4 plans, ranging in price from $149 to $229 per user/month. The VoIP provider only offers monthly billing with no annual plans available. There’s no free trial.
2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.
From a purely monetary standpoint, Twilio is the winner: not only is it cheaper, but it comes with a free trial that offers a small free balance and doesn’t require a credit card.
Offers 20+ features, including open API, click-to-call, call recording, Automated Call Distribution (ACD), different auto-dialers, and local and toll-free numbers. But, features like phone number extensions or call tagging are missing.
Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.
It’s a close call, but we believe that the wide range of auto-dialers (Preview, Progressive, Power, Predictive) make Five9 a significantly better tool for teams with a large number of outgoing calls.
On Capterra, Five9 got a 4.5 out of 5 rating from 117 user reviews. On G2, with 372 user reviews, the average rating is 4.0 out of 5. Users love Five9’s excellent customer service and ease of use. But many reviewers complained about frequent technical difficulties.
Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard.
Customer Satisfaction winner: Twilio
While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Five9 and Twilio
While both Five9 and Twilio only offer around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.
CloudTalk is significantly cheaper than Twilio or Five9.
Pricing: Transparent Memberships for
Businesses of Any Size
CloudTalk has affordable plans ranging between $25 and $50 user/month paid annually and offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.