Line2 vs Grasshopper: Which One Is Best For Your Business?

Line2 vs Grasshopper

Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.

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Comparison Table
The best in Pricing, Features & Customer Satisfaction
The third solution you didn’t know you needed
Customer voice

Line2 vs Grasshopper

and How They Compare to CloudTalk

	Line2	Grasshopper	CloudTalk
Annual price overview (per user/per month)	$13.75 - $21.83	$26 - $80	$25 - $50
Integrations	Does not mention any third-party integrations.	Integrates with 8 external tools, including Skype, Livechat, and Google Voice.	40+ integrations CRM integrations include industry leaders like HubSpot, Zapier or Intercom.
Open API	Does not mention this feature.	Yes	Yes
Extensions	Available for Growth and Elite-plan subscribers.	Limited extensions available in all plans.	Up to 8-digit extensions with site codes from a Premium plan.
Click to Call	Does not mention this feature.	Does not mention this feature.	Yes, from a starter pack.
Call recording	Available in all plans.	In the highest plan or as an add-on.	Available in all plans.
Local numbers	1 local number free for each plan.	Yes, but only in the US and Canada.	1 local number free for each plan.
Smart dialer	Does not mention this feature.	Does not mention this feature.	Yes, also offers predictive and power dialers.
Mobile application	Yes	Yes	Yes
Customer support options	Standard plan offers 24/5 chat and web help. Pro and Enterprise customers receive 24/7 coverage and phone support.	Email help desk support, 24/7 phone line and chat.	Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and an option of a dedicated account manager.

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Line2 vs Grasshopper

Pricing: Which Service Fits Your Budget?

Line2

3 plans, costing $13.75 – $21.83 per user/month paid annually and $15.99 – $25.99 paid monthly.

Grasshopper

3 plans, ranging in price from $26 to $80 per user/month paid annually and $29 to $89 per user/month paid monthly.

Pricing winner:
Line2

From a purely monetary view, Line2 is a cheaper solution than Grasshopper: more affordable for startups and small businesses.

Features: Which Providers Powers Your System Better?

Line2

Under 15 features, including essential VoIP calling tools. Companies with higher needs might miss features like caller ID or call transfer. The absence of integrations is also a letdown.

Grasshopper

Offers less than 20, basic features and only integrates with a handful of tools, such as Google Voice or Skype. Grasshopper does, however, let you send and receive a fax – a feature that some clients might still need.

Features winner:
Grasshopper

Grasshopper offers more features and integrations than Line2, making it a better choice.

Customer Satisfaction: Which Service Has the Happiest Customers?

Line2

Line 2 achieved the same rating(3.5 / 5)on both G2 (8 reviews) and Capterra (31 reviews). The solution provides great quality, but users didn’t appreciate the lack of shared numbers. The absence of a search option in messages is a big minus, too.

Grasshopper

Earned a 4.4 / 5 score on Capterra (314 reviews) and 4.1 out of 5 on G2 (131 reviews). Users love the customizability, the ability to text when on the go, and the ease of implementation. But, some customers claim that calls don’t always go through, and support is hard to reach.

Customer Satisfaction winner: Grasshopper

Customer reviews on Capterra and G2 clearly show that Grasshopper has significantly more satisfied clients than Line2.

In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.

Not Convinced? Meet CloudTalk

Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.

CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.

How CloudTalk Compares to Line2 and Grasshopper:

While both Line2 and Grasshopper have less than 20 features, we have you covered with 70 advanced tools to support all business needs.

Line2’s phone application is full of bugs. We launched a remastered CloudTalk Go app that allows you to call with ease from anywhere.

Compared to Line2 and Grasshopper, CloudTalk is a winner in terms of advanced analytics. For example with Custom reporting, you can filter any data you need within seconds. Search by agent, phone number, queue, timeframe, etc.

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Pricing: Transparent Memberships for
Businesses of Any Size

With plans ranging between $25 and $50 user/month paid annually — CloudTalk offers high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.

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Features

Out of CloudTalk’s 70 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.

By using our Call Notes and Tags, your reps are better informed about customers’ calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.

EXPLORE FEATURES

Still Not Convinced?
Our Results Speak for Themselves

14 days of free trial

There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.

24/7 Customer Support

Our dedicated customer support team always puts a smile on your face by answering your questions promptly.

Set up in less than 5 minutes

Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.

9 globally distributed data centers

Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.

Discuss the detailed comparison and choose your winner.

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