Category - Customer Support

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illustration customer service tools
2022-05-19

Customer service tools you should use in 2022

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

illustration call center activities SHARE
2022-04-25

Best 11 Customer Service Games, Activities, and Training Ideas

Many people will tell you that work is not all fun and games, but in reality, this can’t be further […]

Helpdesk
2022-01-29

The Most Comprehensive Comparison of Helpdesk Software for 2022

Equip your customer support team with the best helpdesk system and unlock its full potential in 2022. It’s no secret […]

customer support audit
2021-11-25

Is your customer support ready for 2022? Here’s how to audit and improve it

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

Quality Assurance
2021-08-17

8 benefits of Quality Assurance that will enhance support team performance

Customer service is all about providing a positive experience. Businesses lose huge profits each year because of ineffective support. Quality […]

Illustration first call resolution
2021-08-12

Why is SaaS Customer Support more Important than Ever?

Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]

All data in call center
2020-12-29

Why Should You Be Monitoring Your Customer Support, and How?

Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]

handle angry customers cover
2020-10-27

9 Effective Ways To Handle Angry Customers (with Examples)

If you work as a contact center agent, you’ll have to deal with angry customers sooner or later. That’s just […]

2020-07-03

Do you know the difference between inbound and outbound call centers?

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]

Happy customer
2020-04-29

10 tips to making your customer support calls friendlier

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is […]