Category - Customer Support

Generic selectors
Exact matches only
Search in title
Search in content
illustration 12 perfect phrases for CS SHARE
2022-05-04

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

customer support audit
2021-11-25

Is your customer support ready for 2022? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

Quality Assurance
2021-08-17

8 benefits of Quality Assurance that will enhance support team performance

Customer service is all about providing a positive experience. How do you determine whether you do so? Sure, there are […]

Illustration first call resolution
2021-08-12

Why is SaaS Customer Support more Important than Ever?

Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]

illustration customer service tools
2021-02-19

Customer service tools you should use in 2022

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

All data in call center
2020-12-29

Why should you be monitoring your customer support, and how?

Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]

photo angry customer
2020-10-27

9 Effective Ways To Handle Angry Customers (with Examples)

Dealing with angry customers is frequently part of everyday routine of customer support agents. Most of us would probably react […]

Photo contact center
2020-07-03

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]