Call Center Analytics For An Extraordinary Customer Experience

Gain the most wanted competitive advantage by monitoring, analyzing, and measuring the performance and efficiency of your call center. Start making data-driven decisions with Cloudtalk.

Enjoy 14 days for free with no credit card required

Watch the customer satisfaction rates explode with a data-driven approach

Looking for new ways to keep your customers happy and anticipate their needs while increasing your team’s productivity? There is no better decision than reach for your own Call Center Analytics Software.

CloudTalk is a truly data-based call center analytics software. Complex statistics on calls, agents, and call queues all in one place.

Acting on customer insights provided by our call center software can help you optimize your contact center and active call center activities. Statistics allow you to identify gaps in team efficiency and reduce costs.

How to use data to build a better call center?

Improve your customer interactions

Do your callers complain about being on hold for too long, having to explain their problem to several different agents, or suffering a poor resolution time? Identify the pain points and turn them into opportunities.  Using detailed call center analytics you can easily predict the high call volumes and ensure sufficient staffing levels and reduce wait times. Less stressed agents and happier customers. 

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call center statistics
agent management reporting

Better agent training and evaluation

Analytics can help businesses analyze the performance of their most successful call center agents and use the data to modify their training plans. Using comprehensive analytics that keeps track of all customer interactions allows managers to measure performance objectively against agreed parameters. 

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Make objective data-driven decisions

The best way to identify problem areas and design targeted initiatives for improvement is to track your KPIs. They encompass a broad range of call center performance areas related to business, customer service, and work processes. Take a closer look at how your call center is operating and put a spotlight on those areas that could do with a bit of extra attention. 

With CloudTalk’s analytics and metrics being available to everyone in the company, you can easily build a data-driven culture.

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real time dashboard

Act on customer insights in a real-time

CloudTalk’s real-time dashboard feature allows you to track your KPI (key performance indicators) and improve inconsistent performance in a timely manner. Tracking real-time call center status allows you to make immediate informed decisions to increase your call center efficiency and improve customer satisfaction (e.g. transferring agents from a less busy call queue to a busier one).

No credit card required

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How do free trials work?

Simply send us your contact information and we’ll get you set up with a free, no-strings-attached CloudTalk trial. You can start dialing immediately and enjoy our full range of features and integrations for two fun-filled weeks.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary. Please contact us for more details.

Who is a user?

Users work for your company and communicate with your existing and potential customers. You can add or remove users at any time and in just a few clicks. Users are agents, supervisors, analysts, administrators, etc.

How often can I change my billing plan?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

How else can I use CloudTalk?

CloudTalk can be used in many different ways: for customer support, as a contact center, or simply as an all-in-one virtual phone system. Our solution is also perfect for companies operating different e-commerce platforms at the same time, as the ability to set up separate customer support channels can make all the difference.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more on our dedicated security page.