According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
Let’s start with the most obvious question: is it even necessary to automate the sales process? After all – and […]
Getting the most value out of your time, talent, and technology resources is crucial for delivering top-notch customer support. A […]
There’s no doubt that automation changes the way we work. Even though it tends to have equally many opponents and […]
What is a call script? To put it simply, it’s a manual that a call center agent reads when interacting […]
Technology moves miles forward year by year. Progress in AI, machine learning, and automation changes the way many industries work, […]
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