8×8 vs Nextiva

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

8×8 vs Nextiva

and How They Compare to CloudTalk

8x8 Nextiva CloudTalk
Annual Price Overview $15 - $133 $17.95 - $67.95 $25 - $50
Monthly Price Overview $32 - $175 $24.95 - $75.95 $30 - $60
Free Trial
Yes - 30 days free trial for the cheapest 8x8 Express plan. 
 
Other plans only state “Contact sales”.
Yes - 7 days, only for the first plan
 
For the rest of the plans, there is just a demo option.
Yes - 14 days.
Doesn’t require a credit card.
Integrations
Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack.
 
Essential plan only has MS Outlook and Google Contacts integrations.
 
40+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Mobile Application Yes, compatible with both Android and iOS. Yes, compatible with both Android and iOS.
Yes, compatible with both Android and iOS.
Available in Starter plan.
Min/Max amount of users
Standard: unlimited users, but limited features
 
Unlimited users. One user within all plans.
Extensions Does not offer extensions. Extensions available in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Click to call supported by Google Search technology. Yes. Yes, from a starter pack.
Call recording
Available in X2 and X4 plans, missing in a basic 8X8 Express.
Available as an add-on. Available in all plans.
Call tagging Does not mention this feature. Does not mention this feature. Yes.
Local numbers
Unlimited with Standard and Premier plans.  
 
Yes.
1 local number free for each plan.
Toll-free numbers Does not offer any toll-free numbers. Yes. Available in all plans.
Smart dialer Does not mention this feature. Yes.
Yes, also offers predictive and power dialers.
Multi-level IVR Paid additionally, available from X6. IVR available with Nextiva Voice account.
Yes, starting from an Essential plan.
Open API Does not mention this feature. Does not mention this feature. Yes.
Customer support options Displays a chat option with chatbot, and a knowledge base. Comprehensive customer support, including knowledge base, telephone and chat.
Customer support available 24/7.
 
We offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

8×8 vs Nextiva

Pricing: Which Service Fits Your Budget?

8×8

8×8 offers customers a whopping 6 plan options to choose from. The cheapest plan is called “8×8 Express”, and it’ll cost you $15. The company’s most expensive option, the “X8” plan will run you $133 per user per month on an annual plan and $175 per user per month on a monthly plan. 

Nextiva

Nextiva offers its customers 4 plans — the cheapest being $17.99 per user per month and the most expensive being $67.95 per user per month, both billed annually. 

Pricing winner:
Nextiva

Nextiva is king when it comes to pricing. It’s the cheaper overall plan and gives customers quite a bit of bang for their buck, so to speak. 

Features: Which System Powers Your Team Better?

8×8

With 8×8, you can use advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription. 

Nextiva

Nextiva’s biggest draws are advanced IVR and truly professional greetings. If you upgrade to the Enterprise plan or higher tiers, you get unlimited SMS, voice analytics, voice transcription, and a single sign-on.

Features winner: Nextiva

Nextiva is a step above when it comes to features. Their high-tier plans, in particular, have an impressive slate of features.

Customer Satisfaction: Which Service Has the Happiest Customers?

8×8

On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 / 5 with 20 reviews.

Nextiva

Nextiva scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a very straightforward, user-friendly, and flexible solution that requires minimum training. 

Customer Satisfaction winner: Nextiva

Nextiva received a lot of positive feedback from customers, while 8×8’s feedback was more of a mixed bag. 

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How Cloudtalk compares to 8×8 and Nextiva

Users report that 8×8 lacks many call productivity features, such as Click to Call, call recording, or advanced call distribution tools. CloudTalk has them all and more. 

With our Callback tool, you will never miss a customer. If there are any unanswered phone calls, CloudTalk can automatically call your customers back

Our flagship feature, the Smart dialer, automatically compiles a list of numbers and lets you automatically call through them with a single click.

Pricing: Transparent memberships for
businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.