Avaya vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

ringcentral vs avaya

Avaya vs RingCentral

and How They Compare to CloudTalk

Avaya
RingCentral
CloudTalk
Annual price overview
(per user/per month)
Custom, upon request. $19.99 - $49.99 $25 - $50
Integrations Integrates with the biggest CRM and Messaging tools, such as Zendesk, Salesforce, WhatsApp, or Facebook Messenger.
Basic integrations from second - Standard plan.
 
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Yes Yes Yes
Extensions Available in all plans. Included in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Available in all plans. Does not mention this feature.
Yes, from a starter pack.
Call recording Available in Voice plan or higher.
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Available in all plans.
Local numbers 1 free local number for each plan.
Available as an add-on.
1 local number free for each plan.
Smart dialer No dialers and call queue. Does not mention this feature.
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options All plans provide access to 24/7 support via phone, or email. Offers live chat, community forums, online support case, and FAQ.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

Avaya vs RingCentral

Pricing: Which Service Fits Your Budget?

avaya logo

Avaya

3 plans, and a “Create Your Own Plan” option. Prices depend on your needs and are revealed after a sales demo. Avaya doesn’t offer a trial version.

RingCentral

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

Pricing winner:
RingCentral

Although we can’t compare the monthly costs of the two software, RingCentral wins this round: unlike Avaya, it offers a free trial version.

Features: Which Providers Powers Your System Better?

avaya logo

Avaya

30+ features, including biometric authentication and voice-to-text, and you can connect the software with the most popular CRM and Messaging tools. But, we were disappointed to find that Avaya doesn’t offer auto-dialers.

RingCentral

Offers 50+ features. Some of the more advanced features include SMS, Single Sing-on,  Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.

Features winner:
RingCentral

RingCentral offers more features and integrations than Avaya, including auto-dialers: a must if you run sales campaigns.

Customer Satisfaction: Which Service Has the Happiest Customers?

avaya logo

Avaya

Scored 4.4 / 5 on Capterra (67 reviews) and 4.1 / 5 on G2 (163 reviews). Customers love the user-friendly experience and the quality of calls. However, users claim that the Avaya software tends to be slow and the reporting is basic.

RingCentral

Scored 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

avaya logo

Customer Satisfaction Winner: Avaya

According to customer reviews on G2 and Capterra, Avaya is a more user-friendly solution with better voice quality and customer support.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

avaya vs ringcentral vs cloudtalk

How CloudTalk Compares to Avaya and RingCentral

While RingCentral comes with around 50 features and Avaya around 30, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with more advanced automation and calling features compared to the basic Avaya and RingCentral experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources. 

The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral and Avaya as soon as the internet connection is suboptimal. 

Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.