8×8 vs Twilio

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

8x8 vs twilio

8×8 vs Twilio

and How They Compare to CloudTalk

8x8 Twilio
CloudTalk
Annual price overview
(per user/per month)
$15 - $133 $150 per active user $25 - $50
Integrations Offers 59 integration options, such as Microsoft Teams, Salesforce, HubSpot, Copper or Slack. Offers integrations such as Salesforce ZendeskSendGrid mail,WhatsApp.
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Does not mention this feature.  Yes Yes
Extensions All plans support extensions. All plans support extensions.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Available in all plans. Yes, but has to be set up manually.
Yes, from a starter pack.
Call recording Available in X2 and X4 plans, missing in a basic 8X8 Express. Available for a fee. Available in all plans.
Local numbers 1 local number free for each plan. 1 local number free for each plan.
1 local number free for each plan.
Smart dialer Yes, also offers predictive and power dialers. Yes
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options Offers support via phone, chat, chatbots and knowledge base articles. Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

8×8 vs Twilio

Pricing: Which Service Fits Your Budget?

8x8 logo

8×8

8×8 offers 6 plans. Costs range between $15 – $133 per user per month, paid annually, and $32 – $175 billed monthly.

twilio

Twilio

2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.

8x8 logo

Pricing winner:
8×8

From a purely monetary standpoint, 8×8 is the winner: it’s cheaper and also comes with more pricing plans to choose from.

Features: Which Phone System Powers Your Team Better?

8x8 logo

8×8

With the 40+ features, you can take advantage of advanced SMS messaging and unlimited international calling. The provider also offers call recording, call forwarding, 3-way calling, and voicemail transcription. 

twilio

Twilio

Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.

8x8 logo

Features winner:
8×8

8×8 offers more features, and the selection of auto-dialers (Preview, Progressive, Predictive) make 8×8 a significantly better tool for teams with a large number of outgoing calls. 

Customer Satisfaction: Which Service Has the Happiest Customers?

8x8 logo

8×8

On G2, the 8×8 platform ranks 4.2 / 5 with only 38 customer reviews. Capterra only displays ratings for 8×8 X Series which received 4 stars out of 5 with 236 reviews and 8×8 Contact Center – 4 out of 5 with 20 reviews.

twilio

Twilio

Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate, and reaching customer service is hard.

twilio

Customer Satisfaction winner: Twilio

While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

8x8 vs twilio vs cloudtalk

How CloudTalk compares to 8×8 and Twilio

While 8×8 offers 40+ and Twilio only around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources. 

CloudTalk is significantly cheaper than Twilio or 8×8.

Pricing: Transparent memberships for
businesses of any size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly). We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still not convinced?
Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.