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|Pricing||Starts at $25 per user/month, billed annually.||Starts at $100 a month.|
|Platform||Available across all devices and platforms.||Not supported on Mac, iPhone and iPad.|
|Missed call||24/7 chatbots or AI Voice interaction.|
|Integrations||40+||Specific CRM integrations can be installed in a couple of hours.|
|IVR and Flow Designer||Uses AI to add virtual manpower through bots and virtual agents.|
|Analytics||Limited number of reports, contact center analytics, and customer surveys.|
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Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.
Advanced productivity features
Learn to use the power of automation to your benefit. CloudTalk offers several ways to skip unnecessary and repetitive tasks so your agents can focus on what matters – customers. Implement IVR, workflow automation, ACW feature, personalized greetings, and other features into your day-to-day work and see what you can achieve.
40+ one-click integrations
To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including the most-used integrations such as SalesForce, Pipedrive, Hubspot, and other CRM and helpdesk platforms. Aiming for more? We have an open API feature ready for you.
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Connect CloudTalk with powerful and easy one-click CRM and helpdesk integrations. Automatic 2-way synchronization makes that all your data are always up-to-date.
Never miss a call thanks to the CloudTalk callback feature
No more removed calls, no more angry customers. The callback feature automatically re-dials customers until connected to the right agent.
Upgrade the customer experience with real-time call analytics
Track call activity, agent status, service level, wait times, even customer emotions to ensure your agents are meeting customer needs
Never miss a call with the Desktop notification and the Callback feature
Being there for your clients creates a great customer experience. Turn on our Desktop notifications feature and when a call comes in, CloudTalk will automatically alert you.
We got your back also during peak hours. If there are any unanswered phone calls, CloudTalk can automatically call your customers back. Our system will later dial the customer’s number until the agent and the customer are successfully connected.
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Switch from Nice CXone
Looking for a Nice CXONE Alternative? Look no further!
You’ve seen the reasons why you should consider CloudTalk as your Nice CXONE alternative.
After all, Nice CXONE does have a number of limitations to worry about. The solution lacks several core features users may expect, including limited number of reports, contact center analytics, customer surveys and it is not supported on Mac, iPhone and iPad.
But of course, there are plenty of fish in the sea, so to help you make a good and informed decision, we’ve collected the top 12 competitors on the market. In this article, we’ll discuss their strengths, weaknesses, and prices.
12 Best Nice CXone Alternatives
So, without further ado, let’s take a look at the competition:
Here’s why you should give CloudTalk a try:
- High-quality calls with guaranteed latency and minimal jitter
- Smooth workflow with our Intelligent call-routing tools
- Callback feature that redials the number until connected with the agent
- Redirecting calls during busy hours or when outside the office
- The call masking feature keeps your personal number private
- Plans start at $25/month with a free trial and demo.
#2 JustCall vs. Nice CXone
JustCall is a modern call center solution that provides all the basics for small businesses. MMS messaging; SMS automation; call tracking, recording, and monitoring; and integrations with several CRMs and helpdesks come standard with their lowest-tier, $20-per-user-per-month subscription plan.
What makes JustCall unique?
JustCall stands out amongst its competitors in 3 specific areas:
- Auto and predictive dialing,
- telemarketing management,
- apps for desktop and mobile devices.
What is JustCall missing?
Although many useful basic features are available with JustCall’s entry-level package, there are some important ones that are kept behind a paywall. Even if you shell out for their highest-tiered plan, you’ll still have to pay additional fees for the use of call routing and voice transcriptions.
Furthermore, JustCall’s country coverage is quite lacking. They only offer local numbers in 70 countries worldwide, while many of their competitors offer numbers in over 100 — including CloudTalk, which offers numbers in over 160 countries worldwide.
How is JustCall priced?
Justcall’s most basic plan costs $24 per user per month.
Their intermediate plan costs $48 per user per month, and their most advanced plan requires prospective customers to contact one of their agents for pricing information.
JustCall is a fine VoIP service for those who are just starting out. Bear in mind, though, that many useful features are kept locked behind a paywall. We recommend having your checkbook at the ready if you decide to use this service.
#3 Aircall vs. Nice CXone
Aircall is a calling software primarily targeted at small businesses. It offers a wide range of features and integrations, and is available at several different pricing tiers.
What makes Aircall unique?
Aircall excels when it comes to automations.
