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8×8 vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
8×8 vs RingCentral and How They Compare to CloudTalk
8 companies
Cloudtalk
$25 – $50
Yes – 14 days. Doesn’t require a credit card.
35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Yes, compatible with both Android and iOS. Available in a Starter plan.
You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls.
CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits.
Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.
Available in all plans.
Yes, starting from an Essential plan.
Available in all plans, offering Blue (0850) and Green (0800) toll-free numbers.
We offer Smart dialer, Power dialer and Predictive dialer.
Yes. CloudTalk automatically calls back unanswered numbers.
Yes. The Call Masking feature ensures that your personal phone number stays private.
8×8
$15 – $133
Yes – 30 days free trial for the cheapest 8×8 Express plan.
Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack.
Yes, compatible with both Android and iOS.
Offers both audio and video conferencing options.
8×8 has different plans catering to different security compliances, such as HIPAA BAA, FISMA 140-2, FIPS, Privacy Shield and others.
Displays a chat option with chatbot, and a knowledge base.
Available in X2 and X4 plans, missing in a basic 8X8 Express.
Paid additionally, available from X6.
Does not mention this feature.
Preview, Progressive and Predictive dialers offered as a paid option for X6 and X7 plans. Only X8 includes the feature with no additional fees.
Does not mention this feature.
Does not mention this feature.
RingCentral
$19.99 – $49.99
Yes – 30 days. Requires a credit card. Trial is limited to a maximum of five users and two desktop phones.
Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations.
Yes, compatible with both Android and iOS.
Offers audio and video conference calling options. This feature is not included in an Essential plan.
RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready.
Offers live chat, community forums, online support case, and FAQ.
Call recording is on demand until two most expansive plans.
Yes, starting from a second, Standard plan.
Does not mention any advanced dialing possibilities.
Does not mention this feature.
Does not mention this feature.
Discuss the detailed comparison and choose your winner.
8×8 vs RingCentral
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
8×8
8×8 offers 6 plans. Costs range between $15 – $133 paid annually, and $32 – $175 billed monthly.
RingCentral
RingCentral provides 4 plans, ranging between $19.99 and $49.99 if paid annually, $29.99 – $59.99 if paid monthly.
Features: Which Phone System
Powers Your Team Better?
Swipe to see the winner
8×8
8×8 shines in advanced SMS messaging and unlimited international calling. The provider also provides extensive call recording, call forwarding, 3-way calling, and voicemail transcription.
RingCentral
Multilevel IVR is one of the RingCentral’s key features, together with overflow call queues. Furthermore, there is unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
8×8
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series (4 / 5 with 236 reviews) and 8×8 Contact Center (4 / 5 with 20 reviews).
RingCentral
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to 8×8 and RingCentral
Users report that 8×8 lacks many call productivity features. CloudTalk has plenty of them. For example, our flagship feature – Smart dialer – automatically compiles a list of numbers and lets you call through them with a single click.
Some people aren’t truly satisfied with a 8×8 phone application. We launched our remastered CloudTalk Go app that works seamlessly as a call center inside of your pocket. It allows you to call with ease from anywhere.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100+ features, users will appreciate advanced call distribution options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group.
CloudTalk also offers profound analytics features. Do you need more than standard statistics? Custom reporting uses filters to view data according to your needs.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
