Category - Customer Support

handle angry customers cover
2024-02-01

9 Effective Ways To Handle Angry Customers (with Examples)

If you work as a contact center agent, you’ll have to deal with angry customers sooner or later. That’s just […]

customer-churn-rate
2023-03-16

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

Are you struggling to retain customers in your SaaS business amidst the recession? You’re not alone. As interest rates rise, […]

customer support audit
2023-01-01

Is your customer support ready for 2024? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

illustration customer service tools
2023-01-01

Customer Service Tools to Consider in 2024

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

Helpdesk
2022-01-29

The Most Comprehensive Comparison of Helpdesk Software for 2024

Equip your customer support team with the best helpdesk system and unlock its full potential in 2024. It’s no secret […]

Quality Assurance
2021-08-17

8 benefits of Quality Assurance that will enhance support team performance

Customer service is all about providing a positive experience. Businesses lose huge profits each year because of ineffective support. Quality […]

Illustration first call resolution
2021-08-12

SaaS Customer Support: Practices & Examples for Success

Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]

All data in call center
2020-12-29

Why Customer Service Monitoring Matters: 6 Reasons and How to Do It

Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]

2020-07-03

Inbound and outbound call center: Meaning and differences

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]

Happy customer
2020-04-29

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is […]