Business VOIP phone system: All you need to know
Das VoIP-Telefonsystem für Unternehmen ist eine leistungsstarke Lösung, die das Internet (anstelle eines Festnetzanschlusses) nutzt, um Anrufe zu tätigen und zu empfangen. Es mag nicht viel erscheinen, aber in Wirklichkeit kann es Ihrem Unternehmen eine Menge Vorteile bringen. Hier erfahren Sie alles, was Sie über ein VoIP-Telefonsystem für Unternehmen wissen müssen.
Es besteht kein Zweifel daran, dass sich die Telefonsysteme für Unternehmen im Laufe der Jahre verändert haben. Heutzutage erleichtern sie nicht nur die Kommunikation zwischen den Mitarbeitern, sondern dienen auch als Hauptinstrument für viele Kunden- und Vertriebssupportteams. Doch mit der steigenden Beliebtheit steigen auch die Erwartungen der Benutzer.
As a result, today’s business phone systems simply need to have lots in store. Providing omnichannel support to call centers, allowing the team to communicate easily, offering advanced features and integrating with other tools – are just a few examples of what’s expected of them. Luckily, modern VOIP solutions are fully capable of meeting these expectations.
Was ist VoIP?
Voice over Internet Protocol (VoIP) wandelt analoge Telefonsignale in digitale Signale um, um sie über ein IP-Netz zu übertragen. Das bedeutet, dass Sie keine örtliche Telefongesellschaft mehr brauchen – wenn Sie eine stabile Internetverbindung haben, können Sie diese zum Tätigen und Empfangen von Anrufen nutzen. Manche Menschen nutzen es als Ergänzung zu ihrem „herkömmlichen“ Telefondienst, vor allem weil VoIP-Anbieter in der Regel niedrigere Tarife als Telefongesellschaften anbieten. Das ist aber nicht der einzige Grund – vor allem für Unternehmen. Das ist jedoch nicht der einzige Grund – insbesondere für Unternehmen.
Business VoIP aims to replace the enterprise phone systems that organizations take advantage of to connect their employees internally with each other and externally to their customers and partners. It offers a range of features that can be useful to any business out there (such as IVR, conference calling, or voicemail). Plus, employees who work remotely can easily access the enterprise VoIP system from any place and device, which also facilitates communication within the team.
For a VoIP system to function properly, though, it needs a way of routing calls between users, and outside the organization. In a cloud-based phone system, it’s possible thanks to a virtual private branch exchange (PBX).
What is the difference between PBX and VoIP? A PBX works as a switch station for telephone systems: it usually consists of a few branches, switching connections to and from them whenever needed. There’s no need to run a large PBX operation yourself – dedicated providers will take care of routing your calls, allowing you to share their PBX with other customers in exchange for a monthly fee. These capabilities are crucial if you have a large sales & support team and thus, process a lot of calls on a daily basis.
Here, you can watch our brief video guide on VoIP technology:
Was können Sie sonst noch von einem VoIP-Telefonsystem für Unternehmen erwarten?
Abgesehen von der Erleichterung der Anrufe und der Kostensenkung kann ein Cloud-basiertes VoIP-Telefonsystem Ihrem Unternehmen viele Vorteile bringen. Die häufigsten Funktionen, die Sie in Betracht ziehen sollten, sind definitiv:
- Call queuing – you can have all incoming calls sorted in queues, based on predefined rules and availability of the agents,
- Call recording – you get all your calls recorded automatically, and you can access them anywhere and anytime,
- Personalized greetings & music – you can easily customize the very first thing your callers hear when they contact you and encourage them to leave a voicemail that you are able to listen to afterward (speaking of: Here’s how you can nail your after-hours voicemail greetings),
- Extensions – having personalized numbers and extensions will allow your callers to reach anyone in your company, and let you to seamlessly route a call to a different agent if needed,
- Callback – the ability to automatically contact your customers back whenever you missed their call can help you reduce call abandonment rates and boost customer satisfaction,
- Integrations – you will be able to integrate your phone system with a CRM, e-commerce solutions, or helpdesk tools to keep all relevant data in one place and serve your callers better,
- Contact history – a full overview of all customer interactions will always be within reach, including previous calls, orders, chats or notes, so there’s no need to look them up in multiple systems,
- Real-time dashboard – it allows you to monitor your call center activities in real-time, no matter how big your team is,
- Conference calls – the possibility to schedule conference calls can improve the information flow in your team and with your clients or business partners.
These are just some of the features that you can find in a powerful VoIP phone system.Actually, they are the main differentiators between VoIP and traditional phone systems – and that’s hardly surprising, given the benefits they provide. As a matter of fact, cloud-based phone systems can easily support the efforts of your customer service and sales teams.
CloudTalk is a perfect example of such a solution. It doesn’t only let you make and receive calls but also leverage the insights on your agents and calls, be it inbound or unbound. You can also integrate it with plenty of tools that you’re already using – including CRM software, helpdesk tool, or live chat, to support your contact center.
Want to see CloudTalk’s magic?
