Deliver Better Experiences Faster & Cheaper

Reduce costs by up to 33% while leveraging 75+ advanced automation features to deliver tailored service for each caller. Outperform both your competition and customer expectations.

4,000+ innovative companies run on CloudTalk call center software

Reduce Call Handling Time by 22%

Don’t have your agents spend a minute more on unproductive, repetitive tasks. Automate significant parts of their workflow and give them access to all necessary information in one place. All it takes is centralizing your tools with CloudTalk’s 35+ integrations for the most popular software on the market.

Boost First Call Resolution by 17%

Make sure a single call is all a customer needs to solve their problems. Design custom call flows tailored to your business via CFD and leverage skill-based routing to ensure callers reach the right person on the first try.


The Top 21 Customer Service Phone System Providers to Maximize ROI

Check 21 of the best Next-Gen Providers in 2023 to help you decide which one fits you the most.

  1. CloudTalk
  2. Aircall
  3. Kixie PowerCall
  4. CallHippo
  5. Freshdesk
  6. Grasshopper
  7. GoTo Connect
  8. Nextiva
  9. Talkdesk
  10. Mitel
  11. RingCentral
  12. Five9
  13. Dialpad
  14. Twilio
  15. Zendesk
  16. Channels
  17. Cisco
  18. Ringover
  19. Vonage
  20. Bitrix24
  21. Avaya

#1 CloudTalk

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.

Cloudtalk’s Benefits

CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.

  • Easy Management: Use CloudTalk’s web-based admin interface to manage your call center in real-time, add agents, phone numbers, and set up everything you need at any given moment.
  • Reduced Operational Costs: With our business phone system, you can significantly reduce your operational costs, as no special skills are required and there’s no need to hire extra IT specialists. CloudTalk can be managed in a user-friendly interface – all you need is an internet connection.
  • Accessible Anywhere: CloudTalk is a completely cloud-based business phone system – all you need is to set up your CloudTalk account. But don’t worry, if you already have an existing infrastructure, CloudTalk can be easily linked to it. Switch between your laptop and your cell phone easily.
  • Smarter Calls: Distribute all calls to your team in a smart way and view past customer interactions during the call to enhance customer experience. Native integrations with CRM, helpdesk or other popular apps boost your productivity and take lots of manual tasks out of your workflow.
  • SLA: A service level agreement can be provided for all CloudTalk PBX business phone systems, guaranteeing a maximum level of reliability and technical support.
  • Reliable Operation with 24/7 Monitoring: We always make sure your data and voice services are safe. All data (including VoIP itself) are stored in secured locations of Amazon AWS with 24/7 monitoring provided by CloudTalk experts.

Key Features

With CloudTalk advanced features, your phone experience will get to a whole new level.

  • ACD: Automated smart and efficient queue distribution of inbound calls based on all available data to make sure that callers are always directed to the most qualified agent or agent group.
  • IVR: Create your multi-level interactive voice response (IVR) menu to guide the caller through different options. Make sure they are always directed to the right department, agent or group of agents and that they are receiving relevant information through customized messages.
  • Call Queuing: Create customized call queues. Inbound calls are sorted in call queues based on pre-defined rules and steered to available agents within the right group. Personalized messages are available as well.
  • Call Recording: CloudTalk can automatically make a recording of all calls. Once the call ends, you can listen to it directly from your internet browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.
  • International Numbers: Acquire international numbers (with geographic or non-geographic codes) from more than 160 countries. Local phone numbers allow customers from abroad to call you at standard local rates or free of charge.
  • Real-time Customer Card: Your agents can see all caller information displayed in one place. During the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to deliver top-notch customer service.
  • Callback: If there are any unanswered phone calls, CloudTalk can automatically call your customers back. A missed call from a customer is registered in the system, which will later dial the customer’s number until the agent and the customer are successfully connected.
  • Business Hours: Define your business hours and decide when you are available for receiving calls. Outside of these hours, you can choose a special personalized absence message, redirect calls to a different phone number or answering machine or even use various combinations.

What is CloudTalk Missing?

According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.

What Type of Business is It Best For?

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.4/5 – 260 reviews

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4.4/5 – 840 reviews

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4.4/5 – 310 reviews

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4.5/5 – 260 reviews

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#2 Aircall

Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface.

