Here’s a little chart for you to compare CloudTalk and Google Voice for yourself:
Comparison data is based on an analysis from Q3, 2019.
Comparing CloudTalk Essential vs Google Voice.
Google Voice provides you only with the limited choice of the phone numbers. CloudTalk allows you to find the phone number you want. There are several for your business - local number, mobile number, vanity number or toll-free number.
Unfortunately, Google Voice does not allow you to monitor the call agents. As the business grows, it is crucial to analyse data to maintain the quality and performance of your team. Useful CloudTalk metrics allow you to see the top advantages and challenges in your business.
Make your customer conversations more personalized and faster with the integration with your CRM, e-commerce or helpdesk tools. Thanks to the integration with your existing systems, you have all the customer information in one place. Google Voice does not offer an option to integrate with popular tools.
Nowadays, efficiency is important for every business. Answering the maximum amount of calls with minimum resources is a must. The intelligent phone system should have smart routing and IVR features to handle all the incoming calls. Google Voice does not provide this important function.
Simplify the lives of your sales and customer support team. The important feature of Power Dialer can help your organization with growing the number of outbound calls. Google Voice does not offer this important time-saving feature.
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Here are three reasons to consider CloudTalk
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