Looking for an innovative Google Voice alternative?

For a product to be exceptional, it needs to do more than just work. It needs innovation, dedication, and a spark for delivering the best service possible. That is what we do in CloudTalk. We put spirit and soul into our calling software, constantly staying in line with the latest market trends.

Try it for yourself. Test our rich portfolio of 50+ features in a 14-day free trial before purchasing.

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Aircall vs CloudTalk - Call center software

2,500+ call centers and phone systems powered by CloudTalk and counting

Learn why CloudTalk is the best Google Voice alternative for your organization.

Here’s a little chart for you to compare CloudTalk and Google Voice for yourself:

High-quality calls

Unlimited phone calls

Basic call center features

Wide range of phone numbers

Click to call

Call statistics

Call tagging

Smart queues

Power Dialer

Automatic call recording

Multi-site support

Integrations (e.g. Zendesk, Pipedrive)

Open API

Automated callback

Dedicated onboarding manager

Try CLOUDTALK free

Comparison data is based on an analysis from Q4, 2021.
Comparing CloudTalk Essential vs Google Voice.

Main benefits

Still not sure whether to choose us? Take a deeper look into what we offer.

Call flow designer with advanced IVR

Manage your inbound calls step-by-step and enhance your own workflow. With our Call flow designer (CFD), you can use intelligent call routing based on predefined criteria. Those depend solely on your needs.

Our IVR system is also one of the flagships of all CloudTalk tools. It guides callers through different options. You can be sure they are always directed to the right department or agents, and that they are receiving relevant information through customized messages.

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More than basic calling features

In CloudTalk, we have more than 50 advanced features
that outrun simple telephony software standards. Here are some that may interest you:

Voicemail: Give customers a chance to leave you a message. Create group messages and personalized greetings to make your clients feel important.

Call recording: CloudTalk automatically makes a recording of all calls. You can listen to it directly from your internet browser anywhere and anytime.

Call forwarding: CloudTalk allows you to automatically forward your incoming calls to external mobile or landline phone numbers each time you are not available.

Skill-based routing: Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller.

Over 2,500 call centers and phone systems
are powered by CloudTalk

Read the latest customer stories →

Due to the Covid-19 outbreak, we had to set up and deploy a completely new team entirely remotely. CloudTalk proved to be an excellent tool, as it enabled us to run the call center remotely while maintaining order thanks to a solid overview of each agent’s results and performance.

Eran Shust

CEO & Co-founder of Splitty Travel

Read the story → Eran Shust CEO & Co-founder of Splitty Travel

The team’s efficiency and costs have improved drastically. Power Dialer allows agents to increase the number of calls they cover. We found the call scripts especially useful because they enable us to lead calls in a more systematic way.

Yohann Bensadoun

Global Supply Growth at Glovo

Read the story → Yohann Bensadoun Glovo

Since our agents began using aftercall work and all information is now logged into the helpdesk, the overall orientation has been a breeze. Agents can always access the call recordings for a full conversation overview in case there aren’t enough written notes available.

Jeremiah Curvers

Co-founder and CEO of Polysleep

Read the story → Jeremiah Curvers Co-founder and CEO of Polysleep

We appreciate CloudTalk flexibility and scalability. Our customer support operates for 7 days, so we set different business hours for each phone number along with custom rules to redirect customers to a different number or play any message to them when someone is not available on the first choice.

Pavel Pribis

CEO of BoatAround

Read the story → Pavel Pribis CEO of BoatAround

CloudTalk helped us with a massive reduction in the missed calls and an efficient allocation of the customers to a specific agent. Integration with LiveAgent, allows us to automate unnecessary tasks and streamline the workflows, resulting in a customer support system that can focus on customer happiness.

Frederico Lopes

Head of the Customer Service at DiscoverCars

Read the story → Frederico Lopes Head of the Customer Service at DiscoverCars

The number of sales calls per day has radically increased, many unnecessary processes were automized with Pipedrive integration. The waiting time of the callers has decreased thanks to several useful features like Call Flow Designer or IVR. The customer’s mood radically improved.

Pieter Vos

CEO of Rodeo

Read the story → Pieter Vos CEO of Rodeo

The onboarding of new representatives was a breeze with CloudTalk. Newbies can learn from recordings from their more senior colleagues. Additionally, the Call Monitoring feature allows managers to jump into calls in real-time and, when needed, to “whisper” helpful tips or answers.

Radoslav Kasik

Founder and Chief Investment Officer at Finax