Dialpad vs Talkdesk: Which One Is Best For Your Business?

Dialpad vs Talkdesk

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Dialpad vs Talkdesk

and How They Compare to CloudTalk

	Dialpad	Talkdesk	CloudTalk
Annual price overview (per user/per month)	$15 - $25	$75 - $125	$25 - $50
Integrations	Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations.	Integrations include Salesforce, Zendesk, Slack, MS Teams, Zoom, etc.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Does not mention this feature.	Yes	Yes
Extensions	Only supports extensions on its Enterprise package.	Does not mention this feature.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Yes	Yes	Yes, from a starter pack.
Call recording	Available in all plans.	Available from the Elevate plan.	Available in all plans.
Local numbers	1 local number free for each plan.	1 local number free for each plan.	1 local number free for each plan.
Smart dialer	Does not mention this feature.	Yes, also offers predictive and power dialers.	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.	Customer support available 24/7. Talkdesk offers a knowledge base, multichannel support. Premium options only in high-tier plans.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Dialpad vs Talkdesk

Pricing: Which Service Fits Your Budget?

Dialpad

3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.

Talkdesk

3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.

Pricing winner:
Dialpad

From a purely monetary view, Dialpad is the clear winner. Not only is it cheaper but unlike Talkdesk, Dialpad offers a 14-day free trial.

Features: Which Phone System Powers Your Team Better?

Dialpad

Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.

Talkdesk

Talkdesk offers 13+ features, such as call recording, smart dialers, and a feature treasured by many call center users – Automatic Call Distribution. Talkdesk also offers 20+ integrations.

Features winner:
Dialpad

When it comes to features, the winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools and integrations. Yet, for businesses, Dialpad is a significantly better fit.

Customer Satisfaction: Which Service Has the Happiest Customers?

Dialpad

Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.

Talkdesk

Talkdesk has received an average rating of 4.4 on G2 (1,804 reviews) and 4.5 on Capterra (678 reviews). Reviewers complimented Talkdesk’soverall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.

Customer Satisfaction winner: Talkdesk

On G2 and Capterra, Talkdesk received higher ratings with much more reviews than Dialpad.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Dialpad and Talkdesk

While Dialpad offers 25 features and Talkdesk less than 15, we have you covered with 70 advanced tools to serve and support all business needs.

Based on tests and a large number of user reports on Capterra and G2, the CloudTalk software is more reliable and enables crystal clear calls.

Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent Memberships for Businesses of Any Size

CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced? Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.