Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
|
3CX |
8x8 |
CloudTalk |
|
|---|---|---|---|
| Annual price overview (per user/per month) | $150 - $270 | $15 - $133 | $25 - $50 |
| Integrations | 16 CRMs including Salesforce, Freshdesk, MS Dynamics, MS 365, Zendesk, or Hubspot. | Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack. | 40+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom. |
| Open API | Yes | Does not mention this feature. | Yes |
| Extensions | Available in all plans. | All plans support extensions. | Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Does not mention this feature. | Available in all plans. | Yes, from a starter pack. |
| Call recording | Yes, in Pro and Enterprise plans. | Available in X2 and X4 plans, missing in a basic 8X8 Express. | Available in all plans. |
| Local numbers | 1 free local number for each plan. | 1 free local number for each plan. | 1 free local number for each plan. |
| Smart dialer | Does not mention this feature. | Yes, also offers predictive and power dialers. | Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Hosted users can access 24/7 support. Tech support is available for partners or a $75 ticket purchase. | Offers support via phone, chat, chatbots and knowledge base articles. | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and a dedicated account manager option. |
Offers 3 plans. Costs range between $150 and $270 annually. 3CX does not offer monthly billing. 3CX also offers free forever and 1-year free plans.
8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.
From a monetary point of view, 8×8 is a cheaper solution. Unlike 3CX, it also offers a monthly subscription.
Offers 40+ features. 3CX’s biggest draw is the freedom of choice it offers – users can choose the hardware they use and whether they want to host the VoIP themselves or not. The platform also has great video conferencing capabilities.
EWith the same amount of features as 3 CX– 40+ – you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.
Overall, 8×8 may not be as flexible as 3CX, but its tool kit has a colorful palette of advanced features that today’s businesses need to grow.
Scored 4.5 / 5 on Capterra (254 reviews) and reached a 4.4 out of 5 rating on G2 (386 reviews). Customers see 3CX as an overall great solution. The only notable issues included a glitchy mobile app and confusing UI.
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series that received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.
The provider ranks higher on both G2 and Capterra with significantly more reviews.
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While both 3CX and 8×8 come with around 40 features, we have you covered with 70+ advanced tools to serve and support all business needs.
CloudTalk provides you with more advanced automation and calling features compared to the basic 3CX experience. With tools like Power Dialer, IVR, ACD, and skill-based routing, you can automate a large portion of your calling process, saving time and resources.
Some people aren’t truly satisfied with a 8×8 phone application. We launched our remastered CloudTalk Go app that works seamlessly as a call center inside of your pocket. It allows you to call with ease from anywhere.
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70+ features, users will appreciate advanced call distribution options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group.
CloudTalk also offers profound analytics features. Do you need more than standard statistics? Custom reporting uses filters to view data according to your needs.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
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