Category - Customer Support
14 Ways to Reduce Customer Churn for SaaS During Economic Downturn
CONTACT SALES TRY FOR FREE Are you struggling to retain customers in your SaaS business amidst the recession? You’re not […]
Is your customer support ready for 2023? Here’s how to audit and improve it
A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]
Customer service tools you should use in 2023
Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]
The Most Comprehensive Comparison of Helpdesk Software for 2023
Equip your customer support team with the best helpdesk system and unlock its full potential in 2023. It’s no secret […]
8 benefits of Quality Assurance that will enhance support team performance
CONTACT SALES TRY FOR FREE Customer service is all about providing a positive experience. Businesses lose huge profits each year […]
Why is SaaS Customer Support more Important than Ever?
Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]
Why Should You Be Monitoring Your Customer Support, and How?
CONTACT SALES TRY FOR FREE Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in […]
9 Effective Ways To Handle Angry Customers (with Examples)
CONTACT SALES TRY FOR FREE If you work as a contact center agent, you’ll have to deal with angry customers […]
Do you know the difference between inbound and outbound call centers?
Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]
10 tips to making your customer support calls friendlier
Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is […]