8×8 vs Grasshopper: Which One Is Best For Your Business?

8×8 vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

8×8 vs Grasshopper

and How They Compare to CloudTalk

	8x8	Grasshopper	CloudTalk
Annual price overview (per user/per month)	$15 - $133	$26 - $80	$25 - $50
Integrations	Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack.	Integrates with 8 external tools, including Skype, Livechat, and Google Voice.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Does not mention this feature.	Yes	Yes
Extensions	All plans support extensions.	Limited extensions available in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Available in all plans.	Does not mention this feature.	Yes, from a starter pack.
Call recording	Available in X2 and X4 plans, missing in a basic 8X8 Express.	Does not offer any call recording functionality.	Available in all plans.
Local numbers	1 local number free for each plan.	Local number available for all plans.	1 local number free for each plan.
Smart dialer	Yes, also offers predictive and power dialers.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Offers support via phone, chat, chatbots and knowledge base articles.	Customer support via the GoTo platform. Phone support and Knowledge Base articles available.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

8×8 vs Grasshopper

Pricing: Which Service Fits Your Budget?

8×8

8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.

Grasshopper

3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.

Pricing winner:
8×8

Although Grasshopper’s higher plans are cheaper, 8×8 offers a more affordable entry point.

Features: Which Phone System Powers Your Team Better?

8×8

With the 40+ features, you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.

Grasshopper

Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive fax – a feature that some clients might still need.

Features winner:
8×8

8×8 offers more features, and the selection of auto-dialers (Preview, Progressive, Predictive) make 8×8 a significantly better tool for teams with a large number of outgoing calls.

Customer Satisfaction: Which Service Has the Happiest Customers?

8×8

On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.

Grasshopper

Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.

Customer Satisfaction winner: Grasshopper

Grasshopper customers are overall more satisfied with the product than 8×8 users and find the use of the software easier.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to 8×8 and Grasshopper

While 8×8 offers 40+ and Grasshopper only around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.

CloudTalk is significantly cheaper than Grasshopper or 8×8.

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Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk plans range between $25 and $50 user/month paid annually. We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced? Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.