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illustration 8 ways to improve work performance SHARE
2022-05-02

8 Ways to Improve the Work Performance of your Call Center Agents

In today’s world, customer service is a key driver of a company’s success. Until a few years ago, customers used […]

illustration sales pitch
2021-12-16

10 perfect sales pitch examples and how to write your own

The quality of a sales pitch can be the difference between meeting or missing a monthly quota. Poor pitches, if […]

call scoring
2021-11-30

What is Call Scoring? Guide to improving agents performance

First-class customer support over the phone is what separates a great call center from its competitors. It’s crucial, then, for […]

illustration call center burnout
2021-09-09

11 Ways To Reduce Agent Attrition in Call Centers

Working as a call center agent is no walk in the park. It can be taxing, fielding call after call […]

Illustration robot automation
2021-08-03

Autodialer – the key to increasing productivity of your agents

When working in customer support, sales departments, or any other place that requires contacting other people via phone calls day […]

illustration call center agent web
2021-05-26

7 Tips for using Call Routing to Improve Agents’ Efficiency

Whenever customers try to reach out to you, it’s a moment of direct contact with your brand or a so-called […]

6 Call Center Soft Skills You Need to Have
2020-11-17

6 Call Center Soft Skills You Need to Have

The call center is one of the most integral components that contribute to customer success. According to a survey by […]

Training for call center
2020-09-17

Training for call center agents – Useful guide

Meeting customers’ expectations in today’s competitive business environment can be challenging. One of the crucial aspects of customer experience is […]

Illustration improve sales efforts
2020-05-29

9 Proven Strategies to Boost Sales in Your Organisation

Selling may seem like no rocket science – but with so many tools and techniques available, using them all effectively […]

phone etiquette for customer support teams
2020-01-14

Phone etiquette for customer support teams

Nowadays, the customer-centric approach has become a standard among companies. Increased customers’ expectations and business competition led to the need […]