Five9 vs Twilio
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Five9 vs Twilio and How They Compare to CloudTalk
| Property | Cloudtalk | Five9 | Twilio |
|---|---|---|---|
| Annual price overview (per user/per month) | $25 - $50 | $149 - $229 | $150 per active user |
| Integrations | 100+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom. | Integrates with tools like Salesforce, Oracle, MS Dynamics, NetSuite, Zendesk, and more. | Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp. |
| Open API | |||
| Extensions | Up to 8-digit extensions with site codes from a Premium plan. | Does not mention this feature. | Included in all plans. |
| Click to Call | Yes, from a starter pack. | Available in all plans. | Yes, but has to be set up manually. |
| Call recording | Available in all plans. | Available in all plans. | Available for a fee. |
| Local numbers | 1 local number free for each plan. | 1 local number free for each plan. | 1 local number free for each plan. |
| Smart dialer | Yes, also offers predictive and power dialers. | Yes, also offers predictive and power dialers. | |
| Mobile application | |||
| Customer support options | Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager. | Customer support available 24/7. Premium options include access to a senior customer support team. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Discuss the detailed comparison and choose your winner.
Five9 vs Twilio
| Five9 | Twilio | Result | |
|---|---|---|---|
| Pricing: Which Service Fits Your Budget? | 4 plans, ranging in price from $149 to $229 per user/month. The VoIP provider only offers monthly billing with no annual plans available. There’s no free trial. | 2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available. | Pricing winner Twilio From a purely monetary standpoint, Twilio is the winner: not only is it cheaper, but it comes with a free trial that offers a small free balance and doesn’t require a credit card. |
| Features: Which Phone System Powers Your Team Better? | Offers 20+ features, including open API, click-to-call, call recording, Automated Call Distribution (ACD), different auto-dialers, and local and toll-free numbers. But, features like phone number extensions or call tagging are missing. | Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database. | Features winner Five9 It’s a close call, but we believe that the wide range of auto-dialers (Preview, Progressive, Power, Predictive) make Five9 a significantly better tool for teams with a large number of outgoing calls. |
| Customer Satisfaction: Which Service Has the Happiest Customers? | On Capterra, Five9 got a 4.5 out of 5 rating from 117 user reviews. On G2, with 372 user reviews, the average rating is 4.0 out of 5. Users love Five9’s excellent customer service and ease of use. But many reviewers complained about frequent technical difficulties. | Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard. | Customer Satisfaction winner Twilio While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating. |
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Five9 and Twilio
While both Five9 and Twilio only offer around 20 out-of-the-box features, we have you covered with 100 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Twilio or Five9.
Pricing: Transparent memberships for businesses of any size
CloudTalk has affordable plans ranging between $25 and $50 user/month paid annually and offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
G2 Reviews proof
G2 ranked us among the Top 50
Customer Service Products for 2026.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today