AgentsCall Center

How to Improve Call Center Agent Performance

CloudTalk | 22. October 2024
Agents

Handle Inbound Calls Like a Pro:7 Best Practices for Agents and Call Center Managers

N. Mraz | 28. June 2024
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10 perfect sales pitch examples and how to write your own

Q. Malloy | 29. January 2024
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Top 110 Call Center Quotes – CloudTalk

A. Kozma | 2. November 2022
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Agents

8 Ways to Improve the Work Performance of your Call Center Agents

N. Mraz | 2. May 2022
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People managementAgents

What is Call Scoring? Guide to improving agents performance

N. Mraz | 30. November 2021
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AgentsPeople management

11 Ways To Reduce Agent Attrition in Call Centers

N. Mraz | 9. September 2021
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AgentsFeatures

Supercharge Your Agents with an Auto Dialer for Sales

N. Mraz | 3. August 2021
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AgentsFeatures

7 Tips for using Call Routing to Improve Agents’ Efficiency

Q. Malloy | 26. May 2021
6 Call Center Soft Skills You Need to Have
AgentsPeople management

6 Call Center Soft Skills You Need to Have

Q. Malloy | 17. November 2020
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AgentsPeople management

Training for call center agents – Useful guide

Q. Malloy | 17. September 2020
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AgentsPeople management

9 Proven Strategies to Boost Sales in Your Organisation

N. Mraz | 29. May 2020
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AgentsPeople management

Phone Etiquette: 9 Tips for Exceptional Customer Service

N. Mraz | 14. January 2020
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AgentsPeople management

Cold calling appointment setting: 3 top tips for scripts

N. Mraz | 7. January 2020
Call center
AgentsPeople management

Tips For Reducing Call Center Costs Whilst Improving Customer Service

Q. Malloy | 27. October 2019