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illustration call flip SHARE
2022-06-22

What is Call Flip and How to Use it In Your Call Center

In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]

Analytics
2022-06-16

The Most Comprehensive CRM Software Comparison (2022)

Equip your sales team with the best CRM system and unlock its full potential in 2022. Building strong relationships is […]

illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration call pop SHARE
2022-03-22

What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

illustration voicemail to email SHARE
2022-02-24

Voicemail to Email: How to Send it & How it Works

If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]

Illustration the 3 best tools to record a phone call in 2021 SHARE
2022-02-01

The 3 Best Tools to Record a Phone Call in 2022 (Updated)

According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]

illustration call screening BB SHARE
2022-01-27

Free Conference Calling – How to Set it Up in your Business

Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]

Illustration auto dialer SHARE
2022-01-18

Auto Dialer – Overview and Setup

If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]