Category - Data

Benchmarking
2024-04-03

Call Center Benchmarking: 10 Key Metrics & Industry Standards

There are over 33 million businesses in the US alone. In 2024’s competitive market, being “good” is no longer good […]

Call center office
2024-02-01

Call Center Job Representative Description + 6 Agent Duties

It may seem like automation is going to put call center agents out of the job. But according to HubSpot, […]

Benchmarking
2024-01-30

10 most important call center KPIs you should be tracking

There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here’s our list of 10 […]

Analyses
2019-05-16

6 Key Call Center Analytics for Boosting Your Results

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]

Icon CloudTalk call center calls
2019-05-09

Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are […]

Statistics illustration
2018-11-21

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]