Category - Agents

illustration sales pitch

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]

Prospecting methods

8 Sales Prospecting Methods That Actually Work

Here’s the bitter truth: not all leads are equal. In fact, many sales reps are spending too much time on […]

Top 20 Call Center Quotes

Top 110 Call Center Quotes – CloudTalk

If you are a customer service provider, you probably know that there is never enough motivation. Every call center agent […]

effective workflow

How to Improve Call Center Agent Performance

A strong call center is the backbone of a company. After all, customers often make purchase decisions based on how […]

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8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

call scoring

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]

illustration call center burnout

11 Ways To Reduce Agent Attrition in Call Centers

Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]

Illustration robot automation

Supercharge Your Agents with an Auto Dialer for Sales

When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]

illustration call center agent web

7 Tips for using Call Routing to Improve Agents’ Efficiency

Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]

6 Call Center Soft Skills You Need to Have

6 Call Center Soft Skills You Need to Have

The call center is one of the most integral components that contribute to customer success. According to a survey by […]