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- Call Quality: Guaranteed latency and minimal jitter
- Features: 100 tools to choose from
- VIP Queues: Give the priority to the most important customers
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 Cloudtalk |
 Nice |
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|---|---|---|
| Pricing | Starts at $25 per user/month, billed annually. | Starts at $100 a month. |
| Platform | Available across any device or platform. | Not supported on Mac, iPhone and iPad. |
| Missed call | The callback feature can automatically re-dial your customer. | 24/7 chatbots or AI voice interaction. |
| Integrations | 40+ integrations. | Specific CRM integration can be installed in a couple of hours. |
| IVR and flow designer | Smart IVR, intelligent routing, and call flow designer. | Uses AI to add virtual manpower through bots and virtual agents. |
| Analytics | Call monitoring, statistics, a real-time dashboard and many more. | Limited number of reports, contact center analytics, and customer surveys. |
2500+ call centers and phone systems powered by CloudTalk and counting
Globally distributed server infrastructure
Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.
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Advanced productivity features
Learn to use the power of automation to your benefit. CloudTalk offers several ways to skip unnecessary and repetitive tasks so your agents can focus on what matters – customers. Implement IVR, workflow automation, ACW feature, personalized greetings, and other features into your day-to-day work and see what you can achieve.
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40+ one-click integrations
To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including the most-used integrations such as SalesForce, Pipedrive, Hubspot, and other CRM and helpdesk platforms. Aiming for more? We have an open API feature ready for you.
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#1 Rated call center software
Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms
4.5/5 – 225 reviews
4.3/5 – 347 reviews
4.5/5 – 272 reviews
4.5/5 – 225 reviews
Never miss a call thanks to the CloudTalk callback feature
No more removed calls, no more angry customers. The callback feature automatically re-dials customers until connected to the right agent.
Upgrade the customer experience with real-time call analytics
Track call activity, agent status, service level, wait times, even customer emotions to ensure your agents are meeting customer needs
Never miss a call with the Desktop notification and the Callback feature
Being there for your clients creates a great customer experience. Turn on our Desktop notifications feature and when a call comes in, CloudTalk will automatically alert you.
We got your back also during peak hours. If there are any unanswered phone calls, CloudTalk can automatically call your customers back. Our system will later dial the customer’s number until the agent and the customer are successfully connected.
Watch how CloudTalk works
We will show you how to use the Cloudtalk desktop app, click to call feature and the smart dialer. We will also demonstrate CloudTalk’s dashboard features
Have a question you need answered?
If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at
How does free trial work?
Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
What are your outbound call prices?
Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is an user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.
Do you provide discounts for new customers?
Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.
