8×8 vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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8×8 vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Free trial

Integrations

Mobile Application

Conference calling

Security

Customer support

Call Recording

Multi-level IVR

Open API

Toll-free numbers

Advanced dialers

Automatic Callback

Call masking

Cloudtalk

$25 – $50

Yes – 14 days. Doesn’t require a credit card.

35+ integrations. CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Yes, compatible with both Android and iOS. Available in a Starter plan.

You can schedule conference calls easily in a couple of minutes and invite external contacts. There is no set limit for CloudTalk conference calls.

CloudTalk is ISO 27001:2013 certified. Our system undergoes regular third-party independent audits.

Customer support available 24/7. We offer email, phone, chat support, and an option of a dedicated account manager.

Available in all plans.

Yes, starting from an Essential plan.

Available in all plans, offering Blue (0850) and Green (0800) toll-free numbers.

We offer Smart dialer, Power dialer and Predictive dialer.

Yes. CloudTalk automatically calls back unanswered numbers.

Yes. The Call Masking feature ensures that your personal phone number stays private.

Pinned

8×8

$15 – $133

Yes – 30 days free trial for the cheapest 8×8 Express plan.

Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack.

Yes, compatible with both Android and iOS.

Offers both audio and video conferencing options.

8×8 has different plans catering to different security compliances, such as HIPAA BAA, FISMA 140-2, FIPS, Privacy Shield and others.

Displays a chat option with chatbot, and a knowledge base.

Available in X2 and X4 plans, missing in a basic 8X8 Express.

Paid additionally, available from X6.

Does not mention this feature.

Preview, Progressive and Predictive dialers offered as a paid option for X6 and X7 plans. Only X8 includes the feature with no additional fees.

Does not mention this feature.

RingCentral

$19.99 – $49.99

Yes – 30 days. Requires a credit card. Trial is limited to a maximum of five users and two desktop phones.

Essential plan: no integrations. Standard plan: basic integrations. Premium plan: Advanced integrations.

Yes, compatible with both Android and iOS.

Offers audio and video conference calling options. This feature is not included in an Essential plan.

RingCentral offers an extensive AICPA SOC 2 and SOC 3 compliance. It is also HIPAA ready.

Offers live chat, community forums, online support case, and FAQ.

Call recording is on demand until two most expansive plans.

Yes, starting from a second, Standard plan.

Does not mention any advanced dialing possibilities.

Does not mention this feature.

Discuss the detailed comparison and choose your winner.

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8×8 vs RingCentral

Pricing: Which Service
Fits Your Budget?

Swipe to see the winner

8×8 offers 6 plans. Costs range between $15 – $133 paid annually, and $32 – $175 billed monthly.

RingCentral provides 4 plans, ranging between $19.99 and $49.99 if paid annually, $29.99 – $59.99 if paid monthly.

Simply put, RingCentral wins. Overall, it’s cheaper and offers a higher value for money. For example, in terms of price flexibility, a comparison website The Gartner Peer Insights rates Ringcentral slightly higher (4.3 / 5) than 8×8 (4.2 / 5).

Result

Features: Which Phone System
Powers Your Team Better?

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8×8 shines in advanced SMS messaging and unlimited international calling. The provider also provides extensive call recording, call forwarding, 3-way calling, and voicemail transcription.

Multilevel IVR is one of the RingCentral’s key features, together with overflow call queues. Furthermore, there is unlimited video conferencing, call transfer or visual voicemail. Each RingCentral plan also lets you assign extensions.

Overall, RingCentral seems to be a more robust solution. It allows you to stay connected to colleagues or customers easily. It also provides complex call management experience.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series (4 / 5 with 236 reviews) and 8×8 Contact Center (4 / 5 with 20 reviews).

RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews).

Based on overall G2 and Capterra findings, 8×8 reached higher user ratings than RingCentral.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk compares to 8×8 and RingCentral

Users report that 8×8 lacks many call productivity features. CloudTalk has plenty of them. For example, our flagship feature – Smart dialer – automatically compiles a list of numbers and lets you call through them with a single click.

Some people aren’t truly satisfied with a 8×8 phone application. We launched our remastered CloudTalk Go app that works seamlessly as a call center inside of your pocket. It allows you to call with ease from anywhere.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100+ features, users will appreciate advanced call distribution options. Our Automatic Call Distribution (ACD) for inbound calls make sure that callers are always directed to the most qualified agent or agent group.

CloudTalk also offers profound analytics features. Do you need more than standard statistics? Custom reporting uses filters to view data according to your needs.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround