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Benchmarking
2021-01-05

10 most important call center KPIs you should be tracking

There are hundreds of call center KPI’s to choose from. Which ones should you measure? Here’s our list of 10 […]

Call center office
2020-08-06

What are the duties and responsibilities of call center agents?

Have you ever wondered what are the exact duties and responsibilities of call center agents? No matter if you’re interested […]

Benchmarking
2020-05-18

5 call center metrics for successful benchmarking

To provide customers with unrivalled customer support, you first need to know your call center performance metrics, compare them with […]

Analyses
2019-05-16

6 call center analytics guaranteed to help improve business outcomes

Call center analytics creates a unique opportunity for businesses to monitor, analyze and improve different call center metrics, e.g. agent […]

Icon CloudTalk call center calls
2019-05-09

Call Center Calls

Depending on their size, call centers make dozens to thousands of calls every day to make sure that customers are […]

Statistics illustration
2018-11-21

How to Improve Call Center Metrics

Maybe the devil really does lie in details, but to make your call center operate effectively, you should rather look […]