Reduce costs by up to 33% while leveraging 75+ advanced automation features to deliver tailored service for each caller. Outperform both your competition and customer expectations.
4,000+ innovative companies run on CloudTalk call center software
CloudTalk offers a wide range of enterprise-level call center software features at a startup-friendly price.
Don’t have your agents spend a minute more on unproductive, repetitive tasks. Automate significant parts of their workflow and give them access to all necessary information in one place. All it takes is centralizing your tools with CloudTalk’s 35+ integrations for the most popular software on the market.
Make sure a single call is all a customer needs to solve their problems. Design custom call flows tailored to your business via CFD and leverage skill-based routing to ensure callers reach the right person on the first try.
Check 21 of the best Next-Gen Providers in 2023 to help you decide which one fits you the most.
#1 CloudTalk
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
CloudTalk Voice provides high-quality offers, care, and service, all included in our business phone system solution.
With CloudTalk advanced features, your phone experience will get to a whole new level.
According to our users, CloudTalk Analytics needed remastering in order to give users more precise data. That is why we launched a new version of Analytics with in-depth insights into your calls, including call steps, reasons for missed calls, and much more.
CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it’s used in sales for outbound calls and in customer service for inbound calls.
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.4/5 – 260 reviews
4.4/5 – 840 reviews
4.4/5 – 310 reviews
4.5/5 – 260 reviews
#2 Aircall
Aircall is an advanced calling solution used by 15,000+ clients. It’s designed to speed up sales processes, boost communication with prospects, and close more deals. You can automatically dial multiple candidates in a back-to-back queue and surface crucial contact information directly within the phone interface.
Aircall excels when it comes to automation. The provider also features many useful integrations, including Intercom, Pipedrive, and Zapier. Furthermore, it offers Advanced automation tools, user-friendly apps, and reliable customer support.
Aircall lacks some essential video-calling features. Webinar hosting and screen-sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration for users.
#3 Kixie PowerCall
Kixie PowerCall is a Chrome-based advanced sales dialer, with an available contact center solution, which promises to fulfill all your call center needs with options available for inbound, outbound, support, and everything in between.
Many customers speak highly of Kixie’s speed and convenience, including click-to-call, click-to-text, and easy access to historical data. Some other high points mentioned include great customer service, easy integration with tools like Hubspot, and dialing multiple numbers at once.
Kixie lacks many features that you may want to include in your call center operations. For example, conference calling, 24/7 live support, survey/poll management, and skill-based routing are all unavailable with Kixie.
#4 CallHippo
CallHippo is a cloud-based phone system that enables businesses to manage their sales and customer support operations with ease. The software offers call analytics, call recording, auto-dialing, and more features.
CallHippo’s pricing structure can be confusing, and its plans limit the number of concurrent calls per user. Additionally, some users have reported that the software’s mobile application is slow and crashes frequently.
#5 Freshdesk
Freshdesk is a cloud-based customer service software offering various features for managing customer inquiries and support requests. It includes a variety of channels for customer communication, such as email, phone, social media, and live chat.
While Freshdesk is a comprehensive helpdesk solution, it lacks some features that businesses may require. For example, Freshdesk does not offer an agent interface or an auto-dialer.
#6 Grasshopper
Grasshopper is often the go-to VoIP solution for smaller businesses looking for call center software to streamline their operations worldwide. But is their business model so SMB-friendly? Let’s see.
However, Grasshopper’s simplicity has a downside: The solution lacks several core VoIP features users may expect, including:
Furthermore, a few users complain that the app could benefit from deeper reporting features.
#7 GoTo Connect
GoTo Connect is a frequent go-to choice for scaling businesses. Let’s take a closer look at this VoIP provider’s offering, examine its strengths and weaknesses, and determine whether it delivers on its promises.
GoTo Connect does not provide advanced call center features such as Automatic Call Distribution (ACD), skill-based routing, or smart dialers. It also does not provide local phone numbers for all countries, which may be a disadvantage for some businesses.
GoTo Connect is an ideal solution for small to medium-sized businesses looking for a unified communication solution that can support remote teams. It’s also suitable for businesses that need an easy-to-use interface for call management and administration, as well as excellent customer support.
#8 Nextiva
Nextiva is a big player in the VoIP market, providing services to more than 15,000 customers. Nextiva is widely regarded as user-friendly — users can start calling within minutes thanks to a simple and intuitive setup process. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and much more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, 24/7 support means agents are always on hand to assist you.
Although Nextiva is a well-known VoIP solution, there are some issues you should know about when considering this provider:
Businesses that need a robust, secure and reliable enterprise phone system that works across every device and comes with advanced features like video conferencing, mobile app, call recording, and more.
