GoTo Connect vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
GoTo Connect vs RingCentral
and How They Compare to CloudTalk
|
GoTo Connect |
RingCentral |
CloudTalk |
|
|---|---|---|---|
|
Annual price overview
(per user/per month) |
$24 - $39 | $19.99 - $49.99 | $25 - $50 |
| Integrations | Advanced CRM integrations (e.g. Salesforce or Hubspot) from a Pro plan. Standard offers G Suite and Office 365 integrations. |
Basic integrations from second - Standard plan.
Advanced CRM integrations from a Premium plan (Salesforce Zendesk..)
|
40+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
|
| Open API | Yes | Yes | Yes |
| Extensions | Included in all plans. | Included in all plans. |
Up to 8-digit extensions with site codes from a Premium plan. |
| Click to Call | Does not mention this feature | Yes |
Yes, from a starter pack. |
| Call recording | Available in all plans. |
On demand in Essential and Standard, included only in Premium and Ultimate plans. |
Available in all plans. |
| Local numbers |
1 local number free for each plan.
|
Available as an add-on.
|
1 local number free for each plan.
|
| Smart dialer | Does not mention this feature. | Does not mention this feature. |
Yes, also offers predictive and power dialers. |
| Mobile application | Yes | Yes | Yes |
| Customer support options | Offers live chat, email and call support. | Offers live chat, community forums, online support case, and FAQ. |
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
|
GoTo Connect vs RingCentral
Pricing: Which Service Fits Your Budget?
GoTo Connect
3 plans, ranging in price from $24 to $39 per user/month, paid monthly.
RingCentral
4 plans, ranging in price from $19.99 to $49.99 per user/month paid annually and $29.99 to $59.99 per user/month paid monthly.
Pricing winner:
GoTo Connect
From a purely monetary view, GoTo Connect is a cheaper solution than RingCentral. It is more affordable for startups and small businesses.
Features: Which Providers Powers Your System Better?
GoTo Connect
Offers 25+ features, including video call management tools. The Basic plan lacks many features, such as call recording, call monitoring, or multiple call queues.
RingCentral
Offers 40+ features, including voice-to-text, call whispering, or business SMS. But, the smallest, Essentials plan only includes 13 of these features.
Features winner:
RingCentral
RingCentral offers more features than GoTo Connect, and their most basic plan comes with fewer restrictions. In addition, the RingCentral features are also more advanced.
Customer Satisfaction: Which Service Has the Happiest Customers?
GoTo Connect
Scored 4.5 out of 5 with 602 total reviews on Capterra, and 4.5 out of 5 with 677 reviews on G2. Users found GoTo Connect reliable and great for remote work. However, users tend to find customer support and feature updates below average.
RingCentral
Scored 4.2 / 5 on Capterra (942 reviews) and 3.9 / 5 on G2 (618 reviews). Some RingCentral customers reported that the system occasionally does not alert them to missed calls or voicemails.
Customer Satisfaction winner: GoTo Connect
Based on the G2 and Capterra reviews, most users prefer GoTo Connect.
Not convinced? Meet CloudTalk
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to GoTo Connect and RingCentral
While RingCentral offers 40+ features and GoTo Connect 25, CloudTalk has you covered with 70 tools that adapt to all business needs.
RingCentral users miss a certain level of automation that CloudTalk excels in. How much time and energy can you save simply by automating your case logging?
Compared to GoTo Connect, CloudTalk is the winner in terms of customer support. Our team is here to help you 24/7.
Pricing: Transparent Memberships for
Businesses of Any Size
CloudTalk, with plans ranging between $25 and $50 user/month paid annually, offers high-end services with outstanding business value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Still Not Convinced?
Our Results Speak for Themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 minutes
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed data centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