Aircall also features a great many useful integrations, including with:
- and Zapier.
What is Aircall missing?
Aircall lacks some essential video-calling features.
Webinar hosting and screen sharing capabilities are severely limited on the platform, which can lead to a fair amount of frustration on the part of users.
How is Aircall priced?
Aircall’s most basic plan costs $30 per user per month.
Their intermediate plan costs $50 per user per month.
The most advanced plan requires prospective customers to contact one of their agents for pricing information.
Aircall is a good alternative for small businesses, but certainly not all of them. Think about how frequently your team uses smart dialers. If they’re a core part of your day-to-day work, you might consider looking elsewhere.
#4 Genesys vs. Nice CXone
Genesys provides customers with the omnichannel platform they need to run an efficient call center operation, but it comes at a higher price than many of its competitors.
Some noteworthy features of the service include campaign management, escalation management, progressive dialers, and real-time chat.
What makes Genesys unique?
Genesys features robust 24/7 customer support that is generally praised by customers.
Genesys also features advanced AI capabilities and comprehensive omnichannel support.
What is Genesys missing?
Genesys has a 90-day implementation period which is carried out by one of their partners.
Getting started with this software is therefore time-consuming, and may not be the right move for a business looking for an out-of-the-box solution.
How is Genesys priced?
Genesys’s most basic plan costs $75 per user per month.
Their intermediate plan costs $110 per user per month, and their most advanced plan costs $150 per user per month.
It’s also important to note that Genesys requires a minimum of 20 users.
Genesys is a great software for remote teams, and they’ve developed a robust mobile interface, so agents can stay connected even when they’re on the move.
The service is slightly more expensive than other options, so you should consider that when making your decision.
#5 Five9 vs. Nice CXone
Five9 is a popular VoIP provider, offering a worldwide all-in-one solution for businesses looking for inbound and outbound omnichannel contact centers. Their mission is to help transform business communication in order to meet customers’ heightened expectations. But do they succeed? Let’s find out.
What makes Five9 unique?
Five9 boasts an intuitive virtual call center interface with a wide variety of integration options. Agents will also be happy to find many features that help them streamline their daily operations, including:
- Automatic Outbound Caller,
- call queues,
- call tagging,
- and more.
What is Five9 missing?
Despite its good selection of features, Five9 suffers from a limited amount of reporting options.
The mobile experience also leaves a lot to be desired, and the app does not support caller ID.
How is Five9 priced?
Despite its good selection of features, Five9 suffers from a limited amount of reporting options.
The mobile experience also leaves a lot to be desired, and the app does not support caller ID.
Five9 offers most of the things a call center could ever need. They do come up short when it comes to reporting capabilities, which could be an issue for sales managers and sales operation teams.
Furthermore, Five9’s pricing favors larger companies and is less affordable for SMBs.
#6 8×8 vs. Nice CXone
8×8 is an evergreen telephony solution with a strong focus on integrations and analytics. The provider is well-suited for enterprises, but lower-tier subscriptions also work for smaller organizations.
What makes 8×8 unique?
There are 2 main advantages we want to highlight.
Analytics. The provider went far with their focus on tracking large-scale business processes.
The 8×8’s reporting system centralizes all data in a single place, so managers can make their teams more organized and speed up their workflow. You’ll also get real-time reports.
Comprehensive integrations with software like:
- Microsoft Teams,
- and many more.
Furthermore, 8×8 users get unlimited calling into 40+ countries. 8×8 telephony software comes with:
- smart dialer,
- click to call,
- and call recording.
What is 8×8 missing?
Office is required: You need an office in the location where you want to call in order to get a number from there.
Geographical restrictions for SMS: You can only use an SMS feature within the US and 8×8 does not cover costs for mobile numbers in Brazil.
Integrations: 8×8 doesn’t partner with telco companies, which means that users can’t get native integration with certain solutions. For example, Whatsapp. Non-native integrations must be set up by the tech team.
Features: 8×8 is missing some features like call tagging for more efficient calling processes, call masking for protecting your personal information or API for connecting CloudTalk with any tool you love. Automation tools like IVR, skill-based routing or automated callback come only with high-tier plans. You have to pay extra in order to get call recording.
A crucial restriction, mainly for big international companies, is that there are regional constraints on unlimited calling. Users with the basic Express plan can only use unlimited calling in the US and Canada.
