Google Voice vs Grasshopper
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Google Voice vs Grasshopper
and How They Compare to CloudTalk
|
Google Voice |
Grasshopper |
CloudTalk |
|
|---|---|---|---|
| Price Annual | $10 -$30 | $26-$80 | $25 - $50 |
| Free trial | Yes - 14 days. Doesn’t require a credit card. | Yes - 7 days. Doesn’t require a credit card. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Integrates with several Google tools like Google Calendar and Google Meet. | Integrates with 8 external tools, including Zapier, Livechat and Google Voice. | 40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in our Starter plan. |
| Min/Max amount of users | Starter: up to 10 users. Standard: unlimited users, but limited features. | One user within all plans. No limit on the number of users. | One user within all plans. CloudTalk has no maximum number of users, sky's the limit. |
| Extensions | Does not offer extensions. | Extensions available in all plans. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Click to call supported by Google Search technology. | Does not feature click to call. | Yes, from a starter pack. |
| Call recording | Available in all plans. | Does not offer any call recording functionality. | Available in all plans. |
| Call tagging | Does not mention this feature. | Does not mention this feature. | Yes |
| Local numbers | Up to 10 with a Starter Plan. Unlimited with Standard and Premier plans. | Local number available for all plans. | 1 local number free for each plan. |
| Toll-free numbers | Does not offer any toll-free numbers. | Toll-free numbers available for all plans. | Available in all plans. |
| Smart dialer | Does not mention this feature. | Does not mention this feature. | Yes, also offers predictive and power dialers. |
| Automated Call Distribution (ACD) | Does not mention this feature. | Does not mention this feature. | Yes |
| Open API | Does not mention this feature. | Yes | Yes |
| Customer support options | Google Help support services. | Customer support supported by the GoTo platform. Phone support + Knowledge Base available. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
Google Voice vs Grasshopper
Pricing: Which Service Fits Your Budget?
Google Voice
Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.
Grasshopper
Grasshopper, meanwhile, has monthly plans ranging in price from $26 at the cheapest and $80 at the most expensive.
Pricing winner:
Google Voice
While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability.
Features: Which Providers Powers Your System Better?
Google Voice
Google Voice is primarily meant for either personal use or business use on a very small scale. For example, it doesn’t offer any extensions at all. This can be an issue for small business owners, as extensions are a convenient way to connect callers to different departments and personnel.
Grasshopper
Grasshopper offers extensions for all of its plans — 3 in its Solo tier, 6 in its Partner tier and an unlimited number of extensions in its Small Business tier.
Features winner:
Grasshopper
Grasshopper takes the cake when it comes to features. Things like automated attendants and customizable hold music really set it apart from Google Voice.
Customer Satisfaction: Which Service Has the Happiest Customers?
Google Voice
According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice customers appreciated the privacy afforded to them by the platform (that is, their ability to create a separate, local phone number for their business).
Grasshopper
Grasshopper, meanwhile, has an overall score of 4.4 out of 5. Grasshopper customers loved that they were able to customize hold music and voicemail messages
Customer Satisfaction winner: Grasshopper
While both services garnered mostly positive ratings on Capterra, Grasshopper had more consistent ratings across the board and therefore comes out on top regarding Customer Satisfaction.
Not convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Google Voice and Grasshopper
While Google Voice offers 17 features and Grasshopper offers 16, we have you covered with 70 tools that can adapt to all of your business’ needs.
Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Grasshopper customers often complain about a lack of features. CloudTalk certainly fills this void. With a robust set of call management capabilities and cutting-edge features like click-to-call, your business communication will be far from boring.
Pricing: Transparent memberships for
businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
4 More Reasons to Choose CloudTalk
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
