Save on Labor and Operations With The Right Phone System
Choose the right phone system while keeping your expenses to a minimum. Learn which system works best for you, what kind of options exist for every budget, and how a new phone system can dramatically improve your ROI.
3,000+ innovative companies run on CloudTalk call center software
Cost Comparison for Call Center Software
4 plans, $25 – $50 per user/month billed annually. The price of a Custom plan is available upon request
Call flow designer
Click to Call
Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.
4 plans, €175 – €180 per user / month billed annually + “3CX free” plan for free
Live Chat, Call Recording, and Real-time Transcription
Small teams who aren’t interested in the bells and whistles that come with most smart calling software.
3 plans, $65 – $85 per user / month
Voicemail, Call Forwarding, Call Filtering, Feature Controls, and Outgoing Calls
3 plans, $25 – $40 per user/month, or $20 – $35, if billed annually.
Local and Toll-free Numbers, Automatic Call Recordings, and Speech-to-text
Remote teams that need easy access to video conferencing and instant messaging.
Plans start at $25. For Enterprisepricing, you’ll need to reach out to the sales team directly.
Unified Communications Manager that allows employees to share information in a single, consolidated workspace, and Automated chat summaries for agents
Companies willing to pay a premium to an established business communication brand.
Quote-based pricing, add-ons available from $60 per year
Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments
Businesses seeking a contact center solution with a familiar interface and features.
$21 – $80 per user / month billed annually
Auto dialers, Customer experience analytics, AppConnect, and Conversations
Small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems.
3 plans, $20 – $35 per user/month billed annually
Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.
3 plans, $19.95 – $29.95 per user / month
Call Forwarding, Call Queuing, Ring Groups, Virtual Receptionists, Business, and a mobile app For seamless remote communication.
Small businesses and entrepreneurs looking for easy-to-use VoIP solutions that maintain a professional image.
3 plans, $18.95 – $32.95 per user/month billed annually
Businesses who need a robust, secure and reliable enterprise phone system that works across every device.
6 plans, $15 – $140 per user / month billed monthly
Analytics, Smart Dialer, Click to Call, Call Recording, and Workforce Management
Remote inbound customer support centers.
3 plans, $4 – $12,50 per user / month
One-to-one chat, Group chat, Contact search, Conversation search, and Activity feed
Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.
3 plans, $3,99 – $13,99 per month
Screen Sharing, Presentations, Live Chat, Scheduling, Recording, and One-click Join
Private users seeking a chat and video program, and for smaller companies looking to use video conferencing or Internet telephony.
Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.
Mitel offers a variety of flexible pricing plans tailored to individual business needs. For specific pricing details, you’ll need to request a quote on their website.
Cloud-Based Phone Systems, Unified Communications, Contact Center Capabilities Like Acw, Team Collaboration Tools, and Advanced Call Management
Small, medium businesses, and large enterprises seeking highly scalable and adaptable communication and collaboration solutions.
4 Factors That Affect Pricing
Different pricing plans offer different sets of features, which significantly impacts overall cost. Evaluate which features would be a waste of money and which are essential for your operations. For example, if you want to call abroad, check whether the provider offers international numbers, how many, and how they’re priced.
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CloudTalk’s international numbers are available in 160+ countries and start at $6 a piece. You can purchase as many numbers as you like – even on our Starter plan.
Here are a few examples of CloudTalk’s pricing per country per month
Number of Agents
Phone systems are typically priced at different tiers based on the number of agents or users accessing the software. If you lead a larger call center with more agents, you’ll have higher costs. That is due to increased licensing or subscription fees. Choose a pricing plan that aligns with your current agent count and future expansion plans.
Here is how much you’d pay for different numbers of seats with CloudTalk’s Starter plan:
Solutions with robust integration capabilities might command higher prices due to the added value they provide in streamlining workflows and data management. Thus, the ability of call center software to integrate with third-party tools and systems can influence its pricing.
Here’s a price breakdown of the most common Sales and Customer Support CRM integration:
$18 – $792, offers a free plan
$19 – $49, Enterprise plan price upon request
$55 – $115 + customizable Enterprise plan
Basic starts at $74, Pro and Premium plans have custom pricing
$15 – $79, offers a free plan
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Enhance Your Call Center With VoIP Phone System
The Type of the Phone System
Call center software pricing can vary based on whether you choose a VoIP or PBX phone system.
Traditional PBX systems use phone lines while VoIP software uses the internet to transmit voice pockets, which can significantly reduce charges.
When deploying VoIP software, you have no initial installation costs and there’s minimal need for hardware.
Average prices of equipment with VoIP solution:
- Headphones: Budget-friendly options start at around $20 while advanced models can cost you hundreds of dollars. More expensive headphones usually offer additional features like noise cancellation, multiple connectivity options, and improved sound quality.
- A calling device: Prices of cell phones or laptops vary based on the brand and model you choose. The average 2023 market price of a smartphone worldwide is around $300. Regarding laptops, the average price ranges between $600 and $1,000.
Average prices of equipment with traditional PBX solution:
When setting up a call center in-house with wired phone lines, you might pay close to $260
How much exactly can you save on the workforce?
Here’s an overview of the average base salary for customer service agents:
3 Crucial Phone System Features
A phone system, also known as a business phone system, is a communication platform that enables organizations to manage calls, handle routing, and connect with customers efficiently. CloudTalk’s modern phone system is a feature-rich solution, empowering businesses with seamless communication and enhanced customer interactions.
How much does a (virtual) phone system cost?
The cost of a virtual phone system varies based on the provider, features, and scale you require. CloudTalk offers competitive and customizable pricing plans tailored to suit different business needs, ensuring cost-effectiveness and maximum value for your investment.
How do I set up a small business phone system?
Setting up a small business phone system with CloudTalk is simple and quick. Our user-friendly interface and dedicated customer support team guide you through the process, allowing you to configure call routing, manage extensions, and integrate other business tools seamlessly. Check out our onboarding portal to learn more.
Which kinds of businesses benefit most from a good phone system?
Any business that values efficient communication and exceptional customer service can benefit from a good phone system. The main benefits are enhancing productivity, collaboration, and customer interactions, ensuring success across various industries.
When is the best time to invest in a good business phone system?
The best time to invest in a good phone system is when your business needs to improve communication, customer support, or streamline call management. With CloudTalk, you can unlock new growth opportunities, increase customer satisfaction, and stay ahead in a competitive market.
What is the difference between a business phone service and a business phone system?
A business phone service typically refers to a telecommunication service that provides calling capabilities. A business phone system is a comprehensive communication platform that includes various features like call routing, voicemail, and call analytics.
Is VoIP cheaper than a landline?
Yes, VoIP is generally more cost-effective than traditional landlines, as it utilizes the internet for communication, eliminating the need for expensive hardware.
Can VoIP phone systems work with a landline?
Yes, a VoIP phone can work with a landline. In general, cloud-based VoIP systems tend to be more popular than traditional PBX ones. Cloud-based VoIP systems enable the users to route and switch calls to any device, such as mobile phones.