Category - Automation
What is a POTS line and Why Should you Get Rid of it?
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
What is Call Pop and How Does It work?
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
The 3 Best Tools to Record a Phone Call in 2022 (Updated)
According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]
How to automate your sales process and why
Let’s start with the most obvious question: is it even necessary to automate the sales process? After all – and […]
Automation in your support center: the nuts and bolts
Getting the most value out of your time, talent, and technology resources is crucial for delivering top-notch customer support. A […]
How to automate your sales process
There’s no doubt that automation changes the way we work. Even though it tends to have equally many opponents and […]
Call Center Scripts
What is a call script? To put it simply, it’s a manual that a call center agent reads when interacting […]
Complex guide through call center automation
Technology moves miles forward year by year. Progress in AI, machine learning, and automation changes the way many industries work, […]
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