3CX vs. RingCentral: Which One Is Best For Your Business?

3CX vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

3CX vs RingCentral

and How They Compare to CloudTalk

	3CX	RingCentral	CloudTalk
Annual Price Overview	$150 - $270	$19.99 - $49.99	$25 - $50
Free Trial	Yes - 1 year. Doesn't require a credit card.	Yes - 30 days. Requires a credit card.	Yes - 14 days. Doesn't require a credit card.
Integrations	16 CRMs include Salesforce, Freshdesk, MS Dynamics, MS 365, Zendesk, or Hubspot.	Basic integrations from second - Standard plan. Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.	Yes, compatible with both Android and iOS.
Minimum Amount of Users	One user within all plans.	One user within all plans.	One user within all plans. CloudTalk has no maximum number of users.
Extensions	Yes.	Yes.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes.	Yes.	Yes, from a starter pack.
Call Recording	Yes, in Pro and Enterprise plans.	On demand in Essential and Standard, included only in Premium and Ultimate plans.	Yes, available in all plans.
Call Tagging	Does not mention this feature.	Does not mention this feature.	Yes.
Local Numbers	Yes.	Available as an add-on.	1 local number free for each plan.
Toll-free Numbers	Yes.	Yes.	Yes, available in all plans.
Smart Dialer	Does not mention this feature.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Automated Call Distribution (ACD)	Yes.	Yes.	Yes.
Open API	Yes.	Yes.	Yes.
Customer Support Options	Offers community forums, online guides, and YouTube channel. Hosted users can access 24/7 support. Tech support available for partners or a $75 ticket purchase.	Offers live chat, community forums, online support cases, and FAQs.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner.

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3cx vs RingCentral

Pricing: Which Service Fits Your Budget?

3CX

Offers 3 plans. Costs range between $150 and $270 annually. 3CX does not offer monthly billing.

RingCentral

Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.

Pricing winner:
RingCentral

RingCentral is a more affordable solution for startups and small businesses.

Features: Which Phone System Powers Your Team Better?

3CX

Its biggest draw is freedom of choice in hardware and hosting. The platform also has great video conferencing capabilities.

RingCentral

Flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.

Features winner:
RingCentral

When it comes to advanced tools, RingCentral stands out. It is especially helpful in handling massive business call traffic. It also offers many developer tools.

Customer Satisfaction: Which Service Has the Happiest Customers?

3CX

Scored 4.5 / 5 on Capterra (254 reviews) and reached a 4.4 out of 5 rating on G2 (386 reviews). Customers see 3CX as an overall great solution. The only notable issues included a glitchy mobile app and confusing UI.

RingCentral

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.

Customer Satisfaction winner: 3CX

Despite the lower number of reviews, it’s difficult to argue against the overwhelming amount of positive feedback. By all accounts, it seems 3CX is a hidden VoIP gem.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to 3CX and RingCentral

Unlike 3CX, CloudTalk offers excellent experiences across all platforms. Our software is designed to be easy and enjoyable to use, and we offer a wide range of support options should you encounter any issues.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

CloudTalk is a winner in terms of advanced analytics. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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