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Illustration the 3 best tools to record a phone call in 2021 SHARE
2023-01-01

The 3 Best Tools to Record a Phone Call in 2023

According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]

Analytics
2023-01-01

The Most Comprehensive CRM Software Comparison (2023)

CONTACT SALES TRY FOR FREE Equip your sales team with the best CRM system and unlock its full potential in […]

illustration call flip SHARE
2022-06-22

What is Call Flip and How to Use it In Your Call Center

In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]

illustration POTS SHARE
2022-05-18

What is a POTS line and Why Should you Get Rid of it?

Everything’s going digital – including the way we make calls.  The good old copper phone lines haven’t completely vanished yet, […]

illustration call pop SHARE
2022-03-22

What is Call Pop and How Does It work?

When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]

illustration voicemail to email SHARE
2022-02-24

Voicemail to Email: How to Send it & How it Works

If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]

illustration call screening BB SHARE
2022-01-27

Free Conference Calling – How to Set it Up in your Business

Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]

Illustration auto dialer SHARE
2022-01-18

Auto Dialer – Overview and Setup

If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]

illustration how to record phone call SHARE
2022-01-11

How to Record a Phone Call on Any Device

The recording of phone calls is a popular practice, especially for businesses that offer call center services. Having calls recorded […]

Wfh setup
2021-12-30

How to create a top-notch WFH video conferencing setup

The pandemic has forced many in the workforce to adapt to a new and strange reality — one in which […]