Category - Technical

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illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration virtual agent SHARE
2022-05-16

What is a Virtual Agent and How to Use One in your Call Center

We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]

illustration auto attendant script SHARE
2022-05-09

35+ Scripts for your Auto Attendant that Engage Customers

Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]

illustration call pop SHARE
2022-03-22

What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

illustration voicemail to email SHARE
2022-02-24

Voicemail to Email: How to Send it & How it Works

If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]

Illustration the 3 best tools to record a phone call in 2021 SHARE
2022-02-01

The 3 Best Tools to Record a Phone Call in 2022 (Updated)

According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]

illustration call screening BB SHARE
2022-01-27

Free Conference Calling – How to Set it Up in your Business

Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]

Illustration auto dialer SHARE
2022-01-18

Auto Dialer – Overview and Setup

If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]

illustration how to record phone call SHARE
2022-01-11

How to Record a Phone Call on Any Device

The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]

Wfh setup
2021-12-30

How to create a top-notch WFH video conferencing setup

The pandemic has forced many in the workforce to adapt to a new and strange reality — one in which […]