Category - Technical
What is a POTS line and Why Should you Get Rid of it?
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
What is Call Pop and How Does It work?
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
Voicemail to Email: How to Send it & How it Works
If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]
The 3 Best Tools to Record a Phone Call in 2022 (Updated)
According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]
Free Conference Calling – How to Set it Up in your Business
Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]
Auto Dialer – Overview and Setup
If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]
How to Record a Phone Call on Any Device
The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]
How to create a top-notch WFH video conferencing setup
The pandemic has forced many in the workforce to adapt to a new and strange reality — one in which […]
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