Category - Customer Support

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illustration 12 perfect phrases for CS SHARE

12 Phrases Every Customers Service Agent Should Know

Providing great customer services requires a lot of care in many different aspects. Of course, it’s all worth it in […]

illustration 8 ways to improve work performance SHARE

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

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Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

customer support audit

Is your customer support ready for 2022? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

Quality Assurance

8 benefits of Quality Assurance that will enhance support team performance

Customer service is all about providing a positive experience. How do you determine whether you do so? Sure, there are […]

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Why is SaaS Customer Support more Important than Ever?

Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]

illustration customer service tools

Customer service tools you should use in 2022

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

All data in call center

Why should you be monitoring your customer support, and how?

Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]

photo angry customer

9 Effective Ways To Handle Angry Customers (with Examples)

Dealing with angry customers is frequently part of everyday routine of customer support agents. Most of us would probably react […]

Photo contact center

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]