How is 8×8 priced?
The cheapest, Express 8×8 plan starts at $15 for both monthly and annual subscription. Though, it only comes with basic features.
Higher tier plans will cost you from $24 to $44 per month, billed annually, and $28 to $57 billed monthly. These include more advanced features, such as multi-level auto attendant, and data history.
8×8 shines in analytics and integrations but stays behind in the amount of productivity features. There’s also a lack of flexibility to consider, and a few feature accessibility restrictions that may be dealbreakers for international companies.
Price is affordable when you only need a basic Express pack, but for more advanced tools, you’ll have to reach deeper into your wallet.
Nextiva is a big player in the VoIP market, with more than 15,000 customers using their services. Nextiva benefits from a large exposure across enterprise companies.
The cloud-based telephony platform gives businesses a great way to improve both your external and internal business communication. Users get an omnichannel experience that supports the current global trend of remote work.
What makes Nextiva unique?
First of all, Nextiva is user-friendly. Users can start calling within minutes, because the set-up is simple and intuitive. Furthermore, the system is hosted by Nextiva, which makes maintenance of the software Nextiva’s responsibility.
Nextiva offers various advanced features, including conference calling, voicemail transcription, multi-level attendant, and many more. The provider also integrates with solutions like Zendesk, ConnectWise or MS Teams.
Nextiva’s HIPAA-compliant virtual faxing makes it a great solution for healthcare workers. Medical employees can share information without having to worry about data breach.
Furthermore, the 24/7 support is always there to assist you.
What is Nextiva missing?
Although a well-known VoIP solution, there are some issues you should know about before deciding for this provider.
- Integrations: Nextiva is missing certain integrations, like Slack or Zapier. With Zapier, users would be able to further connect your VoIP telephony system with thousands of non-native systems.
- Prices: Nextiva’s prices may be considered high, mainly for small businesses.
How is Nextiva priced?
Nextiva’s plans are clearly stating what customers get for the price they pay.
- The cheapest plan will cost you $18.95 per month, per user. Yet, this pack lacks some important features, such as SMS, MMS, and call recordings.
- Users can only record their calls with a third-level Enterprise plan for $32.95 user/month.
See detailed pricing here:
- 1-4 users/monthly
- Essential: $30.95 (anually minus 22%)
- Professional:$35.95 (anually minus 22%)
- Enterprise:$45.95 (anually minus 22%)
- 5-19 users
- Essential:$29.95 (anually minus 26%)
- Professional:$33.95 (anually minus 23%)
- Enterprise:$43.95 (anually minus 18%)
- 20-99 users
- Essential:$25.95 (anually minus 27%)
- Professional:$30.95 (anually minus 25%)
- Enterprise:$40.95 (anually minus 19%)
- 100 users
- Essential:$24.95 (anually minus 28%)
- Professional:$29.95 (anually minus 26%)
- Enterprise:$39.95 (anually minus 20%)
Nextiva is definitely one of the VoIP market leaders. It’s intuitive, it offers many features and serves across various industries.
Yet, the software is missing several essential integrations.
#7 Talkdesk vs. Nice CXone
Talkdesk has been on the VoIP scene since 2011. Their smart-calling platform has improved the communication capabilities of over 1,800 sales and customer support teams through high-tech automation and reliable call quality.
What makes TalkDesk unique?
Talkdesk’s wide range of Auto and Predictive dialers help sales agents stay on top of their calling lists and meet their monthly quotas with ease.
Their customer support system – which includes video tutorials and the possibility for in-person training – is also highly-regarded.
What is TalkDesk missing?
Put simply, the scope of Talkdesk’s communications capabilities is limited. It’s designed to function as a call center platform but doesn’t provide everything businesses need when it comes to messaging and video conferencing.
It also falls short in the integration department when compared to other VoIP software.
How is TalkDesk priced?
Talkdesk’s most basic plan costs $75 per user per month.
Their intermediate plan costs $95 per user per month, and their most advanced plan costs $125 per user per month.
If you’re someone who values high-quality customer service, then Talkdesk might be for you. As mentioned, their team is highly-regarded in the industry and is more than capable of attending to whatever issues their customers throw at them. That said, if you need a call center that covers all the business communication bases, you might be better off looking elsewhere.
