Business Phone System Pricing Made Simple

Choose the right phone system while keeping your expenses to a minimum. Discover the system that works best for your business and budget, and dramatically improve your ROI.

Contact sales

Trusted by 230 companies worldwide

How Much Does a Softphone Cost:
Provider Comparison

Company

Pricing & plans

Top features

Best For

CloudTalk

$25 – $50 per user/month

Power dialer, International numbers, Call flow designer, IVR, Click to Call

Businesses of all sizes in need of multichannel business calling software for inbound and outbound teams.

3CX

$195 – $245 per user/month

Live Chat,
Call Recording,
Real-time Transcription

Small teams who aren’t interested in the bells and whistles that come with most smart calling software.

AT&T

$65 – $95 per user/month

Voicemail,
Call Forwarding,
Call Filtering,
Feature Controls,
Outgoing Calls

Companies of all sizes that want to put their trust in an established, large-scale solution.

Avaya

$25 – $45 per user/month

Local and Toll-free Numbers,
Automatic Call Recordings,
Speech-to-Text

Remote teams that need easy access to video conferencing and instant messaging.

Cisco

Per request.

Unified Communications Manager,
Automated Chat Summaries

Companies willing to pay a premium to an established business communication brand.

Zoom Contact Center

Per request.

Contact Center Analytics,
Outbound Video Calls,
Active Engagement Assignments

Businesses seeking a contact center solution with a familiar interface and features.

Grasshopper

$14 – $80 per user/month.

Auto Dialers,
Customer Experience Analytics,
AppConnect,
Conversations

Small businesses and entrepreneurs seeking professional communication solutions without the complexity of traditional office phone systems.

RingCentral

$20 – $50 per user/month

Real-time Metrics,
Voicemail,
Transcriptions,
SMS,
International Numbers,
Conference Calls

Enterprises in need of omnichannel experience, as well as lead qualification, management, collaboration, and performance tools.

Ooma

$19.95 – $29.95 per user/month

Call Forwarding,
Call Queuing,
Ring Groups,
Virtual Receptionists

Small businesses and entrepreneurs looking for easy-to-use VoIP solutions that maintain a professional image.

Nextiva

$18.95 – $32.95 per user/month

Video Conferencing,
Call Recording,
Call Routing,
Workflow Capability,
Automated Attendants

Businesses who need a robust, secure and reliable enterprise phone system that works across every device.

8×8

$15 – $140 per user/month.

Analytics,
Smart Dialer,
Click to Call,
Call Recording,
Workforce Management

Remote inbound customer support centers interested in an easily approachable system.

Microsoft Teams

$4 – $12.50 per user/month.

One-to-One Chat,
Group Chat,
Contact Search,
Conversation Search,
Activity feed

Cloud-based solution designed for business communications to help teams manage chat, meet, file sharing, team discussions, and more.

Skype

$3.99 – $13.99 per user/month

Screen Sharing,
Presentations,
Live Chat,
Scheduling,
Recording,
One-click Join

Private users seeking a chat and video program, and for smaller companies looking to use video conferencing or Internet telephony.

Vonage

Per request

Phone Calls,
Messages,
Auto-Attendant
Voice and Video Calls,
Conferencing
Call Forwarding

Small, medium, and enterprise-level businesses that need a scalable, easy-to-use VoIP platform with a wide array of solutions.

Mitel

Per request

Unified Communications,
Contact Center Capabilities,
Team Collaboration Tools,
Advanced Call Management

Small, medium businesses, and large enterprises seeking highly scalable and adaptable communication and collaboration solutions.

Business Phone System Costs Explained

Sotware Licensing Costs

Business phone system pricing is often set on a user-per-month basis. The higher your subscription tier and amount of agents you onboard, the more you pay.

Usage Costs

Call and SMS rates, as well as the amount of your international, local, and toll-free numbers can significantly affect your monthly business phone costs.

Features & Integrations

The features and integrations you can access often depend on your pricing plan tier, and you may need to upgrade or pay add-on costs for specific tools.

Maintain Productivity with Staffing

Delivering timely, high-quality customer experiences is vital for any call center’s success. To that end, you need to have a sufficient amount of agents logged in to manage your average daily workload.

Here’s how much you’ll pay monthly for:

1 user: $25 per month
10 users: $250 per month
100 users: $2,500 per month
1,000 users: $25,000 per month
10,000 users: $250,000 per month

Contact Sales

Boost Results with Advanced Features

Streamline your calling activities, cut-down repetitive work, empower agents to deliver better experiences, or just analyze your performance in a comprehensive environment. Call center features do all this and more.

Here’s how much you’ll pay for:

Call Recording: $25 per month
Click-to-Call: $25 per month
Analytics: $30 per month
Workflow Automation: $30 per month
Power Dialer: $50 per month

Explore Features

Ensure Compatibility With CRM Software

Secure consistent data management across platforms. Your Auto Dialer software should seamlessly integrate with your CRM software and enable sales agents to access relevant customer information during calls.

Here’s how much you’ll pay for:

HubSpot: $18 – $792 per user/month
Salesforce: $25 – $300 per user/month
Pipedrive: $14.90 – $99 per user/month
Zendesk Sell: $19 – $115 per user/month

Explore Integrations

Choose the Right Call Center System

The system you put at the center of your call operations affects everything from set-up and maintenance to the selection of additional number variants and features. As such, it should suit your use case.

