GoTo Connect vs RingCentral

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

ringcentral vs go to connect

GoTo Connect vs RingCentral

and How They Compare to CloudTalk

GoTo Connect
RingCentral
CloudTalk
Annual price overview
(per user/per month)
$24 - $39 $19.99 - $49.99 $25 - $50
Integrations Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations.
Basic integrations from second - Standard plan.
 
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
40+ integrations
 
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API Yes Yes Yes
Extensions Included in all plans. Included in all plans.
Up to 8-digit extensions with site codes from a Premium plan.
Click to Call Does not mention this feature Yes
Yes, from a starter pack.
Call recording Available in all plans.
On demand in Essential and Standard, included only in Premium and Ultimate plans.
Available in all plans.
Local numbers
1 local number free for each plan.
Available as an add-on.
1 local number free for each plan.
Smart dialer Does not mention this feature. Does not mention this feature.
Yes, also offers predictive and power dialers.
Mobile application Yes Yes Yes
Customer support options Offers live chat, email and call support. Offers live chat, community forums, online support case, and FAQ.
Customer support available 24/7. 
 
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

Discuss the detailed comparison and choose your winner

GoTo Connect vs RingCentral

Pricing: Which Service Fits Your Budget?

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GoTo Connect

3 plans, ranging in price from $24 to $39 per user/month, paid monthly. 

RingCentral

4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.

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Pricing winner:
GoTo Connect

From a purely monetary view, GoTo Connect is a cheaper solution than RingCentral. It is more affordable for startups and small businesses.

Features: Which Providers Powers Your System Better?

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GoTo Connect

Offers 25+ features, including video call management tools. The Basic plan lacks many features, such as call recording, call monitoring, or multiple call queues. 

RingCentral

Offers 40+ features, including voice-to-text, call whispering, or business SMS. But, the smallest, Essentials plan only includes 13 of these features.

Features winner:
RingCentral

RingCentral offers more features than GoTo Connect, and their most basic plan comes with fewer restrictions. In addition, the RingCentral features are also more advanced.

Customer Satisfaction: Which Service Has the Happiest Customers?

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GoTo Connect

Scored 4.5 out of 5 with 602 total reviews on Capterra, and 4.5 out of 5 with 677 reviews on G2. Users found GoTo Connect reliable and great for remote work. However, users tend to find customer support and feature updates below average.

RingCentral

Scored 4.2 / 5 on Capterra (942 reviews) and 3.9 / 5 on G2 (618 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.

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Customer Satisfaction winner: GoTo Connect

Based on the G2 and Capterra reviews, most users prefer GoTo Connect

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

ringcentral vs go to connect vs cloudtalk

How CloudTalk Compares to GoTo Connect and RingCentral

While RingCentral offers 40+ features and GoTo Connect 25, CloudTalk has you covered with 70 tools that adapt to all business needs. 

RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?

Compared to GoTo Connect, CloudTalk is the winner in terms of customer support. Our team is here to help you 24/7.

Pricing: Transparent Memberships for
Businesses of Any Size

CloudTalk, with plans ranging between $25 and $50 user/month paid annually ($30 – $60 user/month paid monthly), offers high-end services with outstanding business value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power, predictive, and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner

So, who is the overall winner of the best VoIP alternative?

We vote for CloudTalk.
Give CloudTalk a Go.