#8 3CX vs. Nice CXone
3CX is a PBX phone system for office-based teams. It runs exclusively with Microsoft Windows or Linux, so MacBook users are out of luck.
It’s a relatively basic phone system, with simple features such as Live Chat and Call Recording. It does not however feature smart capabilities such as AI or real-time transcriptions.
What makes 3CX unique?
3CX’s biggest strength is its affordability.
It’s a bare-bones system, but one that can get the job done for small teams who aren’t interested in the bells and whistles that come with most smart calling software.
What is 3CX missing?
3CX lacks some of the features and integrations most businesses have come to expect when hunting for virtual phone software. For example, users cannot integrate 3CX with Pipedrive or Zapier, two of the most popular business software on the market.
3CX also doesn’t have any direct sales. It is only sold through distributors which can make the sales process, as well as the support process lengthy and costly.
How is 3CX priced?
3CX’s most basic plan is free.
Their first paid plan comes in at 175 euros per user per month, and their more advanced plans cost 296 euros and 330 euros per user per month, respectively.
As we’ve mentioned, 3CX is a virtual phone software for businesses who are only interested in the basics. It leaves a lot to be desired in a lot of areas, so we recommend thinking about whether or not you might need something it lacks — like integrations with Pipedrive and Zapier — at a later date.
#9 Avaya vs. Nice CXone
Avaya is a cloud contact center built for remote teams. It has the potential to boost workplace efficiency by allowing agents and managers alike to easily engage in video conferencing and instant messaging. On top of that, it integrates with some of the most popular software tools on the market.
What makes Avaya unique?
Avaya also offers its customers advanced omnichannel capabilities, which allows them to provide quality interactions across voice and digital channels from a single desktop window.
Avaya has a wealth of helpful features for growing businesses. Access to local and toll-free numbers, automatic call recordings and speech-to-text functionality are just a few of the things that help Avaya users work more efficiently than teams using less feature-rich software.
What is Avaya missing?
Many Avaya users have complained about the software’s old-fashioned and difficult-to-navigate UI. The platform is also lacking in the automations department – it doesn’t offer any smart dialers, which can be a real problem for sales teams looking to reach out to prospects in the most efficient way possible.
Lastly, while Avaya does offer some international numbers, its offering is limited. Users are currently only able to acquire numbers from 40 countries.
How is Avaya priced?
Avaya’s most basic plan costs 11 euros per user per month.
Their intermediate plan costs 17 euros per user per month, and their more advanced plans cost 23 euros and 34 euros per user per month, respectively.
Taken as a whole, Avaya is a great option for those looking to implement a virtual phone system software at their business. It’s feature-rich, providing users with a cornucopia of tools that make their day-to-day workflows much more manageable. If you can get past their old-school UI, you’ll likely be happy with this service.
#10 RingCentral vs. Nice CXone
When you think about VoIP telephony solutions, Ringcentral is probably among the first ones that comes to your mind. No wonder, the company has been on the market for over 20 years and it has built quite a reputation for itself.
RingCentral has a great variety of features, and offers HD quality voice and video. The provider is a good fit for enterprises, since it offers omnichannel experience, lead qualification tools, as well as management, collaboration and performance features – all in a single software.
Let’s take a closer look at what makes RingCentral unique, what it’s missing, and more.
What makes RingCentral unique?
The platform has excellent video conferencing capabilities. Users get tools like whiteboard, screen sharing, breakout rooms, and a seamless scheduling process.
RingCentral also extensively supports team cooperation. The software offers a native task management system, and integrates with collaboration software, such as Monday.com.
RingCentral offers real-time metrics, so users can monitor the quality of service and enhance team productivity. Voicemail transcriptions allow users to find all information you need without having to always re-listen it.
There are unlimited inbound/outbound calls, business SMS, internal chat option, and international numbers from over 100+ countries.
What is RingCentral missing?
Despite all the positives, RingCentral does lack quite many essential tools that modern businesses require.
- native sentiment analytics,
- Speech-to-Text transcription,
- smart dialers
- or Skill-based routing
are only included in Contact Centre Solution. The same goes for some agent management features, like monitoring.
A Call recording tool and Toll-free numbers are only available as add-ons, for an additional cost.
Furthermore, RingCentral’s implementation can take as much as 90 days and involves an implementation fee.
RingCentral UI is also not always the friendliest.
How is RingCentral priced?
