GoTo Connect vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
GoTo Connect vs RingCentral and How They Compare to CloudTalk
| Property | Cloudtalk | GoTo Connect | RingCentral |
|---|---|---|---|
| Annual price overview (per user/per month) | $25 - $50 | $24 - $39 | $19.99 - $49.99 |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. | Basic integrations from second - Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..) |
| Open API | |||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Included in all plans. | Included in all plans. |
| Click to Call | Yes, from a starter pack. | Does not mention this feature | |
| Call recording | Available in all plans. | Available in all plans. | On demand in Essential and Standard, included only in Premium and Ultimate plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | Available as an add-on. |
| Smart dialer | Yes, also offers predictive and power dialers. | Does not mention this feature. | Does not mention this feature. |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. | Offers live chat, email and call support. | Offers live chat, community forums, online support case, and FAQ. |
Discuss the detailed comparison and choose your winner.
GoTo Connect vs RingCentral
| GoTo Connect | RingCentral | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | 3 plans, ranging in price from $24 to $39 per user/month, paid monthly. | 4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly. | Pricing winner GoTo Connect From a purely monetary view, GoTo Connect is a cheaper solution than RingCentral. It is more affordable for startups and small businesses. |
| Features: Which Phone System Powers Your Team Better? | Offers 25+ features, including video call management tools. The Basic plan lacks many features, such as call recording, call monitoring, or multiple call queues. | Offers 40+ features, including voice-to-text, call whispering, or business SMS. But, the smallest, Essentials plan only includes 13 of these features. | Features winner RingCentral RingCentral offers more features than GoTo Connect, and their most basic plan comes with fewer restrictions. In addition, the RingCentral features are also more advanced. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | Scored 4.5 out of 5 with 602 total reviews on Capterra, and 4.5 out of 5 with 677 reviews on G2. Users found GoTo Connect reliable and great for remote work. However, users tend to find customer support and feature updates below average. | Scored 4.2 / 5 on Capterra (942 reviews) and 3.9 / 5 on G2 (618 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails. | Customer Satisfaction winner GoTo Connect Based on the G2 and Capterra reviews, most users prefer GoTo Connect. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to GoTo Connect and RingCentral
While RingCentral offers 40+ features and GoTo Connect 25, CloudTalk has you covered with 100 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Compared to GoTo Connect, CloudTalk is the winner in terms of customer support. Our team is here to help you 24/7.
Pricing: Transparent memberships for businesses of any size
CloudTalk, with plans ranging between $25 and $50 user/month paid annually, offers high-end services with outstanding business value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today