8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.
3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.
Although Grasshopper’s higher plans are cheaper, 8×8 offers a more affordable entry point.
With the 40+ features, you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.
Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive fax – a feature that some clients might still need.
8×8 offers more features, and the selection of auto-dialers (Preview, Progressive, Predictive) make 8×8 a significantly better tool for teams with a large number of outgoing calls.
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.
Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.
Customer Satisfaction winner: Grasshopper
Grasshopper customers are overall more satisfied with the product than 8×8 users and find the use of the software easier.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to 8×8 and Grasshopper
While 8×8 offers 40+ and Grasshopper only around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Grasshopper or 8×8.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.