RingCentral’s pricing list starts with:
- an Essential plan for $19,99 user/month billed annually, but it is limited to a maximum of 20 users.
- Second cheapest, Standard plan will cost you $27,99 user/month,
- and the list goes all the way up to an Ultimate plan for $49,99 user/month.
Keep in mind that in order to get all communication channels – phone calls, messaging and video conferencing – you’ll have to purchase the second most expensive, Premium plan ($34.99).
RingCentral is an established name on the VoIP market and a reliable solution. It has great video conferencing and performance tracking capabilities, yet several essential features are limited.
#11 Vonage vs. Nice CXone
Vonage is among the best-known virtual phone providers in the world. They’ve been in the business for over 20 years and have established an enviable reputation as a market leader
What makes Vonage unique?
With Vonage, you know what you’re getting when you sign up. As arguably the most well-established player in the VoIP space, Vonage offers its customers stability and reliability in business communication.
A lot of great features come standard with Vonage, including phone calls, messages, an auto-attendant, CRM integrations, voice and video conferencing, and call forwarding services.
What is Vonage missing?
Unfortunately for customers, Vonage has capitalized on its reputation by charging much more for its services than other comparable virtual phone software providers.
Vonage pricing also includes many hidden fees that make the service far more expensive than expected.
This can be a real downside for small businesses that need to be more discerning about how and where they expend their resources.
How is Vonage priced?
All of Vonage’s plans require prospective customers to contact a Vonage representative in order to receive a pricing quote.
Vonage has achieved legacy status in the virtual phone software industry, and their platform is reliable, easy to use, and effective. However, the company’s basic plans come with limited features, and adding more features to your plan often incurs significant additional costs.
However, unless you’re willing to invest a significant amount of resources into your virtual phone software setup, we’d recommend looking elsewhere.
#12 Dialpad vs. Nice CXone
If you’re not new to the VoIP telephony market, you surely heard of Dialpad. It’s a reliable, unified telephony solution with simple built-in AI, and advanced analytics. A live chat, phone hotline, and knowledge base makes it a great deal for customer support teams.
Dialpad’s scalability fits both small and large businesses.
What makes Dialpad unique?
Dialpad’s main advantages are voice intelligence and uptime between 99% and 100%.
You’ll get conference video calls, sentiment analysis, voicemail transcriptions, call tracking metrics, Speech-to-Text for an automatic call recording, and many more.
With Dialpad, you can call for free to the US and Canada from anywhere in the world. Inbound and outbound calling within your country is also free of charge.
The provider has a modern, well-organized UI, and offers a mobile application, and training videos.
What is Dialpad missing?
While offering a Power dialer, it lacks a Smart dialer and a Predictive dialer. The power dialer just works in Salesforce. Unlike the CloudTalk app, the Dialpad app only allows users to only dial manually.
The Preferred agent feature only works through API.
Dialpad also lacks a visual flow editor for Call flow designer. Sending SMS outside of the US and Canada isn’t possible, although this feature is soon coming to the UK.
The provider offers a limited integration stack, and Voicemail drop just comes with Dialpad Sell.
How is Dialpad priced?
Paid plans start at just $15 per user per month for the Standard Plan, and you can mix and match different packages.
The Pro plan is $35 per user per month.
Pricing for the Enterprise plan is determined on a case-by-case basis.
While having some great calling, performance tracking, and productivity tools, Dialpad only offers one auto dialer. It also has its gaps in sending SMS, which you can only do in the US and Canada. The integration portfolio is not too rich.
Dialpad even offers a free unlimited video calling pack for personal use.
Nice CXone Alternatives: The Final Verdict
We hope that you’re now a step closer to choosing the right provider.
Regardless of your company’s size or focus, CloudTalk is here for you. With 70+ features and integrations covering almost every niche, our affordable solution can help SMBs and enterprises alike. Give it a try free for 14 days and see for yourself!
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Simply send us your contact information, and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.
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Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.
Who is a user?
Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user, you can imagine your agent, supervisor, analyst, administrator, etc.
Can I change my subscription plan anytime?
Plans billed annually can only upgrade to a higher tier plan (e.g., From Essential to Expert). It’s not possible to downgrade annual billing.
Can I use CloudTalk for more activities?
Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system, or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.
What about data safety?
The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. The interface is accessed through an encrypted SSL connection. You can read more on our page dedicated to Security.