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Microsoft Teams Phone vs RingCentral
Is either VoIP provider right for you? Compare both with CloudTalk and decide which is the best fit for your business’s needs.
Microsoft Teams Phone vs RingCentral and How They Compare to CloudTalk
8 companies
Cloudtalk
$25 – $50
$30 – $60
Yes – 14 days. Doesn’t require a credit card.
35+ CRMs, Helpdesk, E-commerce, Sales Automation, Business Intelligence, etc. CRMs include industry leaders like HubSpot, Zapier, or Intercom.
Yes, compatible with both Android and iOS. Available in a Starter plan.
One user within all plans. CloudTalk has no maximum number of users
Up to 8-digit extensions with site codes from a Premium plan.
Yes, from a starter pack.
Available in all plans.
1 local number free for with plan.
Available in all plans.
Yes, also offers predictive and power dialers.
Customer support available 24/7. Based on the plan, we offer email, phone, chat support, and the option of a dedicated account manager.
Microsoft Teams Phone
$8 – $57 Renews automatically.
$8 – $57 Has to be added onto an existing Microsoft Teams Phone subscription.
Yes – 30 days. Requires a credit card.Automatically charges a monthly subscription after trial ends.
CRMs include Dynamics 365, Salesforce, Hubspot, Zoho, Pipedrive, etc.
Yes, compatible with both Android and iOS.
One user within all plans.
Included in all plans.
Available in all plans.
Does not mention this feature.
Offers 24/7 support, community forums, online resources, and FAQs.
RingCentral
$19.99 – $49.99
$29.99 – $59.99
Yes – 30 days. Requires a credit card.Trial limited to five users and two desktop phones. Includes 50 minutes of domestic calls per user.
Essential plan offers no integrations. Standard includes basic integrations, such as MS 365, Google Workspace, or Slack. Advanced CRM integrations like Salesforce or Zendesk available with a Premium plan.
Yes, compatible with both Android and iOS.
One user within all plans.
Included in all plans.
On-demand in Essential and Standard. Included only in Premium and Ultimate plans.
Does not mention this feature.
Available as an add-on.
Offers live chat, community forums, online support cases, and FAQs.
Discuss the detailed comparison and choose your winner.
Microsoft Teams Phone vs RingCentral
Pricing: Which Service
Fits Your Budget?
Swipe to see the winner
Microsoft Teams Phone
Offers 3 plans, starting at just $8.00 and going up to $57.00 per user per month. Users can choose between monthly and annual payments with no change in price.
RingCentral
Provides 4 plans, ranging between $19.99 and $49.99 if paid annually and $29.99 – $59.99 if paid monthly.
Features: Which Phone System
Powers Your Team Better?
Swipe to see the winner
Microsoft Teams Phone
Microsoft Teams Phone and Business Voice 365‘s (VoIP) biggest draw is the fact that they are automatically integrated with the main workspace app – Microsoft Teams. This gives users access to all the VoIP capabilities on top of Microsoft Teams’
RingCentral
RingCentral’s flagships include toll-free and local numbers, unlimited faxing, as well as advanced video and audio conference calls.
Customer Satisfaction: Which
Service Has the Happiest Customers?
Swipe to see the winner
Microsoft Teams Phone
Does not have a dedicated page on Capterra or G2, so we had to compare Microsoft Teams’ reviews instead. It scored 4.4 / 5 on Capterra (7,916 reviews) and reached a 4.3 / 5 rating on G2 (12,200 reviews).
RingCentral
RingCentral rates 4.2 / 5 on Capterra (928 reviews) and 3.9 / 5 on G2 (616 reviews). Users mainly value advanced texting, audio quality, and number porting. On the contrary, RingCentral occasionally does not alert customers to missed calls or voicemails.
In order to determine which solution performed better with regard to customer satisfaction, we explored ratings and reviews on established portals — G2 and Capterra.
Not convinced?
Meet CloudTalk!
Cloudtalk’s calling software is earning more and more recognition with each passing day. We ranked 3rd of the top 30 HubSpot Integrations by G2 Industry Leaders.
CloudTalk also works seamlessly with all HubSpot plans. If you are a loyal HubSpot user, our software should be your number 1 option.
How CloudTalk compares to Microsoft Teams Phone and RingCentral
While RingCentral offers only 48 features, CloudTalk have you covered with 100 tools that adapt to all business needs.
CloudTalk is a winner in terms of user experience. Our software was created with you in mind, meaning you can always find and achieve what you’re looking for in a matter of a few seconds.
CloudTalk offers advanced analytics like no other. With Custom reporting from CloudTalk, you can filter any data, search by agent, phone number, queue, timeframe, etc.
Pricing: Transparent memberships for businesses of any size
CloudTalk may be on the more expensive side — with plans ranging between $25 and $50 user/month paid annually — yet we offer high-end services that clearly demonstrate our value. CloudTalk offers a fully customizable plan, so you can pay only for what you need.
Furthermore, while RingCentral is extensively used by smaller businesses, CloudTalk aims mainly at mid-size companies looking to grow. Therefore, although you pay more, CloudTalk adapts to your future needs, offering you a long-term solution.
Features
Out of CloudTalk’s 100 features, our flagship tools include several advanced dialers (power and smart). Furthermore, you can send a call to the most fitting agent best suited to handle the call based on predefined parameters with Skill-based and Caller-based routing.
By using our Call Notes and Tags, your reps are better informed about customer’s calling history. That gives you an opportunity to offer personalized customer service. Additionally, CloudTalk also lets you keep a local presence. We offer over 160 international numbers.
Advantages and reviews of CloudTalk
Still not convinced? Our results speak for themselves
14 days of free trial
There are no hidden charges and no need to add credit card details when subscribing for a free 14-day trial.
24/7 Customer Support
Our dedicated customer support team always puts a smile on your face by answering your questions promptly.
Set up in less than 5 min.
Our software has a user-friendly interface, it’s simple and practical. It can be set up in less than 5 minutes. No need for IT support.
9 globally distributed centers
Instead of relying on a single partner, we have built strong relationships with telco partners all across the world which helps us secure better calling routes and offer stronger connections.
G2 Reviews proof
The transition to CloudTalk was super smooth. Actually, agent productivity grew by 10% just as a direct result of the switch. We thought our sales team couldn’t handle more than 15 daily leads, but this year, on some days, they took care of 30 and even won more deals.
Our call volume tripled in only 2 years. Today, our agents get around 100,000 calls per quarter versus 30,000 back in 2020. With CloudTalk, we can now handle all of this communication easily. It was an excellent choice.
CloudTalk has grown on us from the very first moment. It’s a part of our daily workflow. Everyone in the company finds uses for it. From sales to support or onboarding. Without CloudTalk, we wouldn’t provide such outstanding service.
G2 ranked us among the Top 50
Customer Service Products for 2024.
So, who is the overall winner
of the best VoIP alternative?
We vote for CloudTalk. Discover how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today
