Looking for the best Google Voice alternative?

Choose a solution which will improve communication of your customer service team. CloudTalk is an intelligent phone system for support and sales teams. Make your communication more personalized with CloudTalk.

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Google Voice vs CloudTalk - Call center software

Learn why CloudTalk is the best Google Voice alternative for your organisation.

Here’s a little chart for you to compare CloudTalk and Google Voice for yourself:

 
cloudtalk
Google Voice
High quality calls
 
 
Unlimited phone calls
 
 
Basic call center features
 
 
Wide range of phone numbers
 
 
Click to call
 
 
Call statistics
 
 
Call tagging
 
 
Smart queues
 
 
Power Dialer
 
 
Automatic call recording
 
 
Multi-site support
 
 
Integrations (e.g. Zendesk, Pipedrive)
 
 
Open API
 
 
Automated callback
 
 
Dedicated onboarding manager
 
 
 

Comparison data is based on an analysis from Q3, 2019.
Comparing CloudTalk Essential vs Google Voice.

 

Google Voice provides you only with the limited choice of the phone numbers. CloudTalk allows you to find the phone number you want. There are several for your business - local number, mobile number, vanity number or toll-free number.

 

Unfortunately, Google Voice does not allow you to monitor the call agents. As the business grows, it is crucial to analyse data to maintain the quality and performance of your team. Useful CloudTalk metrics allow you to see the top advantages and challenges in your business.

 

Make your customer conversations more personalized and faster with the integration with your CRM, e-commerce or helpdesk tools. Thanks to the integration with your existing systems, you have all the customer information in one place. Google Voice does not offer an option to integrate with popular tools.

 

Nowadays, efficiency is important for every business. Answering the maximum amount of calls with minimum resources is a must. The intelligent phone system should have smart routing and IVR features to handle all the incoming calls. Google Voice does not provide this important function.

 

Simplify the lives of your sales and customer support team. The important feature of Power Dialer can help your organization with growing the number of outbound calls. Google Voice does not offer this important time-saving feature.


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Integrate CloudTalk with your existing tools

Make phone communication more personalized and faster thanks to integration with your existing tools as Salesforce, Freshdesk, Intercom or HelpScout.

  • Have all the information about customer activities in one place.
  • Make your business decision according to data.
  • Real-team synchronization allows you to have always up-to-date information.
  • Helpful data will help you enhance team efficiency.
Integrate your call center software with business tools

Even more benefits over Google Voice

Here are three reasons to consider CloudTalk

Benefit - Best customer support
Get in touch with our team
Our customer service team is ready to help you with all your queries, concerns, technical issues or feedback anytime.
Benefit - Analytics
Choose a smart phone system
CloudTalk gives you access to important metrics to analyse your opportunities and threats in the organization.
Benefit - Setup in 5 minutes
Start in just a few minutes
CloudTalk is a very simple and user-friendly tool. You will not need more than 5 minutes for setting up our system.
1000+ satisfied clients have benefitted from our call center software

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