Customer story

Talent.io Cuts Daily Complaints to Zero with CloudTalk

Talent.io, a leading tech and sales recruitment platform, connects top professionals with businesses across France. With thousands of companies and candidates relying on seamless communication, call quality is critical to their success. However, their previous VoIP provider fell short, impacting productivity.

To fix this, Talent.io switched to CloudTalk, benefiting from smoother CRM integration, better call quality, and improved efficiency. We spoke with the Chief of Staff to explore how CloudTalk became a key part of their recruitment workflow.

What did Talent.io achieve with CloudTalk?

Improved Call Quality

Recruiters experienced clearer calls, reducing disruptions

Enhanced Engagement

SMS and pre-qualification calls streamlined hiring

Simplified Workflows

Seamless HubSpot integration saved recruiters valuable time

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About Talent.io

Talent.io is a tech and sales recruitment company connecting top tech talent with businesses in need. Operating in major tech hubs across France, Talent.io has become the go-to platform for over 150,000 professionals and 3,000 companies. Hundreds of offers are exchanged ensuring every candidate finds the right job and every client gets the perfect hire.

Talent Club Enhances Recruitment Communication with CloudTalk

After an initial unsatisfactory experience with a VoiP provider with poor call quality, we needed to provide our employees with a better tool so productivity increases. Talent Club turned to Cloudtalk for its ease of integration with their CRM and back office, and its good call quality/price ratio.

We spoke with the current Chief of Staff at Talent.io, to dive deeper into how CloudTalk became the cornerstone of their communication workflows and how their team uses it day-to-day.

The Old Way and Need for Change

Talent Club’s previous communication system frequently caused dropped calls and technical frustrations. These issues disrupted their ability to connect with clients and candidates effectively.

The Chief of Staff shared:

Before, it was really a day-to-day problem. Imagine trying to have a meaningful conversation with a candidate when the call keeps dropping. It was impacting our ability to maintain strong connections.

Chief of Staff at Talent.io

The Switch to Cloudtalk

After a thorough benchmarking process, Talent Club made the decision to switch to CloudTalk. The Chief of Staff said:

“We needed a solution that could seamlessly integrate into our existing workflows without creating extra work or delays. With CloudTalk, the integration process was straightforward, and the improvement in call quality was noticeable from the start.”

For the candidate team, CloudTalk proved invaluable for pre-qualification calls and follow-ups.

Our recruiters use CloudTalk to gather key details from candidates, like their availability and salary expectations. These 15-minute pre-qualification calls set the stage for successful placements. The ability to use SMS alongside calls is also vital – it lets us connect with candidates who are busy during work hours.

Chief of Staff at Talent.io

CloudTalk’s role extends beyond initial screenings. Recruiters also use it to keep candidates updated throughout the hiring process. The Chief of Staff added:

Our recruiters act as career coaches. They check in with candidates on where they stand in interviews or which job offers they’re considering. CloudTalk makes these ongoing conversations easy to manage.

Chief of Staff at Talent.io

Results That Speak for Themselves

With CloudTalk, Talent Club achieved measurable improvements in their operations:

Improved Call Quality: “The feedback from the team was immediate. They noticed how much easier it was to focus on meaningful conversations instead of dealing with call issues,” the Chief of Staff shared.

Simplified Workflows: The integration with HubSpot and their back-office tools saved recruiters valuable time. “We’re able to spend more time helping candidates and less time managing technical tasks,” the Chief of Staff explained.

Better Candidate Experience: The Chief of Staff said, “We guide candidates through their job search as hiring coaches. CloudTalk makes it possible to maintain regular touchpoints, which is essential for building trust.”