Category - Customer Support
Customer service tools you should use in 2022
Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]
Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
The Most Comprehensive Comparison of Helpdesk Software for 2022
Equip your customer support team with the best helpdesk system and unlock its full potential in 2022. It’s no secret […]
Is your customer support ready for 2022? Here’s how to audit and improve it
A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]
8 benefits of Quality Assurance that will enhance support team performance
Customer service is all about providing a positive experience. How do you determine whether you do so? Sure, there are […]
Why is SaaS Customer Support more Important than Ever?
Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]
Why should you be monitoring your customer support, and how?
Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]
9 Effective Ways To Handle Angry Customers (with Examples)
If you work as a contact center agent, you’ll have to deal with angry customers sooner or later. That’s just […]
Do you know the difference between inbound and outbound call centers?
Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]
10 tips to making your customer support calls friendlier
Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is […]
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