Category - Technical
What is Call Flip and How to Use it In Your Call Center
In the world of customer service, there are plenty of tools and techniques that you can use to simplify your […]
The Most Comprehensive CRM Software Comparison (2022)
Equip your sales team with the best CRM system and unlock its full potential in 2022. Building strong relationships is […]
What is a POTS line and Why Should you Get Rid of it?
Everything’s going digital – including the way we make calls. The good old copper phone lines haven’t completely vanished yet, […]
What is a Virtual Agent and How to Use One in your Call Center
We’ve all been there. You open an e-shop or a company site, when suddenly that little bubble pops up to […]
35+ Scripts for your Auto Attendant that Engage Customers
Would you like your customers to remember their first interaction with your business as pleasant and nice but don’t have […]
What is Call Pop and How Does It work?
When it comes to customer support, callers have high expectations nowadays. They want to reach an agent through a channel […]
Voicemail to Email: How to Send it & How it Works
If you talk on the phone for a living, chances are you’ve got to deal with missed calls and voicemails. […]
The 3 Best Tools to Record a Phone Call in 2022 (Updated)
According to the Contact Babel survey, over 90% of businesses record their phone calls. Yet the same study claims that […]
Free Conference Calling – How to Set it Up in your Business
Conference calls were once reserved for large corporations that worked and had meetings overseas. They were also quite a luxury, […]
Auto Dialer – Overview and Setup
If a hardworking call center agent manually dials phone numbers, he will be able to speak on average for no […]
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