3CX vs 8×8

Name: 3CX vs 8×8 - CloudTalk
Brand: CloudTalk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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3CX vs 8×8 and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

Cloudtalk

$25 – $50

35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 free local number for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and a dedicated account manager option.

Pinned

3CX

$150 – $270

16 CRMs including Salesforce, Freshdesk, MS Dynamics, MS 365, Zendesk, or Hubspot.

Available in all plans.

Does not mention this feature.

Yes, in Pro and Enterprise plans.

1 free local number for each plan.

Does not mention this feature.

Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase.

8×8

$15 – $133

Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack.

Does not mention this feature.

All plans support extensions.

Available in all plans.

Available in X2 and X4 plans, missing in a basic 8X8 Express.

1 free local number for each plan.

Yes, also offers predictive and power dialers.

Offers support via phone, chat, chatbots and knowledge base articles.

Discuss the detailed comparison and choose your winner.

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3CX vs 8×8

Pricing: Which Service
Fits Your Budget?

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Offers 3 plans. Costs range between $150 and $270 annually. 3CX does not offer monthly billing. 3CX also offers free forever and 1-year free plans.

8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.

From a monetary point of view, 8×8 is a cheaper solution. Unlike 3CX, it also offers a monthly subscription.

Result

Features: Which Phone System
Powers Your Team Better?

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Offers 40+ features. 3CX’s biggest draw is the freedom of choice it offers – users can choose the hardware they use and whether they want to host the VoIP themselves or not. The platform also has great video conferencing capabilities.

EWith the same amount of features as 3 CX– 40+ – you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.

Overall, 8×8 may not be as flexible as 3CX, but its tool kit has a colorful palette of advanced features that today’s businesses need to grow.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Scored 4.5 / 5 on Capterra (254 reviews) and reached a 4.4 out of 5 rating on G2 (386 reviews). Customers see 3CX as an overall great solution. The only notable issues included a glitchy mobile app and confusing UI.

On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series that received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.

The provider ranks higher on both G2 and Capterra with significantly more reviews.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to 3CX and 8×8

While both 3CX and 8×8 come with around 40 features, we have you covered with 35+ advanced tools to serve and support all business needs.

CloudTalk provides you with more advanced automation and calling features compared to the basic 3CX experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.

Some people aren’t truly satisfied with a 8×8 phone application. We launched our remastered CloudTalk Go app that works seamlessly as a call center inside of your pocket. It allows you to call with ease from anywhere.

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Pricing: Transparent memberships for businesses of any size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 35+ features, users will appreciate advanced call distribution options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group.

CloudTalk also offers profound analytics features. Do you need more than standard statistics? Custom reporting uses filters to view data according to your needs.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround

3CX vs 8×8