Customer Support Archives

2023-03-16

Are you struggling to retain customers in your SaaS business amidst the recession? You’re not alone. As interest rates rise, […]

2023-01-01

A lot has changed in the last couple of years, to put it lightly. If your customer support strategy hasn’t […]

2023-01-01

Customer service tools improve the quality of service provided by your agents. If you are wondering which ones are worth […]

2022-01-29

Equip your customer support team with the best helpdesk system and unlock its full potential in 2023. It’s no secret […]

2021-08-17

Customer service is all about providing a positive experience. Businesses lose huge profits each year because of ineffective support. Quality […]

2021-08-12

Your customer support team is basically a voice of your business. Driving it towards excellence has multiple advantages that may […]

2020-12-29

Want to ensure your customer support runs like a well-oiled machine? Monitoring customer support in your company is one way […]

2020-10-27

If you work as a contact center agent, you’ll have to deal with angry customers sooner or later. That’s just […]

2020-07-03

Customer service is constantly changing. And there is a need for it, since 54 % of all consumers from all […]

2020-04-29

Customer support is among the top instruments to improve the customer experience. Indeed, for 96% of consumers, customer service is […]

Category - Customer Support