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Never Miss a Reservation Call Again

You want to: Handle peak-time and after-hours calls without missing booking opportunities or overwhelming your front-of-house staff.

Your AI agent can: Take reservations, answer common questions, and even handle pickup orders using structured prompts and optional integration with your systems.

Contact Sales
Industry: Restaurants Travel & Hospitality
Business Goal: Operational Efficiency
Call Direction: Inbound
Agent Type: Booking Agent

What can this AI Agent help you achieve?

Fewer missed calls

Handles reservations even when staff are busy

Faster service

Reduces staff time spent on the phone

24/7 booking access

Capture off-hours demand and fill cancellations

Use the agent when:

  • Phones ring constantly during peak hours
  • You’re losing potential diners to missed calls
  • You want to support customers outside business hours

What you need:

  • Menu and FAQ (hours, location, dietary info)
  • Reservation tool API access

How to set it up:

Trigger it:

  • Route inbound calls to agent during peak or closed hours. Sync with your booking platform and load in restaurant metadata.

What it says (Sample dialogue)

“Hi there! Thanks for calling [Restaurant Name]. I can help with reservations, pickup orders, or answer your questions. What would you like to do?”

What it does next:

  • Answers FAQ (hours, location, menu highlights)
  • Books, reschedules, or cancels reservations

Setup prompt template

Setup Prompt Template

Objective:

Handle high-volume front-desk restaurant calls to improve guest experience and reduce missed opportunities.

Scope:

✅ Should: Answer general questions, manage reservations, take orders

❌ Shouldn’t: Handle payment processing, deal with customer complaints, manage special event bookings manually

Tone and Style:

Warm, casual, service-oriented—like a friendly host at a busy restaurant

Key Phrases to Use:

  • “I can help you book a table or place an order.”
  • “Would you like me to check availability for tonight?”

Required Actions:

  1. Greet and understand caller intent
  2. Offer FAQ support or manage reservation/order
  3. Escalate to staff for complex or custom requests

Escalation Rules:

  • Transfer to human if caller requests specific staff or custom needs
  • Escalate when reservation platform is down or system error occurs

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