Business Phone System Pricing Made Simple
Choose the right phone system while keeping your expenses to a minimum. Discover the system that works best for your business and budget, and dramatically improve your ROI.
Industry average
$45.00Per user monthly
Average price is based on 30 main competitors pricings.
Highest price
$175.00Per user monthly
The highest price is based on 30 main competitors pricings.
Our price
$25.00Per user monthly
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
How Much Does a Softphone Cost: Provider Comparison
| Company | Pricing & plans | Top features | Best For |
|---|---|---|---|
| CloudTalk | $ – $ per user/month | Power dialer, International numbers, Call flow designer, IVR, Click to Call | Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams. |
| 3CX | $195 – $245 per user/month | Live Chat, Call Recording, Real-time Transcription |
Small teams who aren’t interested in the bells and whistles that come with most smart calling software. |
| AT&T | $65 – $95 per user/month | Voicemail, Call Forwarding, Call Filtering, Feature Controls, Outgoing Calls |
Companies of all sizes that want to put their trust in an established, large-scale solution. |
| Avaya | $25 – $45 per user/month | Local and Toll-free Numbers, Automatic Call Recordings, Speech-to-Text |
Remote teams that need easy access to video conferencing and instant messaging. |
| Cisco | Per request. | Unified Communications Manager, Automated Chat Summaries |
Companies willing to pay a premium to an established business communication brand. |
| Zoom Contact Center | Per request. | Contact Center Analytics, Outbound Video Calls, Active Engagement Assignments |
Businesses seeking a contact center solution with a familiar interface and features. |
| Grasshopper | $14 – $80 per user/month. | Auto Dialers, Customer Experience Analytics, AppConnect, Conversations |
Small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems. |
| RingCentral | $20 – $50 per user/month | Real-time Metrics, Voicemail, Transcriptions, SMS, International Numbers, Conference Calls |
Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools. |
| Ooma | $19.95 – $29.95 per user/month | Call Forwarding, Call Queuing, Ring Groups, Virtual Receptionists |
Small businesses and entrepreneurs looking for easy-to-use VoIP solutions that maintain a professional image. |
| Nextiva | $18.95 – $32.95 per user/month | Video Conferencing, Call Recording, Call Routing, Workflow Capability, Automated Attendants |
Businesses who need a robust, secure and reliable enterprise phone system that works across every device. |
| 8×8 | $15 – $140 per user/month. | Analytics, Smart Dialer, Click to Call, Call Recording, Workforce Management |
Remote inbound customer support centers interested in an easily approachable system. |
| Microsoft Teams | $4 – $12.50 per user/month. | One-to-One Chat, Group Chat, Contact Search, Conversation Search, Activity feed |
Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more. |
| Skype | $3.99 – $13.99 per user/month | Screen Sharing, Presentations, Live Chat, Scheduling, Recording, One-click Join |
Private users seeking a chat and video program, and for smaller companies looking to use video conferencing or Internet telephony. |
| Vonage | Per request | Phone Calls, Messages, Auto-Attendant Voice and Video Calls, Conferencing Call Forwarding |
Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions. |
| Mitel | Per request | Unified Communications, Contact Center Capabilities, Team Collaboration Tools, Advanced Call Management |
Small, medium businesses, and large enterprises seeking highly scalable and adaptable communication and collaboration solutions. |
Business Phone System Costs Explained
Sotware Licensing Costs
Business phone system pricing is often set on a user-per-month basis. The higher your subscription tier and amount of agents you onboard, the more you pay.
Usage Costs
Call and SMS rates, as well as the amount of your international, local, and toll-free numbers can significantly affect your monthly business phone costs.
Features & Integrations
The features and integrations you can access often depend on your pricing plan tier, and you may need to upgrade or pay add-on costs for specific tools.
Maintain Productivity with Staffing
Delivering timely, high-quality customer experiences is vital for any call center’s success. To that end, you need to have a sufficient amount of agents logged in to manage your average daily workload.
Here’s how much you’ll pay monthly for:
- 1 user: $25 per month
- 10 users: $250 per month
- 100 users: $2,500 per month
- 1,000 users: $25,000 per month
- 10,000 users: $250,000 per month
Boost Results with Advanced Features
Streamline your calling activities, cut-down repetitive work, empower agents to deliver better experiences, or just analyze your performance in a comprehensive environment. Call center features do all this and more.
Here’s how much you’ll pay for:
- Call Recording: $25 per month
- Click-to-Call: $25 per month
- Analytics: $30 per month
- Workflow Automation: $30 per month
- Power Dialer: $50 per month
Ensure Compatibility With CRM Software
Secure consistent data management across platforms. Your Auto Dialer software should seamlessly integrate with your CRM software and enable sales agents to access relevant customer information during calls.
Here’s how much you’ll pay for:
- HubSpot: $18 – $792 per user/month
- Salesforce: $25 – $300 per user/month
- Pipedrive: $14.90 – $99 per user/month
- Zendesk Sell: $19 – $115 per user/month
Choose the Right Call Center System
The system you put at the center of your call operations affects everything from set-up and maintenance to the selection of additional number variants and features. As such, it should suit your use case.
Here’s how much you’ll pay for:
- Hosted VoIP: Perfect for international and growing companies. Set-up is usually free thanks to software-only design, and maintenance tends to be carried out by the provider automatically.
- Traditional PBX: Ideal for localized call centers, focused on voice quality and security. Initial set-up may cost upwards of $10,000 dollars, on top of $1,000 per seat. Requires costly manual maintenance.
Empower Teams with Agent Training
Getting your agents used to their new call center system takes time, but it is crucial for ensuring long-term efficiency. The same goes for upgradíng your knowledge-base and polishing your agents’ skills throughout their career
Here’s how much you’ll pay for training:
- United States: $750 per user/week
- United Kingdom: $715 per user/week
- Spain: $550 per user/week
- Phillipines: $70 per user/week
- India: $70 per user/week
Enjoy Limitless Business
Communication with VoIP
Identify customer preferences and assess the effectiveness of your own CX strategies with a comprehensive set of AI capabilities built to give you a much better understanding of your business.
Flexible Pricing Plans to Scale with You
Compare our plans
What real users are saying
The inside scoop from actual CloudTalk customers.
From 20-Minute Waits to 3-Minute Service
“With CloudTalk, we dropped our missed calls from 80% to 16% and cut wait times by over 85%, while scaling from 2 to 20+ agents.”
Read case study
40% Lift in Call Connections
“With CloudTalk, our pre-sales team stopped wasting time on dropped calls and started having more of the right ones.”
Read case study
20% More Efficient Call Handling
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
Read case study
40% Fewer Missed Calls
“We replaced personal phones and manual processes with a scalable VoIP solution and saw a 20% jump in team productivity.”
Read case study
From 3 Phone Systems to One Source of Truth
“Before CloudTalk, our data was scattered. Now, everything lives in HubSpot — connected, visible, and fully unified.”
Read case study
66% More Capacity Without Hiring
“CloudTalk made it easy to scale support fast: we cut handle time by 33% and now handle 66% more calls per agent.”
Read case studyCloudTalk is a data-driven solution for exceptional customer experience and intelligence is a key part of it.
Schedule a demo today and find out for yourself.
Frequently asked questions
The cost of a virtual phone system varies based on the provider, features, and scale you require. CloudTalk offers competitive and customizable pricing plans tailored to suit different business needs, ensuring cost-effectiveness and maximum value for your investment.
Setting up a small business phone system with CloudTalk is simple and quick. Our user-friendly interface and dedicated customer support team guide you through the process, allowing you to configure call routing, manage extensions, and integrate other business tools seamlessly. Check out our onboarding portal to learn more.
Any business that values efficient communication and exceptional customer service can benefit from a good phone system. The main benefits are enhancing productivity, collaboration, and customer interactions, ensuring success across various industries.
The best time to invest in a good phone system is when your business needs to improve communication, customer support, or streamline call management. With CloudTalk, you can unlock new growth opportunities, increase customer satisfaction, and stay ahead in a competitive market.
A business phone service typically refers to a telecommunication service that provides calling capabilities. A business phone system is a comprehensive communication platform that includes various features like call routing, voicemail, and call analytics.
Yes, VoIP is generally more cost-effective than traditional landlines, as it utilizes the internet for communication, eliminating the need for expensive hardware.
Still have questions?
Can’t find the answer you’re looking for? Please chat to our friendly team.
