Category

Customer Support

Customer SupportService & Support

How to Handle Angry Customers: 13 Tips and Templates

N. Asmussen | 30. March 2025
call center quality assurance
Customer SupportService & Support

8 benefits of Quality Assurance to Boost Your Business Success

D. Salinas | 21. March 2025
Customer SupportFeatures

Smart IVR: What It Is & How It Can Help You

V. Bucko | 18. April 2024
customer-churn-rate
Call CenterCustomer Experience

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

M. Vozník | 16. March 2023
customer support audit
Customer SupportService & Support

Complete Customer Service Audit Checklist for Better Support

Q. Malloy | 1. January 2023
illustration customer service tools
Customer SupportService & Support

Customer Service Tools to Consider in 2025

Q. Malloy | 1. January 2023
Helpdesk
Service & SupportCustomer Support

Comprehensive Helpdesk Software Comparison for 2025

Q. Malloy | 29. January 2022
Illustration first call resolution
Customer SupportService & Support

SaaS Customer Support: Practices & Examples for Success

N. Mraz | 12. August 2021
All data in call center
Customer SupportService & Support

Why Customer Service Monitoring Matters: 6 Reasons and How to Do It

N. Mraz | 29. December 2020
Customer SupportService & Support

Inbound vs. Outbound Call Centers: What’s The Key Difference

N. Mraz | 3. July 2020
Happy customer
Customer SupportService & Support

10 Effective Ways to Deliver Friendly Customer Service

N. Mraz | 29. April 2020
Tools for customer service and sales teams
Customer SupportService & Support

8 best tools for sales & customer support teams

Q. Malloy | 27. August 2019
photo woman cloud phone
Customer SupportService & Support

What is a Cloud Phone System

Q. Malloy | 23. July 2019
Call center statistics
Customer SupportService & Support

Call center statistics that count

N. Mraz | 8. July 2019
Customer SupportService & Support

How to Nail your After-Hours Voicemail Greetings

Q. Malloy | 28. May 2019

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