3 plans, ranging in price from $15 to $25 per user/month paid annually and $20 to $30 per user/month paid monthly.
3 plans, ranging in price from $75 to $125 per user per month. There are no annual billing options, and the provider doesn’t offer a free trial.
From a purely monetary view, Dialpad is the clear winner. Not only is it cheaper but unlike Talkdesk, Dialpad offers a 14-day free trial.
Comes with 25+ features and 40+ integrations. Call transfer, voicemail, or voicemail transcription are some of the features Dialpad offers.
Talkdesk offers 13+ features, such as call recording, smart dialers, and a feature treasured by many call center users – Automatic Call Distribution. Talkdesk also offers 20+ integrations.
When it comes to features, the winner is Dialpad. Individuals looking for a telephony solution might not need a wide range of tools and integrations. Yet, for businesses, Dialpad is a significantly better fit.
Achieved ratings of 4.4 out of 5 with 1,160 total reviews on G2, while Capterra reached 4.3 out of 5 with 427 reviews. Users found Dialpad easy to set up, use, and optimize. The pleasant UI and user-friendliness are also a plus.
Talkdesk has received an average rating of 4.4 on G2 (1,804 reviews) and 4.5 on Capterra (678 reviews). Reviewers complimented Talkdesk’soverall reliability. But several users noted that the SMS capabilities and reporting functionalities could be improved upon.
Customer Satisfaction winner: Talkdesk
On G2 and Capterra, Talkdesk received higher ratings with much more reviews than Dialpad.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Dialpad and Talkdesk
While Dialpad offers 25 features and Talkdesk less than 15, we have you covered with 70 advanced tools to serve and support all business needs.
Based on tests and a large number of user reports on Capterra and G2, the CloudTalk software is more reliable and enables crystal clear calls.
Compared to Dialpad, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent Memberships for Businesses of Any Size
CloudTalk plans range between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) . We offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.