Category - Customer Support

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14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

CONTACT SALES TRY FOR FREE Are you struggling to retain customers in your SaaS business amidst the recession? You’re not […]

customer support audit

Is your customer support ready for 2023? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

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Customer service tools you should use in 2023

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]


The Most Comprehensive Comparison of Helpdesk Software for 2023

Equip your customer support team with the best helpdesk system and unlock its full potential in 2023. It’s no secret […]

Quality Assurance

8 benefits of Quality Assurance that will enhance support team performance

CONTACT SALES TRY FOR FREE Customer service is all about providing a positive experience. Businesses lose huge profits each year […]

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Why is SaaS Customer Support more Important than Ever?

Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]

All data in call center

Why Should You Be Monitoring Your Customer Support, and How?

CONTACT SALES TRY FOR FREE Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in […]

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9 Effective Ways To Handle Angry Customers (with Examples)

CONTACT SALES TRY FOR FREE If you work as a contact center agent, you’ll have to deal with angry customers […]


Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]

Happy customer

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is […]