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Line2 vs Grasshopper
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Line2 vs Grasshopper and How They Compare to CloudTalk
8 companies
Cloudtalk
$25 – $50
35+ integrations
CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Up to 8-digit extensions with site codes from a Premium plan.
Yes, from a starter pack.
Available in all plans.
1 local number free for each plan.
Yes, also offers predictive and power dialers.
Customer support available 24/7.
Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.
Line2
$13.75 – $21.83
Does not mention any third-party integrations.
Does not mention this feature.
Available for Growth and Elite-plan subscribers.
Does not mention this feature.
Available in all plans.
1 local number free for each plan.
Does not mention this feature.
Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.
Grasshopper
$26 – $80
Integrates with 8 external tools, including Skype, Livechat, and Google Voice.
Limited extensions available in all plans.
Does not mention this feature.
In the highest plan or as an add-on.
Yes, but only in the US and Canada.
Does not mention this feature.
Email help desk support, 24/7 phone line and chat.
Discuss the detailed comparison and choose your winner.
Line2 vs Grasshopper
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
Line2
3 plans, costing $13.75 – $21.83 per user/month paid annually and $15.99 – $25.99 paid monthly.
Grasshopper
3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.
Features: Which Phone System
Powers Your Team Better?
Swipe to see the winner
Line2
Under 15 features, including essential VoIP calling tools. Companies with higher needs might miss features like caller ID or call transfer. The absence of integrations is also a letdown.
Grasshopper
Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
Line2
Line 2 achieved the same rating(3.5 / 5)on both G2 (8 reviews) and Capterra (31 reviews). The solution provides great quality, but users didn’t appreciate the lack of shared numbers. The absence of a search option in messages is a big minus, too.
Grasshopper
Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk Compares to Line2 and Grasshopper
While both Line2 and Grasshopper have less than 20 features, we have you covered with 100 advanced tools to support all business needs.
Line2’s phone application is full of bugs. We launched a remastered CloudTalk Go app that allows you to call with ease from anywhere.
Compared to Line2 and Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
With plans ranging between $25 and $50 user/month paid annually — CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
