Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
8x8 |
Ringcentral |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $15 - $133 | $19.99 - $49.99 | $25 - $50 |
| Free trial | Yes - 30 days free trial for the cheapest 8x8 Express plan. | Yes - 30 days. Requires a credit card. Trial is limited to a maximum of five users and two desktop phones. | Yes - 14 days. Doesn't require a credit card. |
| Integrations | Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack. | Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Mobile application | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. | Yes, compatible with both Android and iOS. Available in a Starter plan. |
| Conference calling | Offers both audio and video conferencing options. | Offers audio and video conference calling options. This feature is not included in an Essential plan. | You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls. |
| Security | 8×8 has different plans catering to different security compliances, such as HIPAA BAA, FISMA 140-2, FIPS, Privacy Shield and others. | RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready. | CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits. |
| Customer support | Displays a chat option with chatbot, and a knowledge base. | Offers live chat, community forums, online support case, and FAQ. | Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager. |
| Call Recording | Available in X2 and X4 plans, missing in a basic 8X8 Express. | Call recording is on demand until two most expansive plans. | Available in all plans. |
| Multi-level IVR | Paid additionally, available from X6. | Yes, starting from a second, Standard plan. | Yes, starting from an Essential plan. |
| Open API | Does not mention this feature. | Yes | Yes |
| Toll-free numbers | Yes | Yes | Available in all plans, offering Blue (0850) and Green (0800) toll-free numbers. |
| Advanced dialers | Preview, Progressive and Predictive dialers offered as a paid option for X6 and X7 plans. Only X8 includes the feature with no additional fees. | Does not mention any advanced dialing possibilities. | We offer Smart dialer, Power dialer and Predictive dialer. |
| Automatic Callback | Does not mention this feature. | Does not mention this feature. | Yes. CloudTalk automatically calls back unanswered numbers. |
| Call masking | Does not mention this feature. | Does not mention this feature. | Yes. The Call Masking feature ensures that your personal phone number stays private. |
8×8 offers 6 plans. Costs range between $15 – $133 paid annually, and $32 – $175 billed monthly.
RingCentral provides 4 plans, ranging between $19.99 and $49.99 if paid annually, $29.99 – $59.99 if paid monthly.
Simply put, RingCentral wins. Overall, it’s cheaper and offers a higher value for money. For example, in terms of price flexibility, a comparison website The Gartner Peer Insights rates Ringcentral slightly higher (4.3 / 5) than 8×8 (4.2 / 5).
8×8 shines in advanced SMS messaging and unlimited international calling. The provider also provides extensive call recording, call forwarding, 3-way calling, and voicemail transcription.
Multilevel IVR is one of the RingCentral’s key features, together with overflow call queues. Furthermore, there is unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions.
Overall, RingCentral seems to be a more robust solution. It allows you to stay connected to colleagues or customers easily. It also provides complex call management experience.
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series (4 / 5 with 236 reviews) and 8×8 Contact Center (4 / 5 with 20 reviews).
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).
Based on overall G2 and Capterra findings, 8×8 reached higher user ratings than RingCentral.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
Users report that 8×8 lacks many call productivity features. CloudTalk has plenty of them. For example, our flagship feature – Smart dialer – automatically compiles a list of numbers and lets you call through them with a single click.
Some people aren’t truly satisfied with a 8×8 phone application. We launched our remastered CloudTalk Go app that works seamlessly as a call center inside of your pocket. It allows you to call with ease from anywhere.
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70+ features, users will appreciate advanced call distribution options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group.
CloudTalk also offers profound analytics features. Do you need more than standard statistics? Custom reporting uses filters to view data according to your needs.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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