Looking for a modern Five9 alternative
ideal for the home office?

Exceptional call center software should work for everyone. In any circumstances. Wherever you are - in the office, at home, or on the go. Whichever device you use. Whatever size is your business.

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Aircall vs CloudTalk - Call center software
2,500+ call centers and phone systems powered by CloudTalk and counting

CloudTalk vs. Five9

Compare Five9 with CloudTalk and see the advantages we offer.

 
cloudtalk
Five9
Price (per user/ per month)
$25 - $40
from $100
Price (per 10 users/ per month)
$250 - $400
from $1,000
Price (per 50 users/ per month)
$1 250 - $2 000
from $5,000
Reliability
9 globally distributed data centers
data center in US and Europe only
High quality calls
 
 
Call queues
 
 
Open API
 
 
Call center analytics
 
 
Call recording
 
 
Voicemail
 
 
Productivity features (call tagging, comments, after-call work, etc.)
 
 
IVR
 
 
Smart call routing
 
 
Click to call extension
 
 
Porting an existing number
 
 
Queue callback
 
 
Dedicated account & onboarding manager
 
unknown
Access to API developer support
 
unknown
Sentiment analytics
 
 
Speech to text
on request
 
 

Comparison data is based on an analysis from Q4, 2021.


Rich portfolio of advanced features

CloudTalk offers all features modern telephony solutions should have. Seamlessly track your data. Enjoy the smoothest calling experience. Make sure your agents always perform well with plenty of monitoring options.

Integrate your call center software with business tools
CloudTalk Analytics for Call center

Data and statistics

Contact history: Allows you to see complete up-to-date information on callers, orders, chats or notes, and have a comprehensive overview of their previous activities in one place.

Emotion analytics: One of the top trends in analytics and data collection. After each call, your agents are asked to rate the mood of the conversation by selecting one from five emoticons with a single click.

Support center software for E-commerce

Crystal-clear sound in bug-free software

Do you have to yell at your customers due to a weak sound quality? Using CloudTalk, you can simply smile and enjoy smooth conversation. With us, you will even hear a needle fall.

If you experience connection issues, call drops or slow loading times, we also have a solution. When a call quality falls below a certain level, CloudTalk automatically changes the call route in real time.


#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

Effective calling tools

 

Click to call: strong>Dial any phone number on the web with a single click.

 

Preferred agent:strong>Set a preferred agent for each client so that their calls are always directed to the right person.

 

Call notes:Allows you to add notes to any calls you want. You can add these notes during or after your call.

 

Call recording:CloudTalk can automatically make a recording of all calls. You can listen to it directly from your internet browser anywhere and anytime.

 

Agent status:This feature enables your agents to set up their availability.

 

Voicemail:Create personalized greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the internet browser.



Popular integrations

CloudTalk gives you an opportunity to integrate with the most popular and reliable e-commerce, help desk or CRM systems.

  • Salesforce
  • Pipedrive
  • Zendesk
  • Zendesk Sell
  • Zapier
  • Hubspot
  • Salesforce
Integrate your call center software with business tools

More benefits

Here are three additional reasons to consider CloudTalk.

Benefit - High Quality Calls
Simple set-up
No need for programming skills. CloudTalk set-up takes less than 5 minutes. Our system is so intuitive you can easily make it run by yourself.
Benefit - Best customer support
International phone numbers
Use CloudTalk’s international numbers feature. Gain your clients' trust by acquiring local phone numbers from 140 + countries. Offer services on standard rates or free of charge.
Benefit - Setup in 5 minutes
Reliable customer support
Personal approach sets us apart from competitors. Our team consists of dedicated, knowledgeable onboarding and technical specialists, ready to help you with anything you need. In no time.
2,500+ satisfied clients have benefitted from our call center software

Start 14 days free trial

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Improve your contact center with CloudTalk