Google Voice vs Nextiva
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Google Voice vs Nextiva
and How They Compare to CloudTalk
|
Google Voice |
Nextiva |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$10 - $30 | $17.95 - $67.95 | $25 - $50 |
| Integrations | Integrates with all Google Workspace products but doesn’t currently integrate with external providers e.g. CMS systems. | Essential plan only has MS Outlook and Google Contacts integrations. Advanced integrations come with higher plans. |
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Does not mention this feature. | Yes | Yes |
| Extensions | Does not offer extensions. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Supported by the Google Search technology. | Available in all plans. |
Yes, from a starter pack. |
| Call recording | Available in all plans. | Available in all plans. | Available in all plans. |
| Local numbers |
Available as an add-on.
|
Available as an add-on.
|
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Yes, also offers predictive and power dialers. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Google Voice Help support services with FAQ pages. You can also get help from Google Voice Community | Offers 24/7 email, chat, and phone support for each plan. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
Google Voice vs Nextiva
Pricing: Which Service Fits Your Budget?
Google Voice
3 plans, ranging in price from $10 to $30 per user/month paid monthly. There is no annual plan available.
Nextiva
4 plans, ranging in price from $17.95 to $37.95 per user/month paid annually and $24.95 to $45.95 per user/month paid monthly.
Pricing winner:
Google Voice
Google Voice is significantly cheaper than Nextiva. But does that mean you get the same value for your dollar? Let’s find out.
Features: Which Providers Powers Your System Better?
Google Voice
Offers less than 20 features. The software is designed with the individual or small team in mind and the focus is on enabling reliable phone calls. The solution only integrates with other Google Workspace products.
Nextiva
Offers 20+ features and 35+ integrations. Nextiva comes with features like advanced IVR, SMS, or voice transcription. However, it lacks auto-dialers which is essential for efficient sales processes.
Features winner:
Nextiva
Nextiva offers a much wider range of features and integrations than Google Voice.
Customer Satisfaction: Which Service Has the Happiest Customers?
Google Voice
Scored 4.5 / 5 on Capterra (230 reviews) and 4.2 / 5 on G2 (98 reviews). Users love the call quality, and the fact that they can easily obtain new phone numbers from any country. But, many users don’t always get alerts of incoming calls, or the call is not labeled. Many users were dissatisfied with the lack of customer support.
Nextiva
Earned a 4.2 / 5 score on Capterra (186 reviews) and 4.4 out of 5 on G2 (749 reviews). Customers find Nextiva straightforward, and user-friendly with a short learning curve. But, the provider also received severe criticism on their customer service, sound quality, and frequent bugs, such as dropped calls.
Customer Satisfaction winner: Nextiva
While the average ratings are similar, Nextiva got reviews from significantly more customers than Google Voice. On top of that, Nextiva clients tend to be more satisfied with the software’s flexibility and compatibility with other tools.
Not Convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Google Voice and Nextiva
Nextiva offers 20 features and Google Voice even less. We have you covered with 70 advanced tools to serve and support all business needs.
CloudTalk provides you with advanced automation and call management features, such as a Power and Smart Dialer, IVR, ACD or skill-based routing, so you can automate a large portion of your calling process, saving time and resources.
Nextiva isn’t an ideal choice for flexible working conditions, as the solution focuses mainly on a desktop application. We launched a fully remastered CloudTalk Go app that works as a call center inside of your pocket. It allows you to call with ease from anywhere.
Pricing: Transparent Memberships for
Businesses of Any Size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly) — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still Not Convinced?
Our Results Speak for Themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
