Five9 vs Twilio: Which One Is Best For Your Business?

Five9 vs Twilio

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Five9 vs Twilio

and How They Compare to CloudTalk

	Five9	Twilio	CloudTalk
Annual price overview (per user/per month)	$149 - $229	$150 per active user	$25 - $50
Integrations	Integrates with tools like Salesforce, Oracle, MS Dynamics, NetSuite, Zendesk, and more.	Offers integrations such as Salesforce Zendesk SendGrid mail, WhatsApp.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Yes	Yes	Yes
Extensions	Does not mention this feature.	Included in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Available in all plans.	Yes, but has to be set up manually.	Yes, from a starter pack.
Call recording	Available in all plans.	Available for a fee.	Available in all plans.
Local numbers	1 local number free for each plan.	1 local number free for each plan.	1 local number free for each plan.
Smart dialer	Yes, also offers predictive and power dialers.	Yes	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Customer support available 24/7. Premium options include access to a senior customer support team.	Depending on the plan, Twilio offers 24/7 live support, account managers, and quarterly status reviews.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Five9 vs Twilio

Pricing: Which Service Fits Your Budget?

Five9

4 plans, ranging in price from $149 to $229 per user/month. The VoIP provider only offers monthly billing with no annual plans available. There’s no free trial.

Twilio

2 pricing options: a flat monthly rate of $150 per user/ month or $1 per active hour per user. Once you commit to a paid plan, you won’t be able to change it unless you create a new project altogether. A free trial is available.

Pricing winner:
Twilio

From a purely monetary standpoint, Twilio is the winner: not only is it cheaper, but it comes with a free trial that offers a small free balance and doesn’t require a credit card.

Features: Which Providers Powers Your System Better?

Five9

Offers 20+ features, including open API, click-to-call, call recording, Automated Call Distribution (ACD), different auto-dialers, and local and toll-free numbers. But, features like phone number extensions or call tagging are missing.

Twilio

Comes with 20+ features, like phone extensions, call routing, ACD, or smart dialers. Although we couldn’t get an exact number, Twilio claims to integrate with any CRM or customer database.

Features winner:
Five9

It’s a close call, but we believe that the wide range of auto-dialers (Preview, Progressive, Power, Predictive) make Five9 a significantly better tool for teams with a large number of outgoing calls.

Customer Satisfaction: Which Service Has the Happiest Customers?

Five9

On Capterra, Five9 got a 4.5 out of 5 rating from 117 user reviews. On G2, with 372 user reviews, the average rating is 4.0 out of 5. Users love Five9’s excellent customer service and ease of use. But many reviewers complained about frequent technical difficulties.

Twilio

Rates 4.6 / 5 on Capterra (272 reviews) and 4.4 / 5 on G2 (381 reviews). Reviewers praised the service’s features, reliability, and customizability. But, many complain that Twilio could be very difficult to navigate and reaching customer service is hard.

Customer Satisfaction winner: Twilio

While both products have many satisfied customers, the numbers don’t lie: Twilio got a higher overall rating.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

CloudTalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Five9 and Twilio

While both Five9 and Twilio only offer around 20 out-of-the-box features, we have you covered with 70 advanced tools to serve and support all business needs.

CloudTalk provides you with advanced automation and calling features, like Power Dialer, IVR, ACD, and skill-based routing. You can automate a large portion of your calling process, which saves time and resources.

CloudTalk is significantly cheaper than Twilio or Five9.

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Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk has affordable plans ranging between $25 and $50 user/month paid annually and offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.