Aircall’s benefits

Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.

Key Features:

  • Automatic Call Distribution
  • Call Monitoring
  • Call Transfer
  • Call Recording 
  • Call routing

What is Aircall Missing?

Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users. 


#3 Kixie PowerCall

Kixie PowerCall is a Chrome-based advanced sales dialer, with an available contact center solution, which promises to fulfill all your call center needs with options available for inbound, outbound, support, and everything in between. 

Kixie Benefits

Many customers speak highly of Kixie’s speed and convenience, including click-to-call, click-to-text, and easy access to historical data. Some other high points mentioned include great customer service, easy integration with tools like Hubspot, and dialing multiple numbers at once.

Key Features:

  • Click-to-Dial,
  • Click-to-Text, 
  • Live Call Boards, 
  • Sales Leaderboards, 
  • Call Disposition Logging, 
  • Local Presence Dialer,
  • IVR,
  • Ring Groups,
  • Live Call Coaching, 
  • Do-Not-Call Autoblocker

What is Kixie PowerCall Missing?

Kixie lacks many features that you may want to include in your call center operations. For example, conference calling, 24/7 live support, survey/poll management, and skill-based routing are all unavailable with Kixie. 


#4 CallHippo

CallHippo is a cloud-based phone system that enables businesses to manage their sales and customer support operations with ease. The software offers call analytics, call recording, auto-dialing, and more features.

CallHippo’s benefits:

  • Affordable pricing plans to fit different business needs.
  • Integrations with various third-party tools.
  • 24/7 customer support.
  • Mobile application for on-the-go business management.
  • Scalable solutions to grow with the business.

Key Features:

  • Call Analytics: Provides insights into call volume, duration, and more.
  • Call Recording: Records and stores all calls for future reference.
  • Auto-dialing: Automatically dials numbers for sales and support operations.
  • Power Dialer: Maximizes sales teams’ productivity by streamlining outbound calls.
  • IVR System: Offers a menu of options for customers to direct their calls.

What is CallHippo Missing?

CallHippo’s pricing structure can be confusing, and its plans limit the number of concurrent calls per user. Additionally, some users have reported that the software’s mobile application is slow and crashes frequently.


#5 Freshdesk

Freshdesk is a cloud-based customer service software offering various features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.

Freshdesk’s benefits:

  • User-friendly interface and intuitive ticket management system for efficient customer service handling
  • Advanced reporting and analytics tools to track and analyze customer service metrics
  • Customizable workflows and automation capabilities to streamline customer service operations
  • Integration with a range of popular business applications, such as Slack and Salesforce

Key Features:

  • Ticket management: Allows support agents to track, manage and resolve customer issues effectively.
  • Multi-channel support: Provides customer support via email, phone, chat, social media, and more.
  • Self-service portal: Offers a knowledge base feature to enable customers to find answers to their questions.
  • Automation: Provides automation tools to reduce repetitive tasks and improve agent productivity.
  • Reporting: Provides detailed reports and analytics to help businesses understand their support performance and make data-driven decisions.

What is Freshdesk Missing?

While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.


#6 Grasshopper

Grasshopper is often the go-to VoIP solution for smaller businesses looking for call center software to streamline their operations worldwide. But is their business model so SMB-friendly? Let’s see.

Grasshopper’s benefits

  • Set up is simple and takes just a few clicks — no IT degree required. 
  • The Solo pricing tier is very affordable, even for companies that are just starting. Furthermore, extensions are unlimited after you reach the Small Business service tier. 
  • There is no need to purchase pricey new equipment. You can run your business from your personal smartphone while keeping it separate from the rest of your life.

Key Features:

  • Voicemail transcription
  • Custom greetings
  • Simultaneous call handling 

What is Grasshopper missing?

However, Grasshopper’s simplicity has a downside: The solution lacks several core VoIP features users may expect, including:

Furthermore, a few users complain that the app could benefit from deeper reporting features.


#7 GoTo Connect

GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.

GoTo Connect’s Benefits

  • Seamless integration with other GoTo products for improved communication.
  • Provides a unified communication solution for remote teams.
  • Offers an easy-to-use interface for call management and administration.
  • Provides scalable solutions for businesses of all sizes.
  • Excellent customer support.

