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8×8 vs Nextiva
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
8×8 vs Nextiva and How They Compare to CloudTalk
8 companies
Cloudtalk
$25 – $50
Yes – 14 days.
Doesn’t require a credit card.
35+ CRM, Helpdesk, E-commerce, Sales Automation, Business Intelligence, and other integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Yes, compatible with both Android and iOS.
Available in Starter plan.
One user within all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Yes, from a starter pack.
Available in all plans.
1 local number free for each plan.
Available in all plans.
Yes, also offers predictive and power dialers.
Yes, starting from an Essential plan.
Customer support available 24/7.
We offer email, phone, chat support, and an option of a dedicated account manager.
Nextiva
$17.95 – $67.95
Yes – 7 days, only for the first plan.
For the rest of the plans, there is just a demo option.
Essential plan only has MS Outlook and Google Contacts integrations.
Yes, compatible with both Android and iOS.
Unlimited users.
Extensions available in all plans.
Available as an add-on.
Does not mention this feature.
IVR available with Nextiva Voice account.
Does not mention this feature.
Comprehensive customer support, including knowledge base, telephone and chat.
Discuss the detailed comparison and choose your winner.
8×8 vs Nextiva
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
8×8
8×8 offers customers a whopping 6 plan options to choose from. The cheapest plan is called “8×8 Express”, and it’ll cost you $15. The company’s most expensive option, the “X8” plan will run you $133 per user per month on an annual plan and $175 per user per month on a monthly plan.
Nextiva
Nextiva offers its customers 4 plans — the cheapest being $17.99 per user per month and the most expensive being $67.95 per user per month, both billed annually.
Features: Which Phone System
Powers Your Team Better?
Swipe to see the winner
8×8
With 8×8, you can use advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.
Nextiva
Nextiva’s biggest draws are advanced IVR and truly professional greetings. If you upgrade to the Enterprise plan or higher tiers, you get unlimited SMS, voice analytics, voice transcription, and a single sign-on.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
8×8
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 / 5 with 20 reviews.
Nextiva
Nextiva scored 4.2 / 5 on Capterra (186 reviews) and reached a 4.4 out of 5 rating on G2 (749 reviews). Customers see Nextiva as a very straightforward, user-friendly, and flexible solution that requires minimum training.
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to 8×8 and Nextiva
Users report that 8×8 lacks many call productivity features, such as Click to Call, call recording, or advanced call distribution tools. CloudTalk has them all and more.
With our Callback tool, you will never miss a customer. If there are any unanswered phone calls, CloudTalk can automatically call your customers back.
Our flagship feature, the Smart dialer, automatically compiles a list of numbers and lets you automatically call through them with a single click.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while Dialpad and RingCentral are extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
