Dialpad vs Talkdesk
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Dialpad vs Talkdesk
and How They Compare to CloudTalk
|
Dialpad |
Talkdesk |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$15 - $25 | $75 - $125 | $25 - $50 |
| Integrations |
Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan.
Standard offers G Suite and Office 365 integrations.
|
Integrations include Salesforce, Zendesk, Slack, MS Teams, Zoom, etc. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Yes | Yes |
| Extensions |
Only supports extensions on its Enterprise package. |
Does not mention this feature. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Yes | Yes |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available from the Elevate plan. | Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
1 local number free for each plan. |
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Yes, also offers predictive and power dialers. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options |
Standard plan offers 24/5 chat and web help.
Pro and Enterprise customers receive 24/7 coverage and phone support.
|
Customer support available 24/7. Talkdesk offers a knowledge base, multichannel support. Premium options only in high-tier plans. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Dialpad vs Talkdesk
Pricing: Which Service Fits Your Budget?
Dialpad
3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
Talkdesk
3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.
Pricing winner:
Dialpad
From a purely monetary view, Dialpad is the clear winner. Not only is it cheaper but unlike Talkdesk, Dialpad offers a 14-day free trial.
Features: Which Phone System Powers Your Team Better?
Dialpad
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.
Talkdesk
Talkdesk offers 13+ features, such as call recording, smart dialers, and a feature treasured by many call center users – Automatic Call Distribution. Talkdesk also offers 20+ integrations.
Features winner:
Dialpad
When it comes to features, the winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools and integrations. Yet, for businesses, Dialpad is a significantly better fit.
Customer Satisfaction: Which Service Has the Happiest Customers?
Dialpad
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.
Talkdesk
Talkdesk has received an average rating of 4.4 on G2 (1,804 reviews) and 4.5 on Capterra (678 reviews). Reviewers complimented Talkdesk’soverall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.
Customer Satisfaction winner: Talkdesk
On G2 and Capterra, Talkdesk received higher ratings with much more reviews than Dialpad.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Talkdesk
While Dialpad offers 25 features and Talkdesk less than 15, we have you covered with 70 advanced tools to serve and support all business needs.
Based on tests and a large number of user reports on Capterra and G2, the CloudTalk software is more reliable and enables crystal clear calls.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still Not Convinced? Our Results Speak for Themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