Key Features:

  • Voice and video calling: Make and receive calls from anywhere.
  • Screen sharing: Share screens with others to collaborate on documents and presentations.
  • Virtual meetings: Host and join virtual meetings from any device.
  • Call management: Manage calls and voicemails through an intuitive interface.
  • Mobile app: Access GoTo Connect features from a mobile device.

What is GoTo Connect Missing?

GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may be a disadvantage for some businesses.

What Type of Business Is It Best For?

GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution that can support remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration, as well as excellent customer support.


#8 Nextiva

Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.

Nextiva Benefits

Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.

Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach. 

Furthermore, 24/7 support means agents are always on hand to assist you.

Key Features:

  • Unlimited Calling
  • Video Conference Recordings
  • Mobile & Desktop Apps
  • Workflow Optimization
  • Omnichannel Communications

What is Nextiva Missing?

Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:

  • Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users are able to connect your VoIP telephony system with thousands of non-native systems. 
  • Prices: Many consider Nextiva’s prices high, especially for small businesses.

What Type of Business Is It Best For?

Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.


#9 Talkdesk

Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.

Talkdesk’s benefits:

  • Easy to set up and use.
  • Wide range of features and integrations.
  • 24/7 customer support.
  • Advanced analytics and reporting tools.
  • Voice and screen recording for quality assurance.

Key Features:

  • Call routing: Route calls based on skills, language, and more.
  • Interactive Voice Response (IVR): Provide customers with options.
  • Workforce management: Schedule and manage agents and their tasks.
  • Real-time monitoring: Monitor calls and agents in real-time.
  • Voice and screen recording: Record calls and screens for quality assurance.

What is Talkdesk Missing?

Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available. 


#10 Mitel

Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.

Mitel’s Benefits:

Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale with your business, without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to, should anything ever go wrong. 

Key Features:

  • Call forwarding to mobile numbers 
  • Video conferencing 
  • Drag-and-drop call flow designer

What is Mitel Missing?

Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some. 

What Type of Business Is It Best For?

Mitel is best suited to enterprise-level businesses looking to maximize the productivity of their call center agents.


Pricing per Request.

#11 RingCentral

When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself. 

RingCentral’s Benefits

RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.

Key Features:

  • SIP Trunking
  • IVR
  • Call Recording
  • Call Routing
  • Contact Management

What is RingCentral Missing?

Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require. 

features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.

The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost. 

Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee. 

RingCentral UI is also not always the friendliest to work with.

What Type of Business Is It Best For?

RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.


#12 Five9

Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.

Five9’s benefits:

  • Offers an all-in-one cloud contact center solution.
  • Omnichannel support for a seamless customer experience.
  • Advanced workforce optimization features for improved agent productivity.
  • Robust reporting and analytics capabilities.
  • Easily integrate with other software.

Key Features:

  • Omnichannel Support: Enables interaction across all channels.
  • Workforce Optimization: Improves agent productivity and engagement.
  • Reporting and Analytics: Provide insights to improve performance.
  • Integrations: Easily connect with other software.
  • All-in-one Solution: Offers an all-in-one cloud contact center solution.

What is Five9 Missing?

Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.


#13 Dialpad

Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams. 

Dialpad’s Benefits

Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more. 

With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.

Key Features:

  • Call Recording
  • Machine Learning
  • Call Analysis
  • Customer Scoring
  • Call Routing

What is Dialpad Missing?

While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually. 

The Preferred agent feature only works through API. 

Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.

The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.

What Type of Business Is It Best For?

Any size of sales organization looking to drive agent efficiency and speed up ramp times.


#14 Twilio

Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.

Twilio’s benefits:

  • Scalable and flexible platform.
  • Wide range of communication channels.
  • Extensive documentation and support.
  • Advanced analytics and reporting tools.
  • Robust security features.

Key Features:

  • Programmable Voice: Make and receive calls with APIs.
  • Programmable SMS: Send and receive SMS messages with APIs.
  • Programmable Chat: Embed chat into web and mobile apps.
  • Video: Add video capabilities to web and mobile apps.
  • Flex: A fully programmable contact center platform.

What is Twilio Missing?

Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.


#15 Zendesk

Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.

Zendesk’s Benefits

  • User-friendly interface.
  • Multiple channels for customer support.
  • AI-powered automation and analytics.
  • Flexible pricing plans to suit different business sizes.
  • Integrated customer relationship management (CRM).

Key Features

  • Ticketing: Organize customer requests and track their progress.
  • Live chat: Interact with customers in real time.
  • Call center software: Route calls and manage agents effectively.
  • Self-service options: Allow customers to help themselves.
  • Analytics: Monitor performance and identify areas for improvement.

What is Zendesk Missing?

Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.


#16 Channels

Channels is a platform that lets teams collaborate in real time, improving productivity. Here’s how it can benefit your business and what it offers:

Channel’s benefits

  • Centralizes communication with teams, clients, and customers.
  • Offers project management, file sharing, and task assignments in one platform.
  • Integrates with popular business software like Slack and Trello.
  • Offers fast and reliable customer support.
  • Provides advanced security features for sensitive business information.

Key Features

  • Real-time messaging: Chat and message team members, clients, and customers.
  • File sharing: Share files and documents with team members and external collaborators.
  • Task management: Assign and track tasks with team members.
  • Project management: Plan, track, and manage projects with team members.
  • Custom integrations: Connect Channels with other business software for seamless workflows.

What is Channels Missing?

Channels doesn’t have advanced calling features like call recording and analytics. It also doesn’t integrate with widely-used software like Salesforce and Hubspot.


#17 Cisco

Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money? 

Cisco’s benefits

Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.

Key features

  • Security (ASA firewall, ISE for identity and access management, cloud-based Cisco Umbrella security platform)
  • Comprehensive network visibility and analytics capabilities (NAE, Cisco Tetration, Stealthwatch products)
  • Wide range of cloud networking solutions
  • Network Virtualization technology
  • Interoperability
  • Mobility
  • Internet of Things (IoT)

What is Cisco missing?

Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including

  •  an autodialer,
  •  ACD,
  •  IVR,
  •  SIP trunking,
  •  call tagging, and more.


#18 Ringover

Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.

Ringover’s benefits

  • Easy to set up and use.
  • Integrations with various third-party tools.
  • 24/7 customer support.
  • Mobile application for on-the-go business management.
  • Advanced analytics and reporting tools.

Key Features

  • Call Recording: Records and stores all calls for future reference.
  • IVR System: Offers a menu of options for customers to direct their calls.
  • Real-Time Monitoring: Allows managers to monitor calls and agents in real time.
  • Multichannel Communication: Offers voice, chat, and video options for communication.
  • Analytics and Reporting: Provides data-driven insights into call volume and agent performance.

What is Ringover Missing?

Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.


#19 Vonage

Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.

Vonage’s benefits

  • The Virtual Receptionist automatic attendant feature allows calls to be forwarded to other departments.
  • Moreover, businesses can provide callers with alternatives for call routing that let them use either their name or an extension to dial. Before having their calls routed to a department, callers can also use the company directory.
  • Even when businesses use cloud services that consume a lot of bandwidth, such as collaboration, chat, and video tools, Vonage’s network optimization features ensure call continuity and call quality.

Key features:

  • Stability and reliability
  • Auto-attendant
  • CRM integrations
  • Voice and video conferencing
  • Call forwarding services

What is Vonage missing?

Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers. 

Vonage pricing also includes many hidden fees that make the service far more expensive than expected. 

This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.


#20 Bitrix24

Bitrix24 is a solution if you are looking for comprehensive business management software to streamline your business operations. The software offers various tools to manage workflows, communication, and customer relationships in one centralized platform, making it easier for businesses to enhance their overall productivity and efficiency.

Bitrix’s benefits

  • All-in-one solution for business management, including CRM, project management, communication, and collaboration tools.
  • Advanced automation features streamline workflows and reduce manual tasks.
  • Customizable platform with various integrations to meet specific business needs.
  • Excellent customer support with 24/7 live chat and phone support.
  • Free plan available for small teams.

Key Features

  • CRM: Manage customer relationships and track sales pipelines.
  • Project management: Plan, track and manage projects with team members.
  • Communication tools: Chat, video calls, and screen sharing with team members and clients.
  • Social network: Create an internal social network for teams to collaborate and share knowledge.
  • Customizable workflows: Automate business processes and workflows with drag-and-drop automation.

What is Bitrix24 Missing?

Bitrix24 may not be suitable for businesses that require advanced CRM features, such as predictive analytics and lead scoring. Also, it may not integrate with some widely-used software such as Salesforce and Hubspot.


#21 Avaya

Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market. 

Avaya’s Benefits:

Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.

Key Features:

  • Smart dialer
  • automatic call recordings
  • speech to text
  • coaching and barging
  • Bring your own carrier available or porting
  • SMS available

What is Avaya Missing?

Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible

Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.

What Type of Business is It Best For?

Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.


How Businesses Use Customer Service Phone Systems

Streamline Call Routing

Let customers reach the right department or agent quickly and easily with skill-based and geographic routing and IVR. Take full advantage of automation and Improve your call efficiency and customer satisfaction.

Enable Remote Work

Give your employees the means to do their best work wherever they feel most comfortable. Equip them with CloudTalk’s mobile app, set up custom routing to their remote devices in moments, and ensure seamless communication with customers 24/7.

Reach Customers on Their Favorite Channels

Diversify your company communications across voice calls, video calls, instant messaging, and even SMS. Connect with customers where they’re most likely to be receptive to your message and boost your conversion rates.

Get Inspired by the Success of Glovo

How We Helped Glovo Make +200k Internation Calls in 3 Months 

As the fastest-growing delivery player in Europe, Western Asia, and Africa, Glovo is an ambitious app that gets users whatever they need at any time of day. With food at the core of its business, the Barcelona-based company has grown exponentially and now delivers over 100M+ orders annually, operating in 22 countries and 250+ cities.

With a team across various countries, Glovo needed user-friendly phone software that offers local phone numbers in every market it operates while covering all advanced calling features on which the business relies.

Glovo set out to find a solution that provides superior call quality, delivers a full package of advanced calling features, and acts as a one-stop-shop tool. That means allowing external agents to call couriers and giving those couriers access to all necessities (sending emails, SMS, etc.). Everything had to run smoothly and without the need for additional tools.

And that’s when the company founded CloudTalk. In just 3 months, the Glovo team has made 200,000+ inbound and outbound client calls using 30 international numbers, having spent 3,000+ minutes on inbound calls and 145,000+ minutes on outbound calls.

The team’s efficiency and costs have improved drastically, to the point that the onboarding of couriers is now practically automatic.


What is the phone system for call center?

Phone system is a communication system, to handle and route incoming and outgoing calls. These make customer service and sales processes easier. Typical call center phone system capabilities include the ability to manage and monitor call volume and call times, as well as automatic call distribution, call routing, voicemail, and caller ID. Additionally, advanced call center phone systems have features like call scripting, call recording, and real-time analytics.

What are the types of phone systems?

1# On-Premises Call Center Phone Systems
2# Cloud-Based Call Center Phone Systems
3# Hybrid Call Center Phone Systems

Learn more about the difference between on premise vs. cloud-based call center software here.

How to choose a call center phone software?

When choosing a call center phone system, you should take the following aspects into consideration:

– Call quality and uptime
– Call center features
– Security
– Integrations
– Call center software pricing plans 

Read our guide if you want to learn more.

How can you transform customer experience with a call center system?

You can transform customer experience with the following call center system strategies:

#1 Be more personal in emails
#2 Provide high-quality customer support
#3 Use customer feedback for improvement
#4 Develop personalized content
#5 Make your contact details clearly visible
#6 Optimize your identity and website design
#7 Make your call center more efficient
#8 Emphasize mobile customer support
#9 Have a Live Chat feature
#10 Enhance the experience
#11 Embrace an omnichannel experience
#12 Use customer journey mapping

Find out more in this article!

How much does a contact center phone system cost?

The cost of your call center phone system depends on the number of phone numbers, users, features, and software delivery model. Cloudtalk’s pricing starts at $25 per user monthly.

What is the best CRM to implement in a call center?

There are crucial factors that your company has to take into account while assessing a CRM.
These factors consist of:

– Number of agents the CRM can support
– Pricing
– Features
– Customization
– Ease of use
– Fast implementation

Read the most comprehensive guide to CRM solutions in 2023. 

What are examples of telephone systems?

– Landline phone systems
– Mobile networks
– Virtual phone services
– Self-hosted VoIP
– Cloud-based VoIP
– Hybrid phone systems 

Read more here.


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