Category - Customer Support
12 Phrases Every Customers Service Agent Should Know
Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]
8 Ways to Improve the Work Performance of your Call Center Agents
In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]
Best 11 Customer Service Games, Activities, and Training Ideas
Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]
Is your customer support ready for 2022? Here’s how to audit and improve it
A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]
8 benefits of Quality Assurance that will enhance support team performance
Customer service is all about providing a positive experience. How do you determine whether you do so? Sure, there are […]
Why is SaaS Customer Support more Important than Ever?
Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]
Customer service tools you should use in 2022
Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]
Why should you be monitoring your customer support, and how?
Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]
9 Effective Ways To Handle Angry Customers (with Examples)
Dealing with angry customers is frequently part of everyday routine of customer support agents. Most of us would probably react […]
Do you know the difference between inbound and outbound call centers?
Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]
Categories
Sign up to our newsletter
News about our app updates and features once a month!