#9 Talkdesk
Talkdesk is a cloud-based contact center solution that enables businesses to provide customer support via phone, email, chat, and social media. It offers a range of features such as call routing, IVR, and workforce management and is used by companies of all sizes.
Talkdesk doesn’t offer conference calling or auto-attendants, which may be a disadvantage for sales teams. Additionally, some users have reported that the platform can be slow and prone to technical issues. There’s also no free trial available.
#10 Mitel
Mitel’s VoIP product, MiVoice Business, provides users with a comprehensive calling platform capable of meeting both their sales and customer support needs.
Mite’ls list of features offers a number of benefits to users, improving their efficiency and productivity, regardless of whether they work from the comfort of their home or the office. The phone system was designed with flexibility in mind, making it easy to scale with your business, without breaking the bank. What’s more, Mitel pays close attention to their customer experience, so you’ll always have someone to talk to, should anything ever go wrong.
Reviewers on G2 have complained about connectivity issues with this service. The interface can also be difficult to navigate for new users, according to some.
Mitel is best suited to enterprise-level businesses looking to maximize the productivity of their call center agents.
Pricing per Request.
#11 RingCentral
When you think about VoIP telephony solutions, RingCentral is probably among the first ones that come to your mind. It’s no wonder the company has been on the market for over 20 years and has built quite a reputation for itself.
RingCentral has a great variety of features and offers HD-quality voice and video. The provider is a good fit for enterprises since it offers an omnichannel experience and lead qualification tools, as well as management, collaboration, and performance features – all in a single software.
Despite all the positives, RingCentral does lack quite a few essential tools that modern businesses require.
features like native sentiment analytics, Speech-to-Text transcription, smart dialers or Skill-based routing are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
The Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest to work with.
RingCentral MVP is a flexible cloud-based solution which is ideal for businesses of all sizes.
#12 Five9
Five9 is a cloud-based contact center solution that offers a range of features for customer service and sales teams. These include omnichannel support, workforce optimization, reporting and analytics, and more.
Five9’s pricing can be higher compared to some other contact center solutions in the market, which may make it less attractive to some businesses. Additionally, some users have reported issues with the platform’s call quality.
#13 Dialpad
Unless you’re new to the VoIP telephony market, you’ll surely have heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base make it a great deal for customer support teams.
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%. You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and much more.
With Dialpad, you can call to the US and Canada for free and from anywhere in the world. Inbound and outbound calling within your country is also free of charge. The provider has a modern, well-organized UI, plenty of training videos and a well-built mobile application.
While Dialpad does offer a Power dialer, it lacks a Smart dialer and a Predictive dialer. The Power dialer feature is limited, as it only works in conjunction with Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial phone numbers manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for its Call flow designer. Furthermore, you can’t send SMS messages outside of the US and Canada, although this feature will soon become available to those in the UK.
The provider offers a pretty limited integration stack, and Voicemail drop comes only with Dialpad Sell.
Any size of sales organization looking to drive agent efficiency and speed up ramp times.
#14 Twilio
Twilio is a cloud communications platform that enables businesses to communicate with customers via voice, SMS, and messaging apps. It offers developers a range of tools and APIs to build and customize communication workflows.
Some users have reported that the platform can be difficult to navigate, especially for non-developers. The pricing can also be confusing, as it charges for each API call, which can add up quickly for high-volume usage.
#15 Zendesk
Zendesk is a customer service and engagement platform designed to improve the customer experience. It offers a range of features such as ticketing, chat, and call center software.
Some users have reported slow response times from support, and the platform may be difficult to navigate for some. Advanced reporting features may also be limited for some businesses.
#16 Channels
Channels is a platform that lets teams collaborate in real time, improving productivity. Here’s how it can benefit your business and what it offers:
Channels doesn’t have advanced calling features like call recording and analytics. It also doesn’t integrate with widely-used software like Salesforce and Hubspot.
#17 Cisco
Cisco is one of the biggest and most well-established companies on the market. Its Webex applications for meetings and VoIP come with big expectations. Is it worth the money?
Cisco is a reliable solution designed to help companies maximize the performance of their employees. It helps businesses scale easily as they grow. Cisco also provides high-level security through encryption, authentication, and access control to protect against cyber attacks. Another advantage is management tools for easy monitoring, management, and configuration. Furthermore, the provider is a cost-effective solution that saves money on both software and hardware.
Unfortunately, if you’re looking for a VoIP solution, you’ll have to contact Cisco’s sales team because this option is only available for custom Enterprise plans. And even then, it lacks several vital features, including
#18 Ringover
Ringover is a cloud-based phone system that offers a range of features to enhance business communications, including call recording, IVR, and analytics. The software provides multichannel communication options, including voice, chat, and video.
