Google Voice vs Grasshopper

Name: Google Voice vs Grasshopper: Best Choice for Your Business? - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Property	Cloudtalk	Google Voice	Grasshopper
Price Annual	$25 – $50	$10 – $30	$26 – $80
Free trial	Yes – 14 days. Doesn’t require a credit card.	Yes – 14 days. Doesn’t require a credit card.	Yes – 7 days. Doesn’t require a credit card.
Integrations	100+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations.	Integrates with several Google tools like Google Calendar and Google Meet.	Integrates with 8 external tools, including Zapier, Livechat and Google Voice.
Mobile application	Yes, compatible with both Android and iOS. Available in our Starter plan.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Min/Max amount of users	One user within all plans. CloudTalk has no maximum number of users, sky’s the limit.	Starter: up to 10 users. Standard: unlimited users, but limited features.	One user within all plans. No limit on the number of users.
Extensions	Up to 8-digit extensions with site codes from a Premium plan.	Does not offer extensions.	Extensions available in all plans.
Click to Call	Yes, from a starter pack.	Click to call supported by Google Search technology.	Does not feature click to call.
Call recording	Available in all plans.	Available in all plans.	Does not offer any call recording functionality.
Call tagging		Does not mention this feature.	Does not mention this feature.
Local numbers	1 local number free for each plan.	Up to 10 with a Starter Plan. Unlimited with Standard and Premier plans.	Local number available for all plans.
Toll-free numbers	Available in all plans.	Does not offer any toll-free numbers.	Toll-free numbers available for all plans.
Smart dialer	Yes, also offers predictive and power dialers.	Does not mention this feature.	Does not mention this feature.
Automated Call Distribution (ACD)		Does not mention this feature.	Does not mention this feature.
Open API		Does not mention this feature.
Customer support options	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.	Google Help support services.	Customer support supported by the GoTo platform. Phone support + Knowledge Base available.

Discuss the detailed comparison and choose your winner.

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	Google Voice	Grasshopper	Result
Pricing: Which Service Fits Your Budget?	Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.	Grasshopper, meanwhile, has monthly plans ranging in price from $26 at the cheapest and $80 at the most expensive.	Pricing winner Google Voice While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability.
Features: Which Phone System Powers Your Team Better?	Google Voice is primarily meant for either personal use or business use on a very small scale. For example, it doesn’t offer any extensions at all. This can be an issue for small business owners, as extensions are a convenient way to connect callers to different departments and personnel.	Grasshopper offers extensions for all of its plans — 3 in its Solo tier, 6 in its Partner tier and an unlimited number of extensions in its Small Business tier.	Features winner Grasshopper Grasshopper takes the cake when it comes to features. Things like automated attendants and customizable hold music really set it apart from Google Voice.
Customer Satisfaction: Which Service Has the Happiest Customers?	According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice customers appreciated the privacy afforded to them by the platform (that is, their ability to create a separate, local phone number for their business).	Grasshopper, meanwhile, has an overall score of 4.4 out of 5. Grasshopper customers loved that they were able to customize hold music and voicemail messages.	Customer Satisfaction winner Grasshopper While both services garnered mostly positive ratings on Capterra, Grasshopper had more consistent ratings across the board and therefore comes out on top regarding Customer Satisfaction.

How CloudTalk compares to Google Voice and Grasshopper

While Google Voice offers 17 features and Grasshopper offers 16, we have you covered with 100 tools that can adapt to all of your business’ needs.

Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

Grasshopper customers often complain about a lack of features. CloudTalk certainly fills this void. With a robust set of call management capabilities and cutting-edge features like click-to-call, your business communication will be far from boring.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trialThere are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer SupportOur dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centersInstead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale LeyvaHead of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico LopesHead of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel PribisCEO of Boataround

G2 ranked us among the Top 50
Customer Service Products for 2026.

So, who is the overall winner
of the best VoIP alternative?

We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today

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