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10 most important call center KPIs you should be tracking

CONTACT SALES TRY FOR FREE There are hundreds of call center KPI’s to choose from. Which ones should you measure? […]

Call center office

Call Center Job Representative Description + 6 Agent Duties

CONTACT SALES TRY FOR FREE It may seem like automation is going to put call center agents out of the […]


5 call center metrics for successful benchmarking

To provide customers with unrivalled customer support, you first need to know your call center performance metrics, compare them with […]


6 call center analytics guaranteed to help improve business outcomes

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]

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Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are […]

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How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]