Google Voice vs Vonage

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

Google Voice vs Vonage

and How They Compare to CloudTalk

Google Voice Vonage CloudTalk
Annual Price Overview $10 - $30 N/A $25 - $50
Monthly Price Overview $10 - $30 $19.99 - $39.99 $30 - $60
Free Trial
Yes - 14 days.
Requires a credit card.
Yes - 14 days
Yes - 14 days.
Doesn’t require a credit card.
Integrations
Integrates with several Google tools like Google Calendar and Google Meet. 
Over 20 integrations. Advanced CRM ones – like Salesforce – only from Premium plan.
40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
Available in Starter plan.
Min/Max amount of users
Standard: unlimited users, but limited features
 
Unlimited users. One user within all plans.
Extensions Does not offer extensions. Extensions available in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Click to call supported by Google Search technology. Yes. Yes, from a starter pack.
Call recording Available in all plans. Available as an add-on. Available in all plans.
Call tagging Does not mention this feature. Does not mention this feature. Yes.
Local numbers
Unlimited with Standard and Premier plans.  
 
Yes.
1 local number free for each plan.
Toll-free numbers Does not offer any toll-free numbers. Yes. Available in all plans.
Smart dialer Does not mention this feature. Yes.
Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD) Does not mention this feature. Yes. Yes.
Open API Does not mention this feature. Does not mention this feature. Yes.
Customer support options Google Help support services. 24/7 phone and chat support.
Customer support available 24/7.
 
We offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Google Voice vs Vonage

Pricing: Which Service Fits Your Budget?

Google Voice

Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.  

Vonage

Vonage offers 3 plans, ranging in price from $19.99 to $39.99. Its plans are designed for small, medium and large businesses, respectively. 

Pricing winner:
Google Voice

While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability. 

Features: Which System Powers Your Team Better?

Google Voice

Google Voice, meanwhile, leaves much to be desired in a lot of areas. For example, the interface doesn’t offer any extensions. This can be an issue for small business owners, as extensions are a convenient way to connect callers to different departments and personnel.

Vonage

Vonage offers over 50 so-called Unified Communication features, including Business Inbox, Call Blocking and Call Announce. The Call Announce feature, for example, helps agents prepare for upcoming calls by whispering an audible version of the caller’s custom tag before the call connects. 

Features winner:
Vonage

Vonage is the clear winner in terms of features. Theirs is a pretty robust list! 

Customer Satisfaction: Which Service Has the Happiest Customers?

Google Voice

According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. On G2, Google Voice earned a score of 4.2 out of 5

Vonage

On Capterra, the software scored 4.1 out of 5.  On the G2 platform, Vonage earned a rating of 4.3 out of 5.

Customer Satisfaction winner: Google Voice

Google Voice is the Customer Satisfaction winner, as it had higher overall scores on aggregate. 

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Google Voice and Vonage

While Google Voice offers 17 features and Vonage offers 57, we have you covered with 70 tools that can adapt to all of your business needs.

Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

The Vonage system lacks a pivotal feature that makes calling abroad efficient: international numbers. This tool allows you to receive international calls much cheaper. CloudTalk offers numbers from more than 140 countries around the world.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Vonage is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.