Category

Customer Support

Customer SupportFeatures

Smart IVR: What It Is & How It Can Help You

V. Bučková | 18. April 2024
Customer SupportService & Support

9 Effective Ways To Handle Angry Customers (with Examples)

Q. Malloy | 1. February 2024
customer-churn-rate
Call CenterCustomer Experience

14 Ways to Reduce Customer Churn for SaaS During Economic Downturn

M. Vozník | 16. March 2023
customer support audit
Service & SupportCustomer Support

Is your customer support ready for 2024? Here’s how to audit and improve it

Q. Malloy | 1. January 2023
illustration customer service tools
Customer SupportService & Support

Customer Service Tools to Consider in 2024

Q. Malloy
Helpdesk
Service & SupportCustomer Support

The Most Comprehensive Comparison of Helpdesk Software for 2024

Q. Malloy | 29. January 2022
Quality Assurance
Customer SupportService & Support

8 benefits of Quality Assurance that will enhance support team performance

Q. Malloy | 17. August 2021
Illustration first call resolution
Customer SupportService & Support

SaaS Customer Support: Practices & Examples for Success

N. Mrázová | 12. August 2021
All data in call center
Customer SupportService & Support

Why Customer Service Monitoring Matters: 6 Reasons and How to Do It

N. Mrázová | 29. December 2020
Customer SupportService & Support

Inbound and outbound call center: Meaning and differences

N. Mrázová | 3. July 2020
Happy customer
Customer SupportService & Support

10 tips to making your customer support calls friendlier

N. Mrázová | 29. April 2020
Remote team
Customer SupportService & Support

How Remote Teams Use CloudTalk As Business Phone Software

Q. Malloy | 25. March 2020
photo get support ready
Customer SupportService & Support

How to get your customer support ready for 2020 (and beyond)

Q. Malloy | 20. December 2019
Tools for customer service and sales teams
Customer SupportService & Support

8 best tools for sales & customer support teams

Q. Malloy | 27. August 2019
photo woman cloud phone
Customer SupportService & Support

What is a Cloud Phone System

Q. Malloy | 23. July 2019

Connect agents, customers and other software, together in the cloud

Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today

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