Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
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Five9 |
Twilio |
CloudTalk |
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|---|---|---|---|
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Annual price overview
(per user/per month) |
$149 - $229 | $150 per active user | $25 - $50 |
| Integrations | Integrates with tools like Salesforce, Oracle, MS Dynamics, NetSuite, Zendesk, and more. | Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
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| Open API | Yes | Yes | Yes |
| Extensions | Does not mention this feature. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Available in all plans. | Yes, but has to be set up manually. |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available for a fee. | Available in all plans. |
| Local numbers |
1 local number free for each plan.
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1 local number free for each plan.
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1 local number free for each plan.
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| Smart dialer | Yes, also offers predictive and power dialers. | Yes |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Customer support available 24/7. Premium options include access to a senior customer support team. | Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
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4 plans, ranging in price from $149 to $229 per user/month. The VoIP provider only offers monthly billing with no annual plans available. There’s no free trial.
2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.
From a purely monetary standpoint, Twilio is the winner: not only is it cheaper, but it comes with a free trial that offers a small free balance and doesn’t require a credit card.
Offers 20+ features, including open API, click-to-call, call recording, Automated Call Distribution (ACD), different auto-dialers, and local and toll-free numbers. But, features like phone number extensions or call tagging are missing.
Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.
It’s a close call, but we believe that the wide range of auto-dialers (Preview, Progressive, Power, Predictive) make Five9 a significantly better tool for teams with a large number of outgoing calls.
On Capterra, Five9 got a 4.5 out of 5 rating from 117 user reviews. On G2, with 372 user reviews, the average rating is 4.0 out of 5. Users love Five9’s excellent customer service and ease of use. But many reviewers complained about frequent technical difficulties.
Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard.
While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.
CloudTalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
While both Five9 and Twilio only offer around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Twilio or Five9.
CloudTalk has affordable plans ranging between $25 and $50 user/month paid annually and offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
