01. Call Quality: Globally distributed server infrastructure
02. Features: 100+ tools to choose from
03. VIP Queues: Give the priority to the most important customers
Property
Nice
Pricing
Starts at $25 per user/month, billed annually.
Starts at $100 a month.
Platform
Available across all devices and platforms.
Not supported on Mac, iPhone and iPad.
Integrations
40+
Specific CRM integrations can be installed in a couple of hours.
Missed call
24/7 chatbots or AI Voice interaction.
IVR and Flow Designer
Uses AI to add virtual manpower through bots and virtual agents.
Analytics
Limited number of reports, contact center analytics, and customer surveys.
You’ll hear Cloudtalk’s ringtone when you call these companies
Forget dropped calls or interruptions. All call quality is monitored live, so we are able to offer a strong connection and immediately transfer your call to the best possible calling route. CloudTalk is also a registered provider in multiple countries. That helps us take control over multiple aspects of phone call quality.
Learn to use the power of automation to your benefit. CloudTalk offers several ways to skip unnecessary and repetitive tasks so your agents can focus on what matters – customers. Implement IVR, workflow automation, ACW feature, personalized greetings, and other features into your day-to-day work and see what you can achieve.
To deliver the best service, you need the best tools. When using CloudTalk, you have everything you desire right at your fingertip. Including the most-used integrations such as SalesForce, Pipedrive, Hubspot, and other CRM and helpdesk platforms. Aiming for more? We have an open API feature ready for you.
No more removed calls, no more angry customers. The callback feature automatically re-dials customers until connected to the right agent.
I love CloudTalk because it is not just a calling system like many that we have considered before. It gives us all the features that we wanted to use and it is all easy and intuitive. Also, the support that answers any of my questions whenever I contact them… Their customer service is on a really great level.
Track call activity, agent status, service level, wait times, even customer emotions to ensure your agents are meeting customer needs.
Thanks to CloudTalk, we managed to greatly improve our team’s cost and efficiency. The script feature allows us to lead the calls in a much more systematic way, as well as all the action buttons to trigger actions directly into our backend.
Being there for your clients creates a great customer experience. Turn on our Desktop notifications feature and when a call comes in, CloudTalk will automatically alert you.
We got your back also during peak hours. If there are any unanswered phone calls, CloudTalk can automatically call your customers back. Our system will later dial the customer’s number until the agent and the customer are successfully connected.
Desktop app is super easy to use, compact and works smoothly. Love that it also enables the sales team to send and receive SMSs. Love the automatic dialer function that enables the outbound nr to automatically match the receiver’s country prefix.
Powerful and easy one-click integrations to make your day-to-day workflow more efficient. Bring together your CRM, BI, Helpdesk, and other tools with CloudTalk in just a few clicks.
With over 35+ easy integrations and countless more via Zapier, you can make your conversations more productive.
260 reviews
840 reviews
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260 reviews
Discover how CloudTalk can provide you with unparallel control over your customer’s experience and start matching their expectations today
IT & Operations
Sales
Customer support
Company-wide
Software & Tech
Financial Services
Professional services
Education & E-learning
Remote teams
Business phone system
Calling for HubSpot
Small businesses
Medium & Large businesses
Zendesk
Pipedrive
Salesloft
