Google Voice vs Grasshopper: Which One Is Best For Your Business?

Google Voice vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Google Voice vs Grasshopper

and How They Compare to CloudTalk

	Google Voice	Grasshopper	CloudTalk
Price Annual	$10 -$30	$26-$80	$25 - $50
Free trial	Yes - 14 days. Doesn’t require a credit card.	Yes - 7 days. Doesn’t require a credit card.	Yes - 14 days. Doesn't require a credit card.
Integrations	Integrates with several Google tools like Google Calendar and Google Meet.	Integrates with 8 external tools, including Zapier, Livechat and Google Voice.	40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations.
Mobile application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS. Available in our Starter plan.
Min/Max amount of users	Starter: up to 10 users. Standard: unlimited users, but limited features.	One user within all plans. No limit on the number of users.	One user within all plans. CloudTalk has no maximum number of users, sky's the limit.
Extensions	Does not offer extensions.	Extensions available in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Click to call supported by Google Search technology.	Does not feature click to call.	Yes, from a starter pack.
Call recording	Available in all plans.	Does not offer any call recording functionality.	Available in all plans.
Call tagging	Does not mention this feature.	Does not mention this feature.	Yes
Local numbers	Up to 10 with a Starter Plan. Unlimited with Standard and Premier plans.	Local number available for all plans.	1 local number free for each plan.
Toll-free numbers	Does not offer any toll-free numbers.	Toll-free numbers available for all plans.	Available in all plans.
Smart dialer	Does not mention this feature.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD)	Does not mention this feature.	Does not mention this feature.	Yes
Open API	Does not mention this feature.	Yes	Yes
Customer support options	Google Help support services.	Customer support supported by the GoTo platform. Phone support + Knowledge Base available.	Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

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Google Voice vs Grasshopper

Pricing: Which Service Fits Your Budget?

Google Voice

Google Voice offers a 3-tiered pricing system, starting with its $10-per-month “Starter” package and scaling up towards its $30-per-month “Premier” package.

Grasshopper

Grasshopper, meanwhile, has monthly plans ranging in price from $26 at the cheapest and $80 at the most expensive.

Pricing winner:
Google Voice

While it certainly lacks some business-oriented features, Google Voice simply can’t be beat when it comes to affordability.

Features: Which Providers Powers Your System Better?

Google Voice

Google Voice is primarily meant for either personal use or business use on a very small scale. For example, it doesn’t offer any extensions at all. This can be an issue for small business owners, as extensions are a convenient way to connect callers to different departments and personnel.

Grasshopper

Grasshopper offers extensions for all of its plans — 3 in its Solo tier, 6 in its Partner tier and an unlimited number of extensions in its Small Business tier.

Features winner:
Grasshopper

Grasshopper takes the cake when it comes to features. Things like automated attendants and customizable hold music really set it apart from Google Voice.

Customer Satisfaction: Which Service Has the Happiest Customers?

Google Voice

According to reviews on Capterra’s platform, Google Voice has an overall customer satisfaction score of 4.5 out of 5. Google Voice customers appreciated the privacy afforded to them by the platform (that is, their ability to create a separate, local phone number for their business).

Grasshopper

Grasshopper, meanwhile, has an overall score of 4.4 out of 5. Grasshopper customers loved that they were able to customize hold music and voicemail messages

Customer Satisfaction winner: Grasshopper

While both services garnered mostly positive ratings on Capterra, Grasshopper had more consistent ratings across the board and therefore comes out on top regarding Customer Satisfaction.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to Google Voice and Grasshopper

While Google Voice offers 17 features and Grasshopper offers 16, we have you covered with 70 tools that can adapt to all of your business’ needs.

Google Voice customers lack the sort of advanced analytics offered by CloudTalk. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

Grasshopper customers often complain about a lack of features. CloudTalk certainly fills this void. With a robust set of call management capabilities and cutting-edge features like click-to-call, your business communication will be far from boring.

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Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

4 More Reasons to Choose CloudTalk

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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