Comcast Business VoiceEdge vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comcast Business VoiceEdge vs RingCentral and How They Compare to CloudTalk

8 companies

Property

Annual price overview
(per user/per month)

Integrations

Open API

Extensions

Click to Call

Call recording

Local numbers

Smart dialer

Mobile application

Customer support options

Cloudtalk

$25 – $50

35+ integrations

CRM integrations include industry leaders like HubSpot, Zapier or Intercom.

Up to 8-digit extensions with site codes from a Premium plan.

Yes, from a starter pack.

Available in all plans.

1 local number free for each plan.

Yes, also offers predictive and power dialers.

Customer support available 24/7.

Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Pinned

Comcast Business VoiceEdge

$29.95 – $44.95

Integrates with several third-party software, such as Office 365, Zendesk, Salesforce, or Microsoft Team.

Available on select phones.

Included in all plans.

Available in all plans.

1 local number free for each plan.

Does not mention this feature.

Offers 24/7 live support and a knowledge base with video tutorials.

RingCentral

$19.99 – $49.99

Basic integrations from second – Standard plan.

Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)

Included in all plans.

Does not mention this feature.

On demand in Essential and Standard, included only in Premium and Ultimate plans.

Available as an add-on.

Does not mention this feature.

Offers live chat, community forums, online support case, and FAQ.

Discuss the detailed comparison and choose your winner.

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Comcast Business VoiceEdge vs RingCentral

Pricing: Which Service
Fits Your Budget?

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Comcast’s website does not list exact prices, but we found out that the solution currently costs between $29.95 and $44.95, and doesn’t offer a free trial.

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

While the two solutions cost nearly the same, RingCentral wins this round thanks to the 30-day free trial option.

Result

Features: Which Phone System
Powers Your Team Better?

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Comes with 20+ features for VoIP calling, including auto-attendant, do not disturb, and voicemail. The solution also integrates with popular CRM and team collaboration tools, such as Slack, Salesforce, Zendesk or Zapier.

Offers 50+ features. Some of the more advanced tools include SMS, Single Sign-on, Performance reports, Video conferencing, and Auto dialers. You can connect the RingCentral software with 300+ apps.

Although Comcast has great call center features and integrations, RingCentral’s selection is significantly wider.

Result

Customer Satisfaction: Which
Service Has the Happiest Customers?

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Rates 3.4 / 5 on Capterra (4 reviews) and 3.8 / 5 on G2 (25 reviews). Happy customers enjoy the customizability and ease of use of the solution. On the other hand, many reviews claim that Comcast is outdated, slow, and relatively expensive.

Capterra shows us a 4.2 out of 5 rating from 931 user reviews. On G2, the solution has a 3.9 out of 5 rating out of 618 reviews. Users love the ease of customization and features such as advanced analytics, but find glitches with the mobile apps and find the solution overpriced.

According to customer reviews on G2 and Capterra, RingCentral is more innovative and reliable with better customizability and a wider range of features.

Result

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced?
Meet CloudTalk!

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Comcast Business VoiceEdge and RingCentral

While RingCentral offers 48 features and Comcast Business VoiceEdge 20, CloudTalk have you covered with 100 tools that adapt to all business needs.

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

The CloudTalk solution provides a stable connection even when you’re on WiFi. Users report that the line is often unstable with RingCentral as soon as the internet connection is suboptimal.

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Pricing: Transparent memberships for businesses of any size

CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

Using our Call Notes and Tags makes your reps better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Expore Features

Advantages and reviews of CloudTalk

Still not convinced? Our results speak for themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 min.

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

G2 Reviews proof

The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.

Franco Viale Leyva
Head of Commercial Performance at Poliglota

Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.

Frederico Lopes
Head of Customer Service at DiscoverCars

CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.

Pavel Pribis
CEO of Boataround