Did Nice CXone (NICE inContact) let you down?
Switch to its alternative

No more removed calls. Easy to use. Already loved by 2500+ SMBs.

Get FREE custom onboarding and 2 weeks of a FREE trial

Unlimited number of agents in all plans

Simplified workflow thanks to 40+ integrations

Unlimited custom reports including emotional analytics

Available in both desktop and mobile app version

Hundreds of businesses have already switched to CloudTalk.

What do you get when switching
from CXone (NICE inContact) to CloudTalk?

Reliability. High-quality calls. Productivity.
The best customer experience. And a little more here in the chart:

	cloudtalk	Nice inContact
Pricing	Various plans that suit your needs. Starting at 25$ per agent/month with unlimited international numbers	From $ 100 per month, all pricing plans are available upon request
Platform	Working smoothly across iOS devices, Windows, and Linux in both desktop and mobile	Not supported on Mac, iPhone, iPad, (both mobile and desktop)
Missed call	The callback feature can automatically re-dial your customer until successfully connected to the right agent.	For missed or removed calls offers 24/7 chatbots or AI voice interaction as a way to get back to agents
Integrations	All call activities at one click. 30+ most used integrations with more to come	Specific CRM integration can be installed in a couple of hours
IVR and flow designer	More advanced Smart IVR, intelligent routing, and call flow designer	Uses AI to add virtual manpower through bots and virtual agents
Analytics	Call monitoring, statistics, a real-time dashboard, custom reports. Includes emotional analytics to stay closer to your customers	Limited number of reports, contact center analytics, and customer surveys

Comparison data is based on an analysis from Q4, 2021.

#1 Rated call center software

Based on 400+ CloudTalk reviews on 6 independent software marketplaces & platforms

4.5/5 – 225 reviews

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4.3/5 – 347 reviews

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4.5/5 – 272 reviews

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4.5/5 – 225 reviews

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Work with what you know. Integrate with over 30+ CRM, eCommerce, helpdesk, and other systems

Here are all the features
that help you deliver the best customer experience

With CloudTalk’s advanced features, your sales team will reach a whole new level of productivity.

Access your data from anywhere

The only thing you need to use our call center software is a device with an internet browser.

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Smart routing

Inbound calls can be routed to the right agent based on skills. This feature ensures productive and efficient customer support management.

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Ring Groups

Shorten the response time by letting the customer ring multiple agents at once

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Real-time dashboard

Make key decisions based on real-time data. Know your customer before the phone is picked up.

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Business hours

Set available time for calls, away messages, and auto-redirect for off-hours.

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Voicemails

Create personalized greetings or group messages.

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Automatic call recordings

Monitor and review call in real-time or after. Increase your team’s productivity and help to understand customer needs

LEARN MORE

Workflow automation

Automate repetitive unnecessary tasks directly within CloudTalk. Connect different tools to create customer-specific business processes and upgrade your productivity.

LEARN MORE

Curious how does it look inside CloudTalk?
Take a closer look

TRY CLOUDTALK FOR FREE

Optimize your productivity
with CloudTalk unique features

Peak hours might be hectic, we get that. With CloudTalk there is no need to worry about mishaps when recording selecting calls. We can plug you in with any major helpdesk, so all incoming calls are logged under particular customer profiles. Right by your hand.

We want you to deliver the best customer experience. With our integrations all calls are initiated directly from within any CRM to make sure, non of your customers get refused and contacted on time. CloudTalk helps you optimize your time and decide which tasks to prioritize.

Looking for ways to get closer to your customers? All above all the analytics features, CloudTalk offers you unique emotion analytics. Rating customers’ moods after every call can be an effective tool for training your agents and improving your overall customer experience.

VoIP callers name

Never miss a call thanks to the CloudTalk callback feature

No more removed calls, no more angry customers. The callback feature automatically re-dials customers until connected to the right agent.

Upgrade the customer experience with real-time call analytics

Track call activity, agent status, service level, wait times, even customer emotions to ensure your agents are meeting customer needs

EXPLORE FOR FREE

Have a question you need answered?

If you have any questions regarding CloudTalk Coverage or the phone numbers, please get in touch at

+421 2 212 93 555

hello@cloudtalk.io

How does free trial work?

Simply send us your contact information and we will send you access to a free CloudTalk trial with no strings attached. You can immediately start making phone calls with CloudTalk.

What are your outbound call prices?

Each package includes one standard local or toll-free number for free. Prices of outbound calls vary, please contact us for more details.

Who is an user?

Users work for your company and communicate with your existing and potential clients. You can add or remove users in just a few clicks anytime you need. As a user you can imagine your agent, supervisor, analyst, administrator etc.

Can I change my subscription plan anytime?

Plans billed annually can only upgrade to a higher tier plan (e.g. From Essential to Expert). It’s not possible to downgrade on annual billing.

Can I use CloudTalk for more activities?

Definitely. CloudTalk can be used in many different ways, be it customer support, contact center, virtual phone system or active call center. Our solution is perfect for companies operating several e-commerce at the same time in need of separate customer support for each e-commerce.

What about data safety?

The safety of your data is our topmost priority. CloudTalk uses third-party data centers with industry-standard certifications (Tier III+ or IV, ISO 27001, PCI-DSS). All facilities include physical protection. Interface is accessed through an encrypted SSL connection. You can read more at our page dedicated to Security.

Do you provide discounts for new customers?

Yes, if you sign up for CloudTalk for 12 months in advance, you will get more than 30% discount on the price of your package.