Category - Automation

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illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration call pop SHARE
2022-03-22

What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

Illustration the 3 best tools to record a phone call in 2021 SHARE
2022-02-01

The 3 Best Tools to Record a Phone Call in 2022 (Updated)

According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]

illustration automate sales processes
2021-06-25

How to automate your sales process and why

Let’s start with the most obvious question: is it even necessary to automate the sales process? After all – and […]

illustration automate sales processes
2021-04-30

Automation in your support center: the nuts and bolts

Getting the most value out of your time, talent, and technology resources is crucial for delivering top-notch customer support. A […]

how to automate your sales process
2019-12-04

How to automate your sales process

There’s no doubt that automation changes the way we work. Even though it tends to have equally many opponents and […]

Agent calling
2019-06-04

Call Center Scripts

What is a call script? To put it simply, it’s a manual that a call center agent reads when interacting […]

Complex guide through call center automation
2019-05-23

Complex guide through call center automation

Technology moves miles forward year by year. Progress in AI, machine learning, and automation changes the way many industries work, […]