Ringover’s pricing plans can be expensive for small businesses, and its customer service can be slow to respond. Additionally, some users have reported issues with the software’s call quality and reliability.
#19 Vonage
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable market leader reputation.
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
#20 Bitrix24
Bitrix24 is a solution if you are looking for comprehensive business management software to streamline your business operations. The software offers various tools to manage workflows, communication, and customer relationships in one centralized platform, making it easier for businesses to enhance their overall productivity and efficiency.
Bitrix24 may not be suitable for businesses that require advanced CRM features, such as predictive analytics and lead scoring. Also, it may not integrate with some widely-used software such as Salesforce and Hubspot.
#21 Avaya
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
Avaya offers an omnichannel experience with high-quality interactions across voice and digital channels — all in a single desktop view. It increases efficiency through automation, and provides advanced analytics for customer behavior insights. The provider lets businesses improve customer experience via a wide range of features. Avaya also offers easy scalability that allows businesses to increase customer service capabilities. Furthermore, it reduces costs thanks to eliminating redundant manual tasks.
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
Avaya is best for businesses that require a robust communication platform, such as contact centers, large corporations, and organizations with multiple locations. It is also well-suited for small and medium-sized businesses that need a reliable and secure system to facilitate communication between employees, customers, and partners.
Streamline Call Routing
Let customers reach the right department or agent quickly and easily with skill-based and geographic routing and IVR. Take full advantage of automation and Improve your call efficiency and customer satisfaction.
Enable Remote Work
Give your employees the means to do their best work wherever they feel most comfortable. Equip them with CloudTalk’s mobile app, set up custom routing to their remote devices in moments, and ensure seamless communication with customers 24/7.
Reach Customers on Their Favorite Channels
Diversify your company communications across voice calls, video calls, instant messaging, and even SMS. Connect with customers where they’re most likely to be receptive to your message and boost your conversion rates.
As the fastest-growing delivery player in Europe, Western Asia, and Africa, Glovo is an ambitious app that gets users whatever they need at any time of day. With food at the core of its business, the Barcelona-based company has grown exponentially and now delivers over 100M+ orders annually, operating in 22 countries and 250+ cities.
With a team across various countries, Glovo needed user-friendly phone software that offers local phone numbers in every market it operates while covering all advanced calling features on which the business relies.
Glovo set out to find a solution that provides superior call quality, delivers a full package of advanced calling features, and acts as a one-stop-shop tool. That means allowing external agents to call couriers and giving those couriers access to all necessities (sending emails, SMS, etc.). Everything had to run smoothly and without the need for additional tools.
And that’s when the company founded CloudTalk. In just 3 months, the Glovo team has made 200,000+ inbound and outbound client calls using 30 international numbers, having spent 3,000+ minutes on inbound calls and 145,000+ minutes on outbound calls.
The team’s efficiency and costs have improved drastically, to the point that the onboarding of couriers is now practically automatic.
Phone system is a communication system, to handle and route incoming and outgoing calls. These make customer service and sales processes easier. Typical call center phone system capabilities include the ability to manage and monitor call volume and call times, as well as automatic call distribution, call routing, voicemail, and caller ID. Additionally, advanced call center phone systems have features like call scripting, call recording, and real-time analytics.
1# On-Premises Call Center Phone Systems
2# Cloud-Based Call Center Phone Systems
3# Hybrid Call Center Phone Systems
Learn more about the difference between on premise vs. cloud-based call center software here.
When choosing a call center phone system, you should take the following aspects into consideration:
– Call quality and uptime
– Call center features
– Security
– Integrations
– Call center software pricing plans
Read our guide if you want to learn more.
You can transform customer experience with the following call center system strategies:
#1 Be more personal in emails
#2 Provide high-quality customer support
#3 Use customer feedback for improvement
#4 Develop personalized content
#5 Make your contact details clearly visible
#6 Optimize your identity and website design
#7 Make your call center more efficient
#8 Emphasize mobile customer support
#9 Have a Live Chat feature
#10 Enhance the experience
#11 Embrace an omnichannel experience
#12 Use customer journey mapping
The cost of your call center phone system depends on the number of phone numbers, users, features, and software delivery model. Cloudtalk’s pricing starts at $25 per user monthly.
There are crucial factors that your company has to take into account while assessing a CRM.
These factors consist of:
– Number of agents the CRM can support
– Pricing
– Features
– Customization
– Ease of use
– Fast implementation
– Landline phone systems
– Mobile networks
– Virtual phone services
– Self-hosted VoIP
– Cloud-based VoIP
– Hybrid phone systems
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