Category - Automation

Illustration the 3 best tools to record a phone call in 2021 SHARE

The 3 Best Tools to Record a Phone Call in 2023

According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]

illustration POTS SHARE

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration call pop SHARE

What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

illustration automate sales processes

How to automate your sales process and why

Let’s start with the most obvious question: is it even necessary to automate the sales process? After all – and […]

illustration automate sales processes

Automation in your support center: the nuts and bolts

Getting the most value out of your time, talent, and technology resources is crucial for delivering top-notch customer support. A […]

how to automate your sales process

Your Guide to Sales Process Automation with 6 Tips

There’s no doubt that automation changes the way we work. Even though it tends to have equally many opponents and […]

Agent calling

Call Center Scripts

What is a call script? To put it simply, it’s a manual that a call center agent reads when interacting […]

Complex guide through call center automation

Call Center Automation: Guide to Trends&Benefits (2023)

Technology moves miles forward year by year. Progress in AI, machine learning, and automation changes the way many industries work, […]