8×8 vs Twilio
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
8×8 vs Twilio
and How They Compare to CloudTalk
| 8x8 | Twilio |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$15 - $133 | $150 per active user | $25 - $50 |
| Integrations | Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack. | Offers integrations such as Salesforce ZendeskSendGrid mail,WhatsApp. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Yes | Yes |
| Extensions | All plans support extensions. | All plans support extensions. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Available in all plans. | Yes, but has to be set up manually. |
Yes, from a starter pack. |
| Call recording | Available in X2 and X4 plans, missing in a basic 8X8 Express. | Available for a fee. | Available in all plans. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. |
1 local number free for each plan.
|
| Smart dialer | Yes, also offers predictive and power dialers. | Yes |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Offers support via phone, chat, chatbots and knowledge base articles. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
8×8 vs Twilio
Pricing: Which Service Fits Your Budget?
8×8
8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.
Twilio
2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.
Pricing winner:
8×8
From a purely monetary standpoint, 8×8 is the winner: it’s cheaper and also comes with more pricing plans to choose from.
Features: Which Phone System Powers Your Team Better?
8×8
With the 40+ features, you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription.
Twilio
Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.
Features winner:
8×8
8×8 offers more features, and the selection of auto-dialers (Preview, Progressive, Predictive) make 8×8 a significantly better tool for teams with a large number of outgoing calls.
Customer Satisfaction: Which Service Has the Happiest Customers?
8×8
On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.
Twilio
Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate, and reaching customer service is hard.
Customer Satisfaction winner: Twilio
While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to 8×8 and Twilio
While 8×8 offers 40+ and Twilio only around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Twilio or 8×8.
Pricing: Transparent memberships for
businesses of any size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly). We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still not convinced?
Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