Here’s how much you’ll pay for:

Hosted VoIP: Perfect for international and growing companies. Set-up is usually free thanks to software-only design, and maintenance tends to be carried out by the provider automatically.
Traditional PBX: Ideal for localized call centers, focused on voice quality and security. Initial set-up may cost upwards of $10,000 dollars, on top of $1,000 per seat. Requires costly manual maintenance.

Contact Sales

Empower Teams with Agent Training

Getting your agents used to their new call center system takes time, but it is crucial for ensuring long-term efficiency. The same goes for upgradíng your knowledge-base and polishing your agents’ skills throughout their career

Here’s how much you’ll pay for training:

United States: $750 per user/week
United Kingdom: $715 per user/week
Spain: $550 per user/week
Phillipines: $70 per user/week
India: $70 per user/week

Contact Sales

Plans worth every dollar

Monthly Annually

Bosnia and Herzegovina

Central African Republic

Democratic Republic of the Congo

Republic of the Congo

East Timor (Timor-Leste)

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Vatican City (Holy See)

Starter

$25

$34

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

500 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
Unlimited inbound & intracompany calls

Free inbound calling is unavailable for toll-free numbers & some high-cost countries.
International numbers (160+ countries)
Softphone for desktop, iOS, Android
Call recording
Click to call, Automated call distribution & Unlimited call queuing
Email & Chat support

Contact Sales

Essential

$30

$39

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Starter features, plus…
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

All Starter features, plus…
1,000 outbound minutes per user/month domestic

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live human support
Advanced real-time analytics with unlimited history
Integrations to other systems & API
IVR, Skill-based routing, AI Smart queueing
Global SMS / MMS messages
Unlimited concurrent calls
Workflow Automation

Contact Sales

Popular

Expert

$50

$69

/ month

Per user/month. Billed annually.

Per user/month. Billed monthly.

What’s included?

All Essential features, plus…
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited domestic calling within US & Canada

Domestic minutes apply to calls within the US and Canada. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

All Essential features, plus…
Unlimited outbound calls domestic (landline and mobile)

Domestic minutes apply to calls within Austria, Czech Republic, France, Germany, Hungary, Italy, Netherlands, Slovakia, Spain, or the United Kingdom. Contact us to apply.
24/7 live agent support (incl. phone)
Salesforce integrations
Advanced support features

Including Smart detection of resolved missed calls, Callback, VIP Queues and many others
Advanced sales features (Power dialer, Smart dialer)
Live call monitoring & wallboards
Mandatory call tagging
WhatsApp
Single Sign-On (SSO)

Contact Sales

Custom

Contact us
for tailor-made offer

What’s included?

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

All Expert features, plus…
Unlimited worldwide call packages
Custom onboarding & Priority support
Custom reporting
Enterprise-level security
Developer support
SLA

Request a quote

AI Conversation
Intelligence

$19

/ month

Early bird price per agent/month.

What’s included?

Topic Extraction
Call Transcription
Automatic Summaries & Tags
Talk/Listen Ratio
Sentiment Analysis
Trending Topics Coming Soon
Transcript Keyword Search Coming Soon
CRM Integration Coming Soon
Keyword Monitoring Coming Soon
Call Scoring Coming Soon

Contact Sales

"With CloudTalk's Analytics I now get to see every step of the way. We can find discrepancies between our agents and gain a much better understanding of our teams' setup."

Nelly Donnelly Service Delivery Manager

See customer story

"CloudTalk improved our team's cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend."

Yohann Bensadoun Global Supply Growth

See customer story

"Our call volume tripled in only 2 years, from around 10,000 calls to 30,000 per quarter and with CloudTalk, we can now handle all of this communication easily. It was an excellent choice."

Frederico Lopes Head of Customer Service

See customer story

"We have seen a significant increase in our outbound call volume since we started using CloudTalk and we can now reach out to more prospects and customers than ever before."

Elay Sasson Call Center Manager

See customer story

FAQs

How much does a (virtual) phone system cost?

The cost of a virtual phone system varies based on the provider, features, and scale you require. CloudTalk offers competitive and customizable pricing plans tailored to suit different business needs, ensuring cost-effectiveness and maximum value for your investment.

How do I set up a small business phone system?

Setting up a small business phone system with CloudTalk is simple and quick. Our user-friendly interface and dedicated customer support team guide you through the process, allowing you to configure call routing, manage extensions, and integrate other business tools seamlessly. Check out our onboarding portal to learn more.

Which kinds of businesses benefit most from a good phone system?

Any business that values efficient communication and exceptional customer service can benefit from a good phone system. The main benefits are enhancing productivity, collaboration, and customer interactions, ensuring success across various industries.

When is the best time to invest in a good business phone system?

The best time to invest in a good phone system is when your business needs to improve communication, customer support, or streamline call management. With CloudTalk, you can unlock new growth opportunities, increase customer satisfaction, and stay ahead in a competitive market.

What is the difference between a business phone service and a business phone system?

A business phone service typically refers to a telecommunication service that provides calling capabilities. A business phone system is a comprehensive communication platform that includes various features like call routing, voicemail, and call analytics.

Is VoIP cheaper than a landline?

Yes, VoIP is generally more cost-effective than traditional landlines, as it utilizes the internet for communication, eliminating the need for expensive hardware.