. Leverage Smart and Power Dialer features to let agents focus on converting leads and helping customers.
Boost Service Efficiency via IVR
Streamline customer support with a multi-level IVR menu. Answer frequent questions with an audio assistant and route callers correctly.
Ensure Consistent ROI Growth
Don’t let inadequate telephony hinder growth. CloudTalk runs on all smart devices, boosting employee productivity anywhere. With near-unlimited scalability and exceptional customer experiences, your ROI grows consistently year after year.
Always Access Accurate Insights
Get an accurate snapshot of your teams’ performance with Analytics. Track essential metrics like call volume, wait times, and resolution rates. Monitor and record calls, or let managers step into important conversations at a moment’s notice.
Real-time Analytics: CloudTalk provides comprehensive analytics and reporting, enabling businesses to gain insights into call metrics, agent performance, and customer behavior. This data-driven approach can lead to better decision-making and process improvements.
Small-Business
CloudTalk integrates smoothly
CloudTalk can be easily integrated into your existing CRM, e-commerce, or helpdesk tools, like Salesforce, Freshdesk, Help Scout, and more. Your agents will see all caller details in one place, so they can help the client more thoroughly and quickly.
Additionally, CloudTalk's integration with other business tools, like CRM systems, enhances our workflow and ensures a seamless experience for both our team and customers.
Mid-market sector
Amplify Human Potential
CloudTalk’s AI-powered insights save you hours of work every week. Automate processes, identify customer preferences and assess the effectiveness of your CX strategies easily. Leverage AI to truly get to know your business.
Flexible Pricing Plans to Scale with You
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We’ve helped thousands of global companies
Case studies featuring customers who are building faster.
Global Sales Engine Powered by Connected Conversations
“CloudTalk’s AI transcripts and analytics make it easier to track talk ratios, discovery depth, and regional performance—all without requiring formal training to get started.”
Revolutionizing Revolut’s Efficiency and Saving 40+ Hours
"Thanks to CloudTalk’s reliability, we could improve sales teams’ performance and close more deals than we could have ever imagined."
Increasing productivity for 200 customer support agents
"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies and gain a much better understanding of our teams."
Delivering success for Glovo’s customer support team
"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way."
Resources
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Skill-Based Routing
Route callers to the agents best equipped to solve their problems, boost first-call resolution, and watch your customer satisfaction skyrocket.
Read more about Skill-Based Routing
Global Coverage
Boost your answer rates up to 4x! Access new markets with 160+ international numbers at competitive prices, find and collaborate efficiently with foreign talent, and grow your influence.
Read more about Global Coverage
Virtual Call Center
Today’s virtual call centers are highly profitable and easy to set up. Perhaps the best thing is that they can make the world your office.
Read more about Virtual Call Center
Opting for VoIP
Office meetings shifted online, 9 to 5 to flexible remote work, and landline calls replaced by VoIP: cheaper, easier setup, and highly adaptable.
Read more about Opting for VoIPCloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
Enterprise cloud contact center software is a VoIP solution that lets agents remotely manage customer interactions across all channels, including live chat, emails, SMS, and calls. The software leverages advanced automation features like power dialers, IVRs, and more. Read more about the benefits of transferring your contact center to the cloud.
If you want to outsource some of your business processes, CloudTalk can handle automatic call distribution with ACD and integrate with 3rd party software via CTI.
Remember to always consider the customer experience. Make sure to set up your call center software in a way that allows clients to easily reach you and causes no disruptions during transfers. Tracking tickets and customer information with helpdesk and CRM integrations can also be really helpful.
Furthermore, if your agents use 3rd party apps for their daily tasks, it’s always good to find software that can automate and integrate them easily for maximized efficiency.
CloudTalk’s pricing starts at $25/month. Check out more.
We offer 24/7 support, an onboarding portal, and a dedicated customer success manager to help you get the most out of our enterprise call